Support Board
Date/Time: Sun, 02 Feb 2025 12:49:10 +0000
Post From: Footprint chart candle and data issues
| [2019-08-28 18:19:35] |
| User187934 - Posts: 40 |
|
I am having issues with footprint chart data and candle formation. My chart is not correlating to my colleague's chart. I have uploaded 2 images to illustrate. Image 1 is my faulty chart and Image 2 the correct chart. The 2 issues are: 1) The bid x ask volume on my chart is different 2) The candle formation on my chart is different as indicated by the yellow box drawn on both charts. On my colleague's chart 4 candles formed while only 1 candle formed on my chart. Our configurations are exactly the same, the data feed is the same and I have double checked that all the chart settings are the same. I have also tried deleting and re-adding the chart but the issue keeps recurring. What does seem to have an impact is turning Auto-Set from Data Feed on and off. When I change this setting and apply it the chart re-loads with different candle formations which correlate to the other chart but the bid x ask volumes are still different.The formation issue then recurs a few candles later. Thanks in advance |
 Image 1.jpg / V - Attached On 2019-08-28 18:14:34 UTC - Size: 214.5 KB - 2699 views Image 2.jpg / V - Attached On 2019-08-28 18:16:11 UTC - Size: 216.62 KB - 622 views |