Support Board
Date/Time: Sat, 30 Nov 2024 04:29:08 +0000
order modification problem
View Count: 1064
| [2019-08-23 19:00:59] |
| enemyspy - Posts: 306 |
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getting this message in the trade service log when trying to modify an order in the dom: Order modification failed | Interactive Brokers order update (Order cancel/replace reject). Info: Order modification failed | Tick Size is not known. Unable to modify order. Internal Order ID: 10404. Service Order ID: 170522. Symbol: MES-201909-GLOBEX. Account: *** | 2019-08-23 11:58:24.695 * Date Time Of Last Edit: 2019-08-24 01:48:50
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| [2019-08-23 19:46:09] |
| enemyspy - Posts: 306 |
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Alright. So, I figured it out. On all of the index micro products. In the sc symbol settings they have "-USD" on the end, I was already instructed to use that. However it those symbols do not interface properly with interactive brokers, you can still get an order fill but none of the position info shows up. When using MES-201909-GLOBEX instead of MES-201909-GLOBEX-USD the position Data populates, but in order for everything to work properly when using it as a trade only symbol: - I need to duplicate the symbol settings of MES-201909-GLOBEX-USD - Rename to MES-201909-GLOBEX. That is the only way it works when using as a trade symbol. While viewing the data of it's mini counter part (ES) in the dom for data. The same thing applies to all of the US index micros I have tried. |
| [2019-08-24 01:48:39] |
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The symbols you are using for trading or even market data need to match what is listed in File >> Find Symbol.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2019-08-24 03:25:55] |
| enemyspy - Posts: 306 |
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I know. The thing is I have problems with trading MES-201909-GLOBEX-USD which can be found in the find symbol (no position information shows up after order fill and the dom indicates that it is Flat, even though it is open in tws). I don't have problems with the postion data showing up anymore when I change it to MES-201909-GLOBEX which cannot be found with the find symbol. So I have to duplicate the settings for MES-201909-GLOBEX-USD in the symbol settings, and rename to MES-201909-GLOBEX so that sierra chart can interpret symbol information (like the tick size) so orders can be modified. This is trade symbol only use case. Nor sure about when it is the main symbol. I don't use it for data. Date Time Of Last Edit: 2019-08-24 03:31:42
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| [2019-08-26 19:26:02] |
| enemyspy - Posts: 306 |
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This is still a problem. When I use The exact symbol MES-201909-GLOBEX-USD the position disappears from the dom In any configuration whether it is the main symbol or not. Same thing happens with any other symbol tagged -USD on the end. Using the solution I described in above posts as an alternative has problems with order modifications. The Solution is not supposed to work at all According to Sierra Chart staff. |
| [2019-08-27 06:55:03] |
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We see no trouble with Trade Position reporting when using the symbol MES-201909-GLOBEX-USD for trading. This is what we see in the Positions list in Sierra Chart when establishing a position for that symbol: Symbol Quantity Service Position Quantity Trade Account Average Price Open Profit/Loss Daily Profit/Loss Daily P/L Reset DateTime High During Position Low During Position Last During Position Margin Requirement Service Average Price Currency Entry DateTime
MES-201909-GLOBEX -4 -4 DU230004 2880.15600 0.00 0.00 00:00:00 0.00000 0.00000 0.00000 0.00 2880.15600 2019-08-27 02:46:47 And this displays properly on the chart as well. So I have to duplicate the settings for MES-201909-GLOBEX-USD in the symbol settings, and rename to MES-201909-GLOBEX so that sierra chart can interpret symbol information (like the tick size) so orders can be modified. Remove any custom symbol settings you have added like this. This may be causing the problem.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2019-08-27 06:56:38
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| [2019-08-27 13:52:23] |
| enemyspy - Posts: 306 |
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I really hate to keep bringing this up but I tried: -completely removing the symbol settings from both the server instance and all sub instances -removing all custom acsil studies from the dom -Clearing the trade activity log in all instances -Updating sierra chart to version 1978 *Edited* Yet the issue still persists. The behavior that happens is the position shows until price ticks back and forth maybe 5 or 6 times and then disappears. I am trading out of a subinstance for better speed on trade execution, maybe there is something there that is mis-configured on my side? Date Time Of Last Edit: 2019-08-27 14:08:33
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| [2019-08-27 14:18:14] |
| enemyspy - Posts: 306 |
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It is definately some sort of problem with the subinstance. The behaviour does not happen in the server instance if I trade out of their.
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| [2019-08-27 17:53:34] |
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Ok yes that does make sense. We do not have a solution to this then. At least not without causing major trouble for our Interactive Brokers users by making all of the futures symbols consistent. You need to trade from the main instance of Sierra Chart. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2019-08-27 17:54:07
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