Support Board
Date/Time: Sun, 02 Feb 2025 10:03:34 +0000
Sierra chart will sometimes initiate trades when first starting up.
View Count: 1164
| [2019-08-23 16:00:07] |
| User578895 - Posts: 7 |
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This happened a couple times when I was trading Sim, But today when I opened my computer, by the time I looked at my DOM, I was down 33 points on the S$P Micros. I had not put this trade in and I NEVER trade without a 5 tick stop so even if it was a trade I had put in and forgotten about, I couldn't be down more than 2 points. Here is the trade log and you can see 2 buy orders that are labeled "unspecified" Why does this happen and how can I make this stop? Thank you, Cheree ActivityType DateTime Symbol OrderActionSource InternalOrderID ServiceOrderID OrderType Quantity BuySell Price Price2 OrderStatus FillPrice FilledQuantity TradeAccount OpenClose ParentInternalOrderID PositionQuantity FillExecutionServiceID HighDuringPosition LowDuringPosition Note AccountBalance Fill 2019-08-22 08:22:12.700 F.US.MESU19 CQG order update. Status: FILL 2010 1973514860 Stop 2 Sell 2923.75 Filled 2923.75 2 114707 Close 2008 29649845773 2925.75 2923.75 Fill 2019-08-23 06:00:38.561 F.US.MESU19 CQG fills data (Restored) 1 Buy Unspecified 2924.50 114707 Open 29663318029 Fill 2019-08-23 06:00:38.562 F.US.MESU19 CQG fills data (Restored) 1 Buy Unspecified 2924.50 114707 Open 29663318541 Fill 2019-08-23 08:01:08.346 F.US.MESU19 CQG order update. Status: FILL 2026 1974319899 Market 2 Sell Filled 2908.00 2 114707 Close 29668300557 2914.00 2901.00 Fill 2019-08-23 08:07:16.129 F.US.MESU19 CQG order update. Status: FILL 2027 1974383256 Limit 2 Buy 2921.25 Filled 2918.25 2 114707 Open 2 29669154061 Fill 2019-08-23 08:07:18.704 F.US.MESU19 CQG order update. Status: FILL 2030 1974416148 Market 2 Sell Filled 2917.00 2 114707 Close 29669156621 2918.25 2917.00 |
 8-23-19 TRADE LOG.PNG / V - Attached On 2019-08-23 15:52:44 UTC - Size: 532.56 KB - 299 views |
| [2019-08-23 16:59:27] |
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Those are not any new orders. Those are just missing order fills inserted that were not received in real time. If there is any problem with the Daily Profit/Loss value, refer to this page for instructions: Help With Daily Profit/Loss Value If there is any problem with Position reporting, refer to: Trading Information Windows: Incorrectly Reported Trade Position Quantity Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2019-08-23 17:03:35
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| [2019-08-24 02:51:16] |
| User578895 - Posts: 7 |
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How do I show that Amp received those orders and they were live because my account is down by those order amounts? Do I copy and paste it here from my statement or can you check with them directly? |
| [2019-08-24 04:28:00] |
| User266069 - Posts: 30 |
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can confirm when trading on sim. it did the same all the time and messed up the PnL. thought it was just me.
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| [2019-08-24 04:56:01] |
| User578895 - Posts: 7 |
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You know, I have been trading with a group called Tradeproacademy and one of their trainers had a similar thing happen on Sierra with his live account on a webinar. That was about the time I had it happen on Sim as well. When you go live and it happens, well, good thing I was on the Micros. I have been trying to make sure I switch my DOM back to Sim before shutting down and yesterday was the first I forgot... Has anyone else had this happen?? |
| [2019-08-24 06:09:06] |
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How do I show that Amp received those orders and they were live because my account is down by those order amounts? You need to look for the orders in the Trade Activity Log. Any order submitted from Sierra Chart will have a Status of "Order Sent". Refer to:Trade Activity Log: Viewing Historical Trade Activity And for the record, there is not any type of problem/fault where Sierra Chart is submitting orders when started. But these features could potentially, but very unlikely, do that based on the data which they rely on for submitting orders and the settings for these features: Global Profit/Loss Management Basic Trading and the Trade Window: A >> Flatten And Cancel at Set Time But the problem is that is not the case here from what we see. And you can clearly see in the Trade Activity Log if that was the case. The origin of the order is clearly indicated in the Order Action Source field. Months ago we became aware of a problem when there was an abnormal shutdown of Sierra Chart and simulated orders which were no longer working and not removed from the main orders file because the temporary file which held the current order list was not committed, would still be active upon a restart of Sierra Chart. We fixed that issue but that is only something which would have affected simulation mode. Not live trading. That would be impossible. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2019-08-24 11:03:08
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| [2019-08-24 19:43:38] |
| User578895 - Posts: 7 |
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Here is my statement showing those trades DID go live. THE FOLLOWING TRADES HAVE BEEN EXECUTED THIS DAY FOR YOUR ACCOUNT AND RISK. DATE NUMBER MARKET BUY SELL CONTRACT DESCRIPTION TRADE PRICE CCY DEBIT/CREDIT 23-AUG-19 39076281 CME 2 MES Future SEP 19 2908.00 USD 23-AUG-19 39077865 CME 2 MES Future SEP 19 2917.00 USD 23-AUG-19 39077858 CME 2 MES Future SEP 19 2918.25 USD 23-AUG-19 39066940 CME 1 MES Future SEP 19 2924.50 USD 23-AUG-19 39066943 CME 1 MES Future SEP 19 2924.50 USD TOTAL 4 4 EX- 20-SEP-19 Exchange USD 1.60 DR NFA USD 0.16 DR Clearing. USD 0.40 DR CQG TRF USD 0.80 DR AVERAGE LONG 2921.37500 AVERAGE SHORT 2912.50000 P U R C H A S E & S A L E DATE TRADE NUMBER MARKET BUY SELL CONTRACT DESCRIPTION TRADE PRICE CCY DEBIT/CREDIT 23-AUG-19 39076281 CME 2 MES Future SEP 19 2908.00 USD 23-AUG-19 39066940 CME 1 MES Future SEP 19 2924.50 USD 23-AUG-19 39066943 CME 1 MES Future SEP 19 2924.50 USD 23-AUG-19 39077865 CME 2 MES Future SEP 19 2917.00 USD 23-AUG-19 39077858 CME 2 MES Future SEP 19 2918.25 USD TOTAL 4 4 EX- 20-SEP-19 P&S USD 177.50 DR |
| [2019-08-24 22:27:19] |
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Is a number like 39076281 a CQG order number? Do you want to find the originating order for these two fills? Fill 2019-08-23 06:00:38.561 F.US.MESU19 CQG fills data (Restored) 1 Buy Unspecified 2924.50 114707 Open 29663318029
Fill 2019-08-23 06:00:38.562 F.US.MESU19 CQG fills data (Restored) 1 Buy Unspecified 2924.50 114707 Open 29663318541 We need to know what particular order fill you are referring to and then we need to match that up to the Sierra Chart trade activity log. We need you to provide the information as explained here: Trade Activity Log Analysis: Support Assisted Trade Activity Log Analysis We also want you to update Sierra Chart to the current version. You are running an older version now: Software Download: Fast Update Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2019-08-24 22:29:04
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| [2019-08-26 21:09:52] |
| User578895 - Posts: 7 |
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I think I have attached the file you need and I have updated to the new version.
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Private File |
| [2019-08-28 06:49:02] |
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This is an order update for the origin of one of the fills: ActivityType DateTime Symbol OrderActionSource InternalOrderID ServiceOrderID OrderType OrderStatus Quantity FilledQuantity FillPrice BuySell Price Price2 TradeAccount OpenClose ParentInternalOrderID PositionQuantity FillExecutionServiceID HighDuringPosition LowDuringPosition Note AccountBalance
With the limited amount of information provided we cannot see the origin of that order. You just need to look through the trade activity log yourself to determine this. You do not even need our help. Just simply go back in time looking for the origin of the orders associated with these fills below and the order given above:Order 2019-08-23 09:26:25.367 F.US.MESU19 CQG order update. Status: FILL 2023 1974112313 Limit Filled 2 2 2924.5000000 Buy 2924.5000000 114707 Open 2 29663318541 Fill 2019-08-23 06:00:38.561 F.US.MESU19 CQG fills data (Restored) 1 Buy Unspecified 2924.50 114707 Open 29663318029 Fill 2019-08-23 06:00:38.562 F.US.MESU19 CQG fills data (Restored) 1 Buy Unspecified 2924.50 114707 Open 29663318541 You are going to be best able to spot them not us. At this point we cannot provide any further help. This is also a service that we normally charge for. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2019-08-28 17:22:31
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| [2019-08-28 07:16:47] |
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What we will say, it is clear, there is not a case here where when you started Sierra Chart, that an order was submitted. That is simply not the case. This was an order or orders that had existed previously.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2019-08-28 13:49:52] |
| User578895 - Posts: 7 |
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Can you tell me what I should be looking for? You started by saying that those two "unspecified" buy orders didn't go live and now you are saying they did because they existed previously. What do I look for to tell where they originated? What app do I use to open the .data file? I would think you would also be interested to know what happened in case others have a similar issue. I know even if there was an order left on, it would have included a stop and target because that is the only way I EVER enter a position and no one else has access to my machine.
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| [2019-08-28 17:27:14] |
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You started by saying that those two "unspecified" buy orders didn't go live Where did we say this?Anyway, refer to this section here: Trade Activity Log Analysis: Determining the Origin of a New/Modified Order (Determining Origin of Order) Here are the instructions to use the Trade Activity Log: Trade Activity Log: Viewing Historical Trade Activity Once you see the initial entry in the log for the order, then you can provide that line here and then we can see where it originated from. I know even if there was an order left on, it would have included a stop and target because that is the only way I EVER enter a position and no one else has access to my machine. Yes those did exist. Here they are:ActivityType DateTime Symbol OrderActionSource InternalOrderID ServiceOrderID OrderType OrderStatus Quantity FilledQuantity FillPrice BuySell Price Price2 TradeAccount OpenClose ParentInternalOrderID PositionQuantity FillExecutionServiceID HighDuringPosition LowDuringPosition Note AccountBalance
Order 2019-08-23 09:26:25.368 F.US.MESU19 Canceling due to no fill notice from parent 2024 Limit Pending Cancel Sell 2927.0000000 114707 Close 2023 2 Order 2019-08-23 09:26:25.369 F.US.MESU19 Canceling due to no fill notice from parent 2024 Limit Canceled Sell 2927.0000000 114707 Close 2023 2 Order 2019-08-23 09:26:25.370 F.US.MESU19 Canceling due to no fill notice from parent 2025 Stop Pending Cancel Sell 2923.2500000 114707 Close 2023 2 Order 2019-08-23 09:26:25.371 F.US.MESU19 Canceling due to no fill notice from parent 2025 Stop Canceled Sell 2923.2500000 114707 Close 2023 2 They are held on the client side and were never sent to CQG. When Sierra Chart connected back to CQG, then since the parent order had filled, those attached orders were canceled. You need to keep Sierra Chart running for those to be managed. Refer to: Attached Orders: General Management of Attached Orders Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2019-08-28 17:28:52
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| [2019-08-28 18:38:46] |
| User578895 - Posts: 7 |
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I thought you meant that they didn't go live when you said this - Those are not any new orders. Those are just missing order fills inserted that were not received in real time.
I'm sorry, this is all a learning experience for me and hard to muddle through. I am trying and very concerned. Is there a setting to have Sierra automatically flatten any pending limits when disconnecting from CQG? |
| [2019-08-29 04:26:33] |
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When you exit from Sierra Chart or when you enable Trade Simulation Mode you are already going to get the prompt "You have open orders with your trading service" and you have to confirm to exit.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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