Support Board
Date/Time: Sun, 02 Feb 2025 06:51:24 +0000
symbol missed // sim trade disabled
View Count: 715
| [2019-08-22 08:55:26] |
| digital.buyer - Posts: 4 |
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Dear tech support Im completely new with futures and looks like I made a mistake with registration credentials 20/8 I registered your platform on your website and connected to your datafeed and started to explore a program. I thought later I'll bundle platform to my broker (AMP) 21/8 after short e-mail with tech support of AMP they advised me to register via amp site to obtain CQG datafeed and starts sim trade. I did it, got CQG credentials, connected and eveythig was fine But today when I've opened chart I've got bunch of errors: 0) system notification message concerning "data error in historical Intraday data for CME symbols during 2019-08-20 17:00 Eastern time" I remove & reload data for each ticket and looks like I dont have any problems with history / active chart 1) Symbol missing. Completely disappeared F.US.EU6U19 - I cant find it with "find symbol" 2) If I open any new symbol - "Symbol is unknown. Click for symbol information." and etc. DOM is empty. Log message: CQG WebAPI | Market data subscription for F.US.BP6U19 was unsuccessful. Text: Real-time data for instrument F.US.BP6 (corresponding to ID = 1) are not allowed. | 2019-08-22 08:38:42.751
I tried to "reset windows" after that "Global Settings/Symbol Settings/Update From Server" after that "Edit/translate symbols to current service"... no resultsSymbol Error - F.US.BP6U19 is unknown, unavailable, or improperly formatted. Real-time data for instrument F.US.BP6 (corresponding to ID = 1) are not allowed. | 2019-08-22 08:38:42.751 My subscription problem - Is it problem with platform or with broker? thank you |
| [2019-08-22 17:18:04] |
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Refer to the documentation here about this: CQG Trading Platform Service: Market Data Authorizations for Symbols/Exchanges (Market Data Authorization for Symbols) This is the relevant line: CQG WebAPI | Market data subscription for F.US.BP6U19 was unsuccessful. Text: Real-time data for instrument F.US.BP6 (corresponding to ID = 1) are not allowed. | 2019-08-22 08:38:42.751
Also this symbol is listed in File >> Find Symbol >> Futures: F.US.EU6U19 Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2019-08-22 17:26:09
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| [2019-08-22 19:00:07] |
| digital.buyer - Posts: 4 |
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thanks, simultaneously with you I emailed to AMP, what I have now (I didnt do anything with SC during the day): Euro future ticket come back (with my trades, which I opened yesterday) and works fine AMP asked me to check e-mini - e-mini S&P also works fine But CAD, GBP still with empty DOM and error mentioned above (Symbol is unknown) " Connection Details >> Connect to Market Data Server to True. " its true I sent full info to AMP |
| [2019-08-22 23:52:10] |
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If you are still getting errors like this you need to ask your broker to resolve them: CQG WebAPI | Market data subscription for F.US.BP6U19 was unsuccessful. Text: Real-time data for instrument F.US.BP6 (corresponding to ID = 1) are not allowed. | 2019-08-22 08:38:42.751
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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