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Direct MessagesDate/Time: Wed, 08 May 2024 20:27:58 +0000
Post From: symbol missed // sim trade disabled
| [2019-08-22 08:55:26] |
| digital.buyer - Posts: 4 |
|
Dear tech support Im completely new with futures and looks like I made a mistake with registration credentials 20/8 I registered your platform on your website and connected to your datafeed and started to explore a program. I thought later I'll bundle platform to my broker (AMP) 21/8 after short e-mail with tech support of AMP they advised me to register via amp site to obtain CQG datafeed and starts sim trade. I did it, got CQG credentials, connected and eveythig was fine But today when I've opened chart I've got bunch of errors: 0) system notification message concerning "data error in historical Intraday data for CME symbols during 2019-08-20 17:00 Eastern time" I remove & reload data for each ticket and looks like I dont have any problems with history / active chart 1) Symbol missing. Completely disappeared F.US.EU6U19 - I cant find it with "find symbol" 2) If I open any new symbol - "Symbol is unknown. Click for symbol information." and etc. DOM is empty. Log message: CQG WebAPI | Market data subscription for F.US.BP6U19 was unsuccessful. Text: Real-time data for instrument F.US.BP6 (corresponding to ID = 1) are not allowed. | 2019-08-22 08:38:42.751
I tried to "reset windows" after that "Global Settings/Symbol Settings/Update From Server" after that "Edit/translate symbols to current service"... no resultsSymbol Error - F.US.BP6U19 is unknown, unavailable, or improperly formatted. Real-time data for instrument F.US.BP6 (corresponding to ID = 1) are not allowed. | 2019-08-22 08:38:42.751 My subscription problem - Is it problem with platform or with broker? thank you |