Support Board
Date/Time: Sat, 01 Feb 2025 21:56:48 +0000
Denali Exchange datafeed / CME with depth / Sierra Historical and Realtime datafeed
View Count: 870
| [2019-08-01 12:03:14] |
| User972768 - Posts: 166 |
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Hello, I'm very confused with current offer from Sierra and overall state of transition. Please correct me if I'm wrong here. I understood that there was a project to move all Sierra users who trade CME products only to Denali Exchange during month of July 2019 and stop offering Sierra Realtime/Historical data feed I have subscribed to Denali couple of weeks ago. Today new month has started and I have been charged for Denali Exchange. Now I try to activate CME with Depth subscription and message says that I have to activate RealTime data connection (which is $25) first. Do I need Sierra RealTime connection as well in order to use CME with depth? If so, why do I need Denali for? Thanks and best regards |
| [2019-08-01 12:24:42] |
| User972768 - Posts: 166 |
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Just noticed similar question as post #53 at Notice: New Service Packages Bundling CME data
Date Time Of Last Edit: 2019-08-01 12:25:58
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| [2019-08-01 13:04:56] |
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I understood that there was a project to move all Sierra users who trade CME products only to Denali Exchange during month of July 2019 and stop offering Sierra Realtime/Historical data feed We did not make any transition to move anyone over at this time. Users can use the Denali Exchange Data Feed if they want. Now I try to activate CME with Depth subscription and message says that I have to activate RealTime data connection (which is $25) first. Do this here:https://www.sierrachart.com/UserControlPanel.php?page=DenaliDataFeed we apologize for the confusion. We know this can get confusing when there are two different similar data feeds. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2019-08-01 13:24:38] |
| User972768 - Posts: 166 |
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Thank you for quick response. I was able to activate CME with depth package
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