Support Board
Date/Time: Sat, 01 Feb 2025 15:50:10 +0000
Historical Charts download fail
View Count: 1029
| [2019-07-12 16:55:35] |
| User476002 - Posts: 28 |
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I'm having trouble loading historical charts with all data services (IB, SC, CQG) get download failed error. Tried updating to newest version SC and still getting this error. Thanks for any advice. here is one such error below VYM Daily #9 | Reloading chart. | 2019-07-12 10:54:25.936 VYM Daily #9 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\vym.dly | 2019-07-12 10:54:25.949 Interactive Brokers | Market data type is Live for VYM | 2019-07-12 10:54:26.007 |
| [2019-07-12 17:12:40] |
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Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Fully re-download the data in the chart by going to the chart and selecting "Edit >>Delete All Data and Download". After about a minute provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2019-07-12 18:26:47] |
| User476002 - Posts: 28 |
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Software version: 1941 32-bit | 2019-07-12 12:25:05.313 Usage end date: 2019-10-04 | 2019-07-12 12:25:05.313 Enabled for: Advanced Features. | 2019-07-12 12:25:05.313 Enabled for: Advanced Features 2. | 2019-07-12 12:25:05.313 Enabled for: Sierra Chart Historical Data Service. | 2019-07-12 12:25:05.313 Allow Support for Sierra Chart Data Feeds is enabled. | 2019-07-12 12:25:05.313 Current selected Data/Trading service: Interactive Brokers | 2019-07-12 12:25:05.313 Custom symbol settings values: enabled | 2019-07-12 12:25:05.313 Chart Update Interval: 100 | 2019-07-12 12:25:05.313 Intraday Data Storage Time Unit: 0 | 2019-07-12 12:25:05.313 Time Zone: -06:00:00 (MST-07MDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2019-07-12 12:25:05.313 2019-07-12 12:25:05 Local computer time | 2019-07-12 12:25:05.313 2019-07-12 18:25:05 Local computer time in UTC | 2019-07-12 12:25:05.313 2019-07-12 12:25:05 Local computer time in SC Time Zone | 2019-07-12 12:25:05.313 2019-07-12 02:58:40 Server time in UTC | 2019-07-12 12:25:05.313 Local computer UTC time and Server UTC time difference: 1 seconds. | 2019-07-12 12:25:05.313 Program path: C:\SierraChart\ | 2019-07-12 12:25:05.313 Data Files path: C:\SierraChart\Data\ | 2019-07-12 12:25:05.313 OS Version Number: 10.0 | 2019-07-12 12:25:05.314 Locale Setting: C | 2019-07-12 12:25:05.314 DLLs: OFA2.dll, Trading_BrettJohnsonsMultiFunctionTrailingStop_64.dll, UserContributedStudies.dll, UserContributedStudies_64.dll, Zdislav_OFA.dll, _firstSCstudy_64.dll | 2019-07-12 12:25:05.323 HD Request # 222 | Downloading Historical Daily chart data for VYM. Starting date: 2019-07-12. Service: equities.us | 2019-07-12 12:25:58.497 HD Request # 222 | Error downloading historical Daily data for VYM. Not downloading any data. Maximum downloads exceeded for the day. Limit: 2000 | 2019-07-12 12:25:58.497 HD Request # 222 | Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for VYM | 2019-07-12 12:25:58.497 HD Request # 222 | Completion time: 0s | 2019-07-12 12:25:58.497 HD Request # 222 | Daily data download complete for VYM. Unique request ID: 221 | 2019-07-12 12:25:58.497 Removed historical data download ID 221 | 2019-07-12 12:25:58.497 VYM Daily #9 | Reloading chart. | 2019-07-12 12:25:58.604 VYM Daily #9 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\vym.dly | 2019-07-12 12:25:58.619 There is just a single bar showing up on the chart |
| [2019-07-12 19:01:50] |
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This is the problem: HD Request # 222 | Error downloading historical Daily data for VYM. Not downloading any data. Maximum downloads exceeded for the day. Limit: 2000 | Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2019-07-12 19:29:53] |
| User476002 - Posts: 28 |
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oh I didn't see that, I ran a scan that must have gone over that, thanks
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