Support Board
Date/Time: Sun, 24 Nov 2024 19:54:08 +0000
Connect failer
View Count: 1151
| [2013-11-25 20:58:24] |
| User83274 - Posts: 1 |
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I tried today to connect through Sierra Chart to my CTS T4 account and did not succeed. I read that they made a couple of changes and that you tried to fix the problem, but I still have trouble connecting. Below you'll see the error message. My login data didn't change in the last weeks and I just did not "click" on Fix connection... can you help? regards Eric CTS FIX - Connecting to CTS Live server fix.t4login.com:10443 | 2013-11-25 20:54:36 Resolved address fix.t4login.com to IP 69.44.110.106 | 2013-11-25 20:54:36 The network socket is connected. | 2013-11-25 20:54:36 The socket starting SSL connection. | 2013-11-25 20:54:36 SSL socket is now connected. | 2013-11-25 20:54:37 CTS FIX: Sending the Logon message. | 2013-11-25 20:54:37 CTS FIX: Received a Logout message. Text = Login failed: most likely incorrect user and password combination | 2013-11-25 20:54:37 CTS FIX: Sending a Logout message. Text = Received Logout message. | 2013-11-25 20:54:37 The SSL socket was shut down successfully. | 2013-11-25 20:54:37 CTS FIX: Logged out and disconnected. | 2013-11-25 20:54:37 Error connecting to Data or Trading service. For help with this issue, press the Send For Analysis button on this window. | 2013-11-25 20:54:37 To prevent further connection attempts, select File >> Disconnect. | 2013-11-25 20:54:37 CTS FIX: Disconnected. | 2013-11-25 20:54:37 Will reconnect to the server in 5.0 seconds Select File >> Disconnect to prevent further connection attempts. | 2013-11-25 20:54:37 File >> Disconnect selected. | 2013-11-25 20:54:38 CTS FIX: Disconnected. | 2013-11-25 20:54:38 |
| [2013-11-25 21:23:54] |
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This is not related to the recent problem some users had with market data messages. Please have your broker reset your CTS T4 password and reenter it into Sierra Chart following the instructions starting at step 4 here: http://www.sierrachart.com/index.php?l=doc/CTS_T4.php#SetupInstructions Check the other settings as well. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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