Support Board
Date/Time: Fri, 31 Jan 2025 18:00:14 +0000
Internals
View Count: 1002
| [2019-05-09 17:11:03] |
| User731023 - Posts: 138 |
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Hi, Do the internals like NISS-NYSE come from Sierra or our Broker/Data provider? One reason I ask is because NISS-NYSE at this point is 512. Others are showing -688. Also it really lags/late at the open. Thanks PS Just to be clear, I love Sierra |
1mmm.jpg| [2019-05-09 19:33:04] |
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Apparently there was a problem with the source data feed this morning affecting the calculation. We will have this resolved after the close. We did notice the number of stocks indicating to have been traded was lower than usual this morning and we were not quite sure why that was the case. We were planning to switch to a new source data feed, finally, around this time anyway so we will get this done, this evening. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2019-05-12 02:05:53
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| [2019-05-10 16:22:33] |
| User731023 - Posts: 138 |
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5/10/19 This is the closest now NISS-NYSE has come to matching others I have seen. Thanks, PS Just reporting. Even though you may not like/have time for. :oP |
| [2019-05-12 02:05:11] |
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Ok good. And yes, we are exceptionally busy.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2019-05-15 13:35:51] |
| User731023 - Posts: 138 |
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Off again this morning. Now 573. Others -1298. PS Yesterday was about 200 off as well. Thanks |
| [2019-05-15 14:06:37] |
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We do see the problem. It is because the comparison is being done to the previous close on May 13 instead of May 14 due to the daily data files not being updated yesterday. We are not sure why that happened. It relates to a software update but we did test everything previously to the update and verified everything was working properly in this regard. We are in the process of correcting this but it will take up to three hours to get the previous close prices all updated. PS Yesterday was about 200 off as well. No, yesterday the values were valid. We do not accept any claim that values were "off". We have heard that nonsense for years and we do not accept it and we have proven time and time and time and time and time again that this is just not true. There are differences in the way that the calculations are done in the source data feeds and our values have always been correct and valid.And please do not respond to our statements here. We do not want to hear anything further about this. We are not here to be nice. We are here to be to the point and clear. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2019-05-15 14:07:07
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| [2019-05-15 14:12:37] |
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Actually the underlying issue for the inaccuracy with the NISS statistics today (2019-05-15) is different than we thought. We may not be able to get this resolved until after the close. It is due to a comparison against May 13 rather than the 14, but there is a problem getting the previous close data for May 14.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2019-05-15 14:13:15
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