Support Board
Date/Time: Sat, 01 Mar 2025 15:30:20 +0000
Post From: Internals
| [2019-05-15 14:06:37] |
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We do see the problem. It is because the comparison is being done to the previous close on May 13 instead of May 14 due to the daily data files not being updated yesterday. We are not sure why that happened. It relates to a software update but we did test everything previously to the update and verified everything was working properly in this regard. We are in the process of correcting this but it will take up to three hours to get the previous close prices all updated. PS Yesterday was about 200 off as well. No, yesterday the values were valid. We do not accept any claim that values were "off". We have heard that nonsense for years and we do not accept it and we have proven time and time and time and time and time again that this is just not true. There are differences in the way that the calculations are done in the source data feeds and our values have always been correct and valid.And please do not respond to our statements here. We do not want to hear anything further about this. We are not here to be nice. We are here to be to the point and clear. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2019-05-15 14:07:07
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