Support Board
Date/Time: Fri, 31 Jan 2025 13:45:17 +0000
Symbol unknown/unavailable - no change since working config
View Count: 1186
| [2019-05-01 06:56:37] |
| T44 - Posts: 363 |
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Feed is CQG FIX. Message log: HD Server Manager | Current server count=0 | 2019-05-01 07:53:18 F.US.EU6M19 #6 | Reloading chart. | 2019-05-01 07:53:27 F.US.EU6M19 #6 | StartDateTimeForLoadingOrderFills: 07:00:00 | 2019-05-01 07:53:27 Unsubscribed from market depth data for F.US.ENQM19 | 2019-05-01 07:53:28 CQG FIX Trading | Requesting market data for F.US.ENQM19 | 2019-05-01 07:53:28 Requesting market depth updates for: F.US.EU6M19 if supported. | 2019-05-01 07:53:28 CQG FIX Trading | Requesting market data including full depth for F.US.EU6M19 | 2019-05-01 07:53:28 CQG FIX Trading | Market data subscription for F.US.ENQM19 was unsuccessful. Text: Real-time data for instrument F.US.ENQ (corresponding to ID = 5) are not allowed. | 2019-05-01 07:53:28 Symbol Error - F.US.ENQM19 is unknown, unavailable, or improperly formatted. Real-time data for instrument F.US.ENQ (corresponding to ID = 5) are not allowed. | 2019-05-01 07:53:28 CQG FIX Trading | Market data subscription for F.US.EU6M19 was unsuccessful. Text: Real-time data for instrument F.US.EU6 (corresponding to ID = 2) are not allowed. | 2019-05-01 07:53:28 Symbol Error - F.US.EU6M19 is unknown, unavailable, or improperly formatted. Real-time data for instrument F.US.EU6 (corresponding to ID = 2) are not allowed. | 2019-05-01 07:53:28 |
 unknown.png / V - Attached On 2019-05-01 06:55:20 UTC - Size: 2.6 KB - 245 views |
| [2019-05-01 07:05:59] |
| T44 - Posts: 363 |
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I have tried this and the issue persists: Global Symbol Settings: Update Symbol Settings |
| [2019-05-01 07:08:41] |
| T44 - Posts: 363 |
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Full message log on reconnect:
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Private File |
| [2019-05-01 07:11:14] |
| T44 - Posts: 363 |
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Also cannot enter orders: CQG FIX Trading | Requesting Trade Positions data. | 2019-05-01 08:06:38
CQG FIX Trading | No Trade Positions reported by DTC Server. Clearing existing Trade Positions. | Symbol: (unset) | TradeAccount: (unset) | 2019-05-01 08:06:38 CQG FIX Trading order update (Order reject). Info: CQG order update (Rejected). Text: Cannot route the order at this time. Text: Parent order. Internal Order ID: 110. Service Order ID: 12109. Symbol: F.US.FDXMM19 | 2019-05-01 08:10:10 |
| [2019-05-01 07:52:25] |
| User13668 - Posts: 294 |
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Same here. v1896 CQG Fix via AMP |
| [2019-05-01 09:49:23] |
| T44 - Posts: 363 |
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It is possible that this is related to the labour day holiday on CME and Eurex; but in six years of using Sierra Chart I don't remember it reporting this error on a market holiday.
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| [2019-05-01 13:22:25] |
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Both of those are CQG errors. You need to contact your broker for help. Specifically refer to: CQG Trading Platform Service: Market Data Authorizations for Symbols/Exchanges Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2019-05-01 15:15:03] |
| User13668 - Posts: 294 |
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@T44 Did u resolve your real-time feed? AMP have logged on to my SC setup and confirmed it is all configured correctly and I am still setup with the same CME data bundle. So right now they have hit a brick wall. They even tried me on CQG Web API but same issue. I have insisted they contact CQG on my behalf. |
| [2019-05-01 20:17:33] |
| T44 - Posts: 363 |
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@User13668 I've been consolidating some accounts at my clearing firm and there seems to be a foul up in which are still enabled for live data. Related by coincidence to your issue, mine seems to be triggered on a new billing month. Thanks Sierra Support for the response. |
| [2019-05-01 21:31:26] |
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Your broker and CQG need to resolve this.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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