Support Board
Date/Time: Sun, 24 Nov 2024 20:02:10 +0000
Problems with trading service-AMP/TTnet + SCdatafeed
View Count: 4502
| [2013-11-22 19:58:52] |
| User025731 - Posts: 8 |
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Hi SC, I have got the data and trading service with AMP/TTnet now. I use the orderflow by my trading and because TT has got not very accurate bid/ask volume, so I decided to use the sierrachart datafeed instead of TT. But my broker AMP told me, that I can´t log on to the Sierra Chart with my direct account by Sierra and use SC datafeed and trade via AMP (Thay only use TTNet) but must log on to the Sierra Chart via my account by AMP and so use TTNet data, if I want to trade. Is it any way to use SC data and AMP trading service together in only one installation of SierraChart? Thank you |
| [2013-11-22 20:25:56] |
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What your broker has said is not correct. You can absolutely use your direct Sierra Chart account and trade with AMP and use the Sierra Chart data feed all integrated into one single Sierra Chart instance. Here is the relevant documentation: http://www.sierrachart.com/index.php?l=doc/AMPTTNet.php#SetupInstructions http://www.sierrachart.com/index.php?l=doc/SierraChartRealTimeFuturesStockDataFeed.php#SetupInstructions Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2013-11-23 11:03:49
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| [2013-11-23 11:01:12] |
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If you need further help, please let us know. We want to make sure this is working right for you. You should have no trouble connecting to AMP and also using the Sierra Chart data feed, all with your own directly paid for Sierra Chart account. The AMP TT Server is not going to be available over the weekend, but you will still be receiving 10 minute delayed historical data from the Sierra Chart data feed. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2013-11-25 17:19:49] |
| User025731 - Posts: 8 |
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Dear SC, thank you a very much for your support. Today I was told by AMP that there is only one way to use and to log on to the sierra chart, and the way is to use AMP and only via TTNet. No other way is possible. So I decided to change my broker. Now I choose another one and hope to solve it soon. Thank you. |
| [2013-11-25 17:23:51] |
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Today I was told by AMP that there is only one way to use and to log on to the sierra chart, and the way is to use AMP and only via TTNet. No other way is possible. We do not fully understand this. What is the particular problem you are having?One thing that we have heard and is not correct is AMP says in order to connect to their server you must use Sierra Chart provided by them. This is not correct. You can use your own Sierra Chart account. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2013-11-25 17:32:09] |
| User025731 - Posts: 8 |
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But when I log on to the Sierra chart via my direct (by Sierra) account, I cant trade. My broker don´t see me at the tradedesk. And told me clearly that by AMP I can use only TTnet.
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| [2013-11-25 17:36:50] |
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Have you entered the correct settings on the Orders tab in Global Settings >> Data/Trade Service Settings. Here are the instructions: http://www.sierrachart.com/index.php?l=doc/AMPTTNet.php#SetupInstructions What is the Service set to in that window? Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2013-11-25 17:47:17] |
| User025731 - Posts: 8 |
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Yes I have the settings on Sierra all correct. And my broker has checked it on my PC too. The problem is, if I use SC wia AMP(TTnet), I can trade and my broker can see mi on the trade desk. But if I use another datafeed, my broker will not see me at the trade desk so I can´t trade. This told me AMP. I have solved it with AMP the whole last week. I don´t know why, but if AMP has a problem if I want to use another datafeed except TTNet, I perhaps must find another one... |
| [2013-11-25 18:04:05] |
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You definitely should not have a problem with this. Make sure you have disabled Trade >> Trade Simulation Mode On. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2013-11-25 18:11:19] |
| User025731 - Posts: 8 |
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I don´t know why but I have this problem. I have logged on to the sierrachart via my direct accout by SierraChart. I hade disabled Trade-Trade simulation mode on and I wanted to trade, but my broker, he told me that I´m not on the tradedesk an must to log on to the SC via AMP account. And that´s all. I can´t undersad this too. But don´t know how can I solve this... I have no idea... |
| [2013-11-25 18:19:26] |
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What happens when you submit an order from your direct Sierra Chart account. Is it rejected? Enter a limit order away from the market so it does not fill. Is there an error message in Trade >> Trade Service Log? If so, we need to see this. We can solve this problem for you. This is not difficult. If you also look at Trade >> Trade Activity Log, you will see in the Order Action Source field, the Exchange ID of the order. This way you know the order actually was accepted by the exchange. Please provide us the lines in the Trade Activity Log for the test order we asked you to submit. Here are the instructions: http://www.sierrachart.com/index.php?l=doc/doc_TradeActivityLog.php#TradeActivityLogToSupport Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2013-11-25 18:21:07
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| [2013-11-25 18:41:41] |
| User025731 - Posts: 8 |
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One problem is: I am log on to the SierraChart via my direct account by sierra, I use the TTNet datafeed and AMP... but I can´t trade - my broker can´t see me at the trade desk. And the second problem is (for me more important): when I want to use SC datafeed instead of TTNet. The connection has failed. And when I told this my broker, He told me I have to log on to the SierraChart only via AMPaccount and use only TTNet datafeed and then I can trade with AMP... |
| [2013-11-25 19:04:45] |
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Are you available now for a remote assistance connection? If so, could you start an Account Support Ticket here: https://www.sierrachart.com/usercp.php?page=SupportTickets If you are on Skype, please provide us your Skype username through that support ticket. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2013-11-25 19:18:44] |
| User025731 - Posts: 8 |
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Thank you, I am available for a remote assistance now. I have a ticket submited. thanks alot |
| [2013-11-25 19:19:57] |
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We have answered the account support ticket.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2013-11-25 21:34:25] |
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For the record, the reason you could not connect to the Sierra Chart data feed was because Global Settings>> Data/Trade Service Settings >> Allow Support for Sierra Chart Data Feeds was disabled. We also tried submitting an order when using your own Sierra Chart direct account and it went through to AMPs server without any problem and was accepted. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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