Support Board
Date/Time: Sun, 24 Nov 2024 19:30:57 +0000
Post From: Problems with trading service-AMP/TTnet + SCdatafeed
| [2013-11-25 18:19:26] |
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What happens when you submit an order from your direct Sierra Chart account. Is it rejected? Enter a limit order away from the market so it does not fill. Is there an error message in Trade >> Trade Service Log? If so, we need to see this. We can solve this problem for you. This is not difficult. If you also look at Trade >> Trade Activity Log, you will see in the Order Action Source field, the Exchange ID of the order. This way you know the order actually was accepted by the exchange. Please provide us the lines in the Trade Activity Log for the test order we asked you to submit. Here are the instructions: http://www.sierrachart.com/index.php?l=doc/doc_TradeActivityLog.php#TradeActivityLogToSupport Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2013-11-25 18:21:07
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