Support Board
Date/Time: Fri, 31 Jan 2025 05:58:14 +0000
Won't connect to Datafeed
View Count: 1058
| [2019-04-09 16:56:48] |
| Sky_Davis_ - Posts: 9 |
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Hi, The data feed was working just fine for me until I restarted Sierra. Now its saying "Socket is closed". I am using TD Ameritrade data. The ticker I'm trying to use is the ESM9. |
| [2019-04-09 16:56:58] |
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Provide a copy of the Message Log by following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) Sierra Chart Support |
| [2019-04-09 18:20:01] |
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Also the correct symbol is ESM19. Be sure to refer to the post above as well to provide us the Message Log if you still have a problem. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2019-04-09 18:20:17
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| [2019-04-09 18:27:10] |
| Sky_Davis_ - Posts: 9 |
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Hi, the messsage log can be found below. TD Ameritrade | An HTTP request did not successfully complete. Request ID: 8. Requested script: PriceHistory. | 2019-04-10 10:01:38 * HTTPS connection ID:8 to apis.tdameritrade.com:443 for request ID:8 (1) | Write in progress. Shutdown being delayed. | 2019-04-10 10:01:38 TD Ameritrade | Streamer finished. Request ID: 2. | 2019-04-10 10:01:38 HTTPS connection ID:2 to streamer-ext-bin.tdameritrade.com:443 for request ID:2 (2) | Shutdown started. Waiting for graceful close. | 2019-04-10 10:01:38 TD Ameritrade | Disconnected. | 2019-04-10 10:01:38 Disconnected from TD Ameritrade. | 2019-04-10 10:01:38 HTTPS connection ID:8 to apis.tdameritrade.com:443 for request ID:8 (1) | Write has completed. Shutdown being performed. | 2019-04-10 10:01:38 HTTPS connection ID:8 to apis.tdameritrade.com:443 for request ID:8 (1) | Shutdown started. Waiting for graceful close. | 2019-04-10 10:01:38 HTTPS connection ID:8 to apis.tdameritrade.com:443 for request ID:8 (1) | Socket gracefully closed by remote side. | 2019-04-10 10:01:38 HTTPS connection ID:8 to apis.tdameritrade.com:443 for request ID:8 (1) | Closed. | 2019-04-10 10:01:38 HTTPS connection ID:2 to streamer-ext-bin.tdameritrade.com:443 for request ID:2 (2) | Timed out waiting for shutdown. Performing an immediate socket close. | 2019-04-10 10:04:06 HTTPS connection ID:2 to streamer-ext-bin.tdameritrade.com:443 for request ID:2 (2) | Closed. | 2019-04-10 10:04:06 HTTPS connection ID:2 to streamer-ext-bin.tdameritrade.com:443 for request ID:2 (2) | Socket gracefully closed by remote side. | 2019-04-10 10:04:06 HTTPS connection ID:2 to streamer-ext-bin.tdameritrade.com:443 for request ID:2 (2) | Deleting network socket now after delay. | 2019-04-10 10:05:06 Date Time Of Last Edit: 2019-04-10 14:18:58
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| [2019-04-10 14:11:38] |
| Sky_Davis_ - Posts: 9 |
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Hi, can you please help me with this ticket?
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| [2019-04-10 19:07:20] |
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You modified the prior message with the Message Log. We need to see the full log. There is a connectivity problem to TD Ameritrade. That is not something we have control over and we really do not recommend using TD Ameritrade because of this kind of issue. Refer to: Data/Trading Service Connection and Symbol Issues: 1.2. Network Communication or Server Problem Really we see that you are using the Sierra Chart Exchange Data Feed, so just follow the instructions here to directly connect to SC Data-All Services and just connect to Ameritrade once a month: https://www.sierrachart.com/index.php?page=doc/SierraChartRealTimeFuturesStockDataFeed.php#ConnectingOnlyOnceAMonthToTradingAccount This will resolve the connectivity problems. So you need to set Global Settings >> Data/Trade Service Settings >> Service to SC Data-All Services. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2019-04-10 19:10:50
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| [2019-04-10 19:08:38] |
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The prior post has been updated.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2019-04-10 19:28:20] |
| Sky_Davis_ - Posts: 9 |
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Thanks. It works now. Just FYI, I edited the Message Log because i didnt want my IP Address to be public.
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