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Direct MessagesDate/Time: Fri, 27 Sep 2024 05:13:08 +0000
Unable to connect to Real-Time Data Connections
View Count: 586
| [2019-04-08 16:21:14] |
| HinckleyBob - Posts: 45 |
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A phone call to Gain verified everything on their side is working correctly. Login to the website was successful after a password change, and the Sierra platform is now timing out: GAIN Capital FIX Trading socket (2) | Connect event error. Windows error code 10060: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond. | 2019-04-08 10:13:09 * GAIN Capital FIX Trading: Socket connection was closed without any logout messages sent or received. | 2019-04-08 10:13:09 GAIN Capital FIX Trading socket (2) | Closed. | 2019-04-08 10:13:09 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2019-04-08 10:13:09 |
| [2019-04-08 20:03:35] |
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Well either there is a Gain Capital server problem or there is a network connectivity issue. In any case it is not something that we have the ability to solve. We can only indicate what the issue is. Could you please tell us who your introducing broker is?
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2019-04-08 20:22:48
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| [2019-04-08 21:45:24] |
| HinckleyBob - Posts: 45 |
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DeCarley Trading
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| [2019-04-09 04:38:51] |
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We need to see the entire Message Log. Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Reconnect to the data feed: File Menu: Procedure to Reconnect to the Data and Trade Servers After about 30 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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