Support Board

Date/Time: Fri, 27 Sep 2024 05:15:01 +0000

Post From: Unable to connect to Real-Time Data Connections

[2019-04-08 16:21:14] Link To Thread - Link To Post [Go To First Post]
HinckleyBob - Posts: 45
A phone call to Gain verified everything on their side is working correctly. Login to the website was successful after a password change, and the Sierra platform is now timing out: GAIN Capital FIX Trading socket (2) \| Connect event error. Windows error code 10060: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond. \| 2019-04-08 10:13:09 * GAIN Capital FIX Trading: Socket connection was closed without any logout messages sent or received. \| 2019-04-08 10:13:09 GAIN Capital FIX Trading socket (2) \| Closed. \| 2019-04-08 10:13:09 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. \| 2019-04-08 10:13:09