Support Board
Date/Time: Thu, 30 Jan 2025 18:51:31 +0000
TopStep Trader
View Count: 796
| [2019-03-19 15:11:02] |
| Grateful55 - Posts: 32 |
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I have CTS running but can’t place a trade at all on it or on my AMP CQG feed any chance you guys might know why Trade Activity Log: File read result: 79545 records inserted. 2980 fill records inserted. 0 records filtered. | 2019-03-19 00:39:06 Trade Activity Log: File date-time limits: Sim records date-time limit is 2019-03-04 00:00:00. Non-sim records date-time limit is 2018-12-16 00:00:00. Non-sim fill record date-time limit is 2018-03-19 00:00:00. | 2019-03-19 00:39:06 Flagging to reload Trades list in charts | Symbol: (unset) | TradeAccount: (unset) | 2019-03-19 00:43:58 CTS order update (Rejected). Info: Account Disabled. Internal Order ID: 9854. Service Order ID: B8C3A18A-4DC4-4AF9-B07A-A013E6C5EADE. Symbol: ES.20190600.CME_Eq | 2019-03-19 00:44:03 CTS order update (Rejected). Info: Account Disabled. Internal Order ID: 9855. Service Order ID: 8CA0FE87-7D5A-4E6E-89DE-A132308A7A14. Symbol: ES.20190600.CME_Eq | 2019-03-19 00:44:20 CTS order update (Rejected). Info: Account Disabled. Internal Order ID: 9856. Service Order ID: 0C3F061E-6CA7-486E-BA6D-CB31385E49D2. Symbol: ES.20190600.CME_Eq | 2019-03-19 00:44:28 CTS order update (Rejected). Info: Account Disabled. Internal Order ID: 9857. Service Order ID: 3A46A59C-3FE4-410B-97F8-EBB345236BD1. Symbol: ES.20190600.CME_Eq | 2019-03-19 00:44:29 CTS order update (Rejected). Info: Account Disabled. Internal Order ID: 9858. Service Order ID: E1D44088-1202-41B8-BA92-EC20BC33BA8C. Symbol: ES.20190600.CME_Eq | 2019-03-19 00:44:29 CTS order update (Rejected). Info: Account Disabled. Internal Order ID: 9859. Service Order ID: 0210D283-0F93-43D1-8306-779C1BF40C97. Symbol: ES.20190600.CME_Eq | 2019-03-19 00:44:30 CTS order update (Rejected). Info: Account Disabled. Internal Order ID: 9860. Service Order ID: B1D93265-DC28-4C06-B0C8-AC5BA83CB0DC. Symbol: ES.20190600.CME_Eq | 2019-03-19 00:44:30 CTS order update (Rejected). Info: Account Disabled. Internal Order ID: 9861. Service Order ID: C2EB784B-5D47-4954-820D-E30ACB799D00. Symbol: ES.20190600.CME_Eq | 2019-03-19 00:44:31 CTS order update (Rejected). Info: Account Disabled. Internal Order ID: 9862. Service Order ID: 9893F204-0F8B-4FD0-A7FB-D8CA38E546E1. Symbol: ES.20190600.CME_Eq | 2019-03-19 00:44:31 CTS order update (Rejected). Info: Account Disabled. Internal Order ID: 9863. Service Order ID: 8EF2A170-30FA-4CE5-B641-9BED22DC556A. Symbol: ES.20190600.CME_Eq | 2019-03-19 00:44:32 CTS order update (Rejected). Info: Account Disabled. Internal Order ID: 9864. Service Order ID: 4F14F855-D36F-4382-8DAB-0BD85C13B4B4. Symbol: ES.20190600.CME_Eq | 2019-03-19 00:44:35 CTS order update (Rejected). Info: Account Disabled. Internal Order ID: 9865. Service Order ID: CD046BF1-1903-4293-A4A4-A4F79F831418. Symbol: ES.20190600.CME_Eq | 2019-03-19 00:44:35 CTS order update (Rejected). Info: Account Disabled. Internal Order ID: 9866. Service Order ID: 29607C66-0E7D-4339-82F6-DF0F5E50EBE2. Symbol: ES.20190600.CME_Eq | 2019-03-19 00:44:36 CTS order update (Rejected). Info: Account Disabled. Internal Order ID: 9867. Service Order ID: 6ACEDB4F-BC0C-4523-BB21-06FC4042196E. Symbol: ES.20190600.CME_Eq | 2019-03-19 00:44:36 CTS order update (Rejected). Info: Account Disabled. Internal Order ID: 9868. Service Order ID: 3D0658D2-C39A-481F-BED8-18309A4541E1. Symbol: ES.20190600.CME_Eq | 2019-03-19 00:44:36 CTS order update (Rejected). Info: Account Disabled. Internal Order ID: 9869. Service Order ID: 5CE91564-0820-4327-912E-27F5F680E74A. Symbol: ES.20190600.CME_Eq | 2019-03-19 00:44:37 CTS order update (Rejected). Info: Account Disabled. Internal Order ID: 9870. Service Order ID: 10393F7E-BA9C-47EF-A82C-6ECF77D796C8. Symbol: ES.20190600.CME_Eq | 2019-03-19 00:44:37 CTS order update (Rejected). Info: Account Disabled. Internal Order ID: 9871. Service Order ID: 6239FEBA-7227-4E4A-B9AC-80D3A57E5434. Symbol: ES.20190600.CME_Eq | 2019-03-19 00:44:38 CTS order update (Rejected). Info: Account Disabled. Internal Order ID: 9872. Service Order ID: 85071A5B-3A2B-4731-A9E7-FA59133013AA. Symbol: ES.20190600.CME_Eq | 2019-03-19 00:44:38 CTS order update (Rejected). Info: Account Disabled. Internal Order ID: 9873. Service Order ID: 7672B5EC-86E9-4334-BD0F-DEC3700E90A0. Symbol: ES.20190600.CME_Eq | 2019-03-19 00:44:38 CTS order update (Rejected). Info: Account Disabled. Internal Order ID: 9874. Service Order ID: 6E6189E7-81A7-4294-A4BC-F5241EE947FD. Symbol: ES.20190600.CME_Eq | 2019-03-19 00:47:27 CTS order update (Rejected). Info: Account Disabled. Internal Order ID: 9875. Service Order ID: A78C1F9D-53BB-4727-911C-0B436ADAA947. Symbol: ES.20190600.CME_Eq | 2019-03-19 00:47:28 CTS order update (Rejected). Info: Account Disabled. Internal Order ID: 9876. Service Order ID: B26F7FCB-70B7-4FF4-A5B5-2D8F4024743B. Symbol: ES.20190600.CME_Eq | 2019-03-19 00:47:29 CTS order update (Rejected). Info: Account Disabled. Internal Order ID: 9877. Service Order ID: F0247F44-2BA7-4ADB-AC2F-F736093273BC. Symbol: ES.20190600.CME_Eq | 2019-03-19 00:47:29 Flagging to reload Trades list in charts | Symbol: (unset) | TradeAccount: (unset) | 2019-03-19 00:47:34 Flagging to reload Trades list in charts | Symbol: (unset) | TradeAccount: (unset) | 2019-03-19 00:55:52 CTS order update (Rejected). Info: Account Disabled. Internal Order ID: 9878. Service Order ID: BFE93BA8-E9C2-4DFC-B5B0-E6F0364595B8. Symbol: ES.20190600.CME_Eq | 2019-03-19 00:55:54 CTS order update (Rejected). Info: Account Disabled. Internal Order ID: 9879. Service Order ID: 02C8EE3D-07B4-4790-A9F2-B7AD18EB1190. Symbol: ES.20190600.CME_Eq | 2019-03-19 00:55:55 CTS order update (Rejected). Info: Account Disabled. Internal Order ID: 9880. Service Order ID: 5A577D0B-FE23-4247-BE04-D030B1D835A3. Symbol: ES.20190600.CME_Eq | 2019-03-19 00:55:55 CTS order update (Rejected). Info: Account Disabled. Internal Order ID: 9881. Service Order ID: 30081F16-314D-4A4C-82E7-F49C579735F6. Symbol: ES.20190600.CME_Eq | 2019-03-19 00:55:56 CTS order update (Rejected). Info: Account Disabled. Internal Order ID: 9882. Service Order ID: 4D021A1B-9F6E-4197-A387-65CC684046F8. Symbol: ES.20190600.CME_Eq | 2019-03-19 00:55:56 CTS order update (Rejected). Info: Account Disabled. Internal Order ID: 9883. Service Order ID: 97A35731-8D77-425A-8682-F795A4338C39. Symbol: ES.20190600.CME_Eq | 2019-03-19 00:55:57 CTS order update (Rejected). Info: Account Disabled. Internal Order ID: 9884. Service Order ID: 1352320F-0D2E-4180-9509-4371F76AD3DA. Symbol: ES.20190600.CME_Eq | 2019-03-19 00:55:57 CTS order update (Rejected). Info: Account Disabled. Internal Order ID: 9885. Service Order ID: 1748D573-1259-44CD-A3E3-8EDFB48F4205. Symbol: ES.20190600.CME_Eq | 2019-03-19 00:55:57 CTS order update (Rejected). Info: Account Disabled. Internal Order ID: 9886. Service Order ID: 733F2D64-34AA-408F-9250-53DB899DF072. Symbol: ES.20190600.CME_Eq | 2019-03-19 00:55:58 CTS order update (Rejected). Info: Account Disabled. Internal Order ID: 9887. Service Order ID: EC42887B-139E-47C0-9774-E46B96F44963. Symbol: ES.20190600.CME_Eq | 2019-03-19 00:55:59 CTS order update (Rejected). Info: Account Disabled. Internal Order ID: 9888. Service Order ID: FC245F37-31B5-40AF-954E-DD1C9383672A. Symbol: ES.20190600.CME_Eq | 2019-03-19 00:56:00 CTS order update (Rejected). Info: Account Disabled. Internal Order ID: 9889. Service Order ID: 9366B9CA-B3A8-4AA9-8FC6-D095939C69AB. Symbol: ES.20190600.CME_Eq | 2019-03-19 00:56:00 CTS order update (Rejected). Info: Account Disabled. Internal Order ID: 9890. Service Order ID: C49F9F40-0CA5-472D-8583-1315694577A6. Symbol: ES.20190600.CME_Eq | 2019-03-19 00:56:01 CTS order update (Rejected). Info: Account Disabled. Internal Order ID: 9891. Service Order ID: F77AFF61-4721-417C-8649-490C1C0466B1. Symbol: ES.20190600.CME_Eq | 2019-03-19 01:02:32 CTS order update (Rejected). Info: Account Disabled. Internal Order ID: 9892. Service Order ID: D1607A66-BCF4-45B0-971C-23F8A5C2B371. Symbol: ES.20190600.CME_Eq | 2019-03-19 01:02:33 CTS order update (Rejected). Info: Account Disabled. Internal Order ID: 9893. Service Order ID: 8DB84288-5CD8-4504-9B65-0498464FCB2B. Symbol: ES.20190600.CME_Eq | 2019-03-19 01:02:33 CTS order update (Rejected). Info: Account Disabled. Internal Order ID: 9894. Service Order ID: 025D3E6E-B4BF-4433-ACE4-7F6A80D43269. Symbol: ES.20190600.CME_Eq | 2019-03-19 01:02:33 CTS order update (Rejected). Info: Account Disabled. Internal Order ID: 9895. Service Order ID: 57CE007F-3450-4961-8323-3B5491DC8E45. Symbol: ES.20190600.CME_Eq | 2019-03-19 01:02:34 CTS order update (Rejected). Info: Account Disabled. Internal Order ID: 9896. Service Order ID: 8297B738-7E4D-4A5A-88EA-A64762DA9D7E. Symbol: ES.20190600.CME_Eq | 2019-03-19 01:02:34 CTS order update (Rejected). Info: Account Disabled. Internal Order ID: 9897. Service Order ID: 3E06E961-009F-4EF2-B218-294D36A9AC7D. Symbol: ES.20190600.CME_Eq | 2019-03-19 01:02:35 CTS order update (Rejected). Info: Account Disabled. Internal Order ID: 9898. Service Order ID: A78306A8-841C-4422-812D-82906370CC3B. Symbol: ES.20190600.CME_Eq | 2019-03-19 01:02:35 CTS order update (Rejected). Info: Account Disabled. Internal Order ID: 9899. Service Order ID: 4EE0BB49-DFA6-427B-AEA0-3F3E5D9C5500. Symbol: ES.20190600.CME_Eq | 2019-03-19 01:02:35 CTS order update (Rejected). Info: Account Disabled. Internal Order ID: 9900. Service Order ID: A94348EE-E21A-4597-9409-CE2B11E40C54. Symbol: ES.20190600.CME_Eq | 2019-03-19 01:05:19 CTS order update (Rejected). Info: Account Disabled. Internal Order ID: 9901. Service Order ID: 457CE379-406E-4943-8DE5-7A458291785F. Symbol: ES.20190600.CME_Eq | 2019-03-19 01:05:20 CTS order update (Rejected). Info: Account Disabled. Internal Order ID: 9902. Service Order ID: F6DA8DDF-0110-4533-A7D7-ED5B8BA2D7A3. Symbol: ES.20190600.CME_Eq | 2019-03-19 01:05:21 CTS order update (Rejected). Info: Account Disabled. Internal Order ID: 9903. Service Order ID: A5DC2002-8698-41BE-B808-4DC3070AFF5D. Symbol: ES.20190600.CME_Eq | 2019-03-19 01:05:21 CTS order update (Rejected). Info: Account Disabled. Internal Order ID: 9904. Service Order ID: E385EB06-3F0E-426C-A4A7-F6F076394420. Symbol: ES.20190600.CME_Eq | 2019-03-19 01:05:21 CTS order update (Rejected). Info: Account Disabled. Internal Order ID: 9905. Service Order ID: F553F20B-DE7B-49C1-B68E-75E8E7551C1B. Symbol: ES.20190600.CME_Eq | 2019-03-19 01:05:22 CTS order update (Rejected). Info: Account Disabled. Internal Order ID: 9906. Service Order ID: 3DE12B8E-A2D1-4B37-97E1-FE3D81476D68. Symbol: ES.20190600.CME_Eq | 2019-03-19 01:05:22 CTS order update (Rejected). Info: Account Disabled. Internal Order ID: 9907. Service Order ID: B4DC3B06-B6D7-4F6A-8036-215A1B63F1BE. Symbol: ES.20190600.CME_Eq | 2019-03-19 01:05:23 CTS order update (Rejected). Info: Account Disabled. Internal Order ID: 9908. Service Order ID: 97AA97EF-CDE9-4189-8BB1-50BC596FBD4C. Symbol: ES.20190600.CME_Eq | 2019-03-19 01:05:23 CTS order update (Rejected). Info: Account Disabled. Internal Order ID: 9909. Service Order ID: 7F1B756F-CD9E-40DC-B9DA-FE28498CC858. Symbol: ES.20190600.CME_Eq | 2019-03-19 01:11:55 CTS order update (Rejected). Info: Account Disabled. Internal Order ID: 9910. Service Order ID: AD6714BF-AE5D-45F9-ACBA-0A20CF618BBB. Symbol: ES.20190600.CME_Eq | 2019-03-19 01:11:56 CTS order update (Rejected). Info: Account Disabled. Internal Order ID: 9911. Service Order ID: ABF83FE1-8F8E-4054-9773-91B6B21CED38. Symbol: ES.20190600.CME_Eq | 2019-03-19 01:11:56 CTS order update (Rejected). Info: Account Disabled. Internal Order ID: 9912. Service Order ID: E179DF42-16D6-45CE-AFCB-D50EB2CD1F09. Symbol: ES.20190600.CME_Eq | 2019-03-19 01:11:56 CTS order update (Rejected). Info: Account Disabled. Internal Order ID: 9913. Service Order ID: 999655CC-031F-4406-B0A6-335B6911208C. Symbol: ES.20190600.CME_Eq | 2019-03-19 01:11:57 CTS order update (Rejected). Info: Account Disabled. Internal Order ID: 9914. Service Order ID: D16E9E05-7BD5-415A-A29C-381BDD69978D. Symbol: ES.20190600.CME_Eq | 2019-03-19 01:11:57 CTS order update (Rejected). Info: Account Disabled. Internal Order ID: 9915. Service Order ID: 12E7E0E2-34D1-4EF8-AAA0-D87897CAE575. Symbol: ES.20190600.CME_Eq | 2019-03-19 01:13:14 CTS order update (Rejected). Info: Account Disabled. Internal Order ID: 9916. Service Order ID: 8E94D3C8-9C4C-4CF3-A5E4-26EAA4B7994A. Symbol: ES.20190600.CME_Eq | 2019-03-19 01:13:15 CTS order update (Rejected). Info: Account Disabled. Internal Order ID: 9917. Service Order ID: 1D1F893A-2C52-4A16-9A32-CDA0D3210657. Symbol: ES.20190600.CME_Eq | 2019-03-19 01:13:15 CTS order update (Rejected). Info: Account Disabled. Internal Order ID: 9918. Service Order ID: 2CE4E1AC-39F6-4451-93A1-5DB65E893308. Symbol: ES.20190600.CME_Eq | 2019-03-19 01:13:15 CTS order update (Rejected). Info: Account Disabled. Internal Order ID: 9919. Service Order ID: 662AAAF7-B002-4093-997B-EB0F8100FF39. Symbol: ES.20190600.CME_Eq | 2019-03-19 01:13:16 CTS order update (Rejected). Info: Account Disabled. Internal Order ID: 9920. Service Order ID: A75A31F9-56B8-4889-B76E-CB58EDB8D728. Symbol: ES.20190600.CME_Eq | 2019-03-19 01:13:16 CTS order update (Rejected). Info: Account Disabled. Internal Order ID: 9921. Service Order ID: E532A545-8AE3-4341-816E-14D9A289018C. Symbol: ES.20190600.CME_Eq | 2019-03-19 01:13:17 CTS order update (Rejected). Info: Account Disabled. Internal Order ID: 9922. Service Order ID: A57CDA61-496B-4DC6-97B2-54A566526EA7. Symbol: ES.20190600.CME_Eq | 2019-03-19 01:13:17 CTS order update (Rejected). Info: Account Disabled. Internal Order ID: 9923. Service Order ID: 702EB72C-3C89-4702-9042-8F957E49E466. Symbol: ES.20190600.CME_Eq | 2019-03-19 01:13:18 CTS order update (Rejected). Info: Account Disabled. Internal Order ID: 9924. Service Order ID: 259FB6F7-E2AD-4980-A07A-724186AFEB0F. Symbol: ES.20190600.CME_Eq | 2019-03-19 01:13:19 CTS order update (Rejected). Info: Account Disabled. Internal Order ID: 9925. Service Order ID: 24295A12-E91C-4F5A-8E1D-4B05EB687851. Symbol: ES.20190600.CME_Eq | 2019-03-19 01:13:19 CTS order update (Rejected). Info: Account Disabled. Internal Order ID: 9926. Service Order ID: 24630368-56A6-42E7-A1DA-FA55D055A42E. Symbol: ES.20190600.CME_Eq | 2019-03-19 01:13:19 CTS order update (Rejected). Info: Account Disabled. Internal Order ID: 9927. Service Order ID: 2ED593E4-2199-4BB3-9AAC-60F0A3628419. Symbol: ES.20190600.CME_Eq | 2019-03-19 01:13:20 CTS order update (Rejected). Info: Account Disabled. Internal Order ID: 9928. Service Order ID: 6E99C287-5BB6-4EF2-B317-947783E8A723. Symbol: ES.20190600.CME_Eq | 2019-03-19 01:13:20 CTS order update (Rejected). Info: Account Disabled. Internal Order ID: 9929. Service Order ID: 2D6B01F0-B6C4-4F14-8A98-1A6F29ADFBAC. Symbol: ES.20190600.CME_Eq | 2019-03-19 01:14:51 CTS order update (Rejected). Info: Account Disabled. Internal Order ID: 9930. Service Order ID: E2AFAE23-0EB7-404B-BFDB-15722749654F. Symbol: ES.20190600.CME_Eq | 2019-03-19 01:14:53 CTS order update (Rejected). Info: Account Disabled. Internal Order ID: 9931. Service Order ID: 62A8F1C4-1D75-45A7-8C7D-D183D054876B. Symbol: ES.20190600.CME_Eq | 2019-03-19 01:14:53 CTS order update (Rejected). Info: Account Disabled. Internal Order ID: 9932. Service Order ID: 93468E62-10E9-4CF9-ABF0-91AC5DAE3469. Symbol: ES.20190600.CME_Eq | 2019-03-19 01:14:54 CTS order update (Rejected). Info: Account Disabled. Internal Order ID: 9933. Service Order ID: EF5F4E22-FC66-4633-85DC-7D373D6BDCA3. Symbol: ES.20190600.CME_Eq | 2019-03-19 01:15:02 |
| [2019-03-19 21:04:07] |
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We apologize for the delay. This is the message from the CTS system: Info: Account Disabled.
Contact Top Step Trader and make sure the trading account is enabled. They will control that. And also we did hear from Top Step Trader about you relating to a problem connecting to Rithmic with Sierra Chart. Do you still need help with that? Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2019-03-20 02:48:45] |
| Grateful55 - Posts: 32 |
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I’m sorry I just got the message I have been able to get my CQG to work it was AMP who had me on hold I was also able to get CTS to work but having problems with my charts loading I/we tried Rithmic with no luck but I am willing to do whatever you feel is best for everyone just let me know Thanks |
| [2019-03-20 13:50:28] |
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Make sure your current telephone number is set here: https://www.sierrachart.com/UserControlPanel.php?page=ManageAccountInfo When that is done let us know and we will call and use remote assistance to look into this. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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