Support Board
Date/Time: Sun, 24 Nov 2024 17:49:40 +0000
New Futures Real -Time Data Feed - Update of historical data
View Count: 1805
| [2013-11-14 15:49:45] |
| katek - Posts: 28 |
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Historical chart is not loading and I get the message "download failed" when using the new futures data feed. Software version: 1046 | 2013-11-14 08:58:39 Usage end date: 2013-12-30 | 2013-11-14 08:58:39 Enabled for: Sierra Chart Historical Data Service. | 2013-11-14 08:58:39 Enabled for: Sierra Chart Real-Time Futures Data Service for Trading Services. | 2013-11-14 08:58:39 Active service: Interactive Brokers | 2013-11-14 08:58:39 Time Zone: -05:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2013-11-14 08:58:39 2013-11-14 08:58:39 Local computer clock time | 2013-11-14 08:58:39 2013-11-14 13:58:39 GMT time | 2013-11-14 08:58:39 2013-11-14 08:58:39 Time zone adjusted time | 2013-11-14 08:58:39 Time difference to server time: 2 seconds. | 2013-11-14 08:58:39 Program path: C:\SierraChart-test\ | 2013-11-14 08:58:39 Data Files path: C:\SierraChart-test\Data\ | 2013-11-14 08:58:39 OS Version Number: 6.2 | 2013-11-14 08:58:39 HD Request # 14 - Downloading Historical Daily chart data for CL-201312-NYMEX. Starting date: 2013-11-11. Service: ib | 2013-11-14 10:48:24 HD Request # 14 - Using user account. | 2013-11-14 10:48:24 HD Request # 14 - Requesting historical Daily data for CL-201312-NYMEX starting at 2013-11-10 | 2013-11-14 10:48:24 HTTP Request 4 Inflate Error: There's an error in the data. Zlib message: incorrect data check | 2013-11-14 10:48:24 HD Request # 14 - Error received when downloading from the SC Historical Data service: Error executing query: Invalid symbol_ | 2013-11-14 10:48:24 HD Request # 14 - Error downloading historical Daily data for CL-201312-NYMEX. The symbol is unknown to the server. | 2013-11-14 10:48:24 HD Request # 14 - Received 0 records and wrote 0 records for CL-201312-NYMEX | 2013-11-14 10:48:24 HD Request # 14 - Daily download COMPLETE for CL-201312-NYMEX | 2013-11-14 10:48:24 Date Time Of Last Edit: 2013-11-15 13:28:10
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| [2013-11-14 18:31:06] |
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We need to do some additional testing. The routing of the historical Daily data requests is not as we expect. However, you can solve this by reopening the Historical Daily charts in order to get the proper symbols set in the chart. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2013-11-14 19:32:13] |
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It is also important that you have up-to-date symbol settings. Refer to the steps here for instructions: http://www.sierrachart.com/index.php?l=doc/doc_GlobalSymbolSettings.php#UpdateSettings Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2013-11-14 20:30:42] |
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We have completed our testing. If you reopen the Historical Daily charts, the symbols will be properly set and you will be getting historical data.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2013-11-15 09:24:08] |
| chd850 - Posts: 3 |
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Hi, I am having the same issue. I am using SC Version: 1046. I have done my symbol reset and reopen all my chartbooks, but still can't get the correct historical data. The gaps are still there since 20131108. Whenever I press "Delete all data and download", it says "download failed". This is very frustrating and can you please advise what to do?? Thanks, |
| [2013-11-15 09:30:00] |
| chd850 - Posts: 3 |
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Attached is my log: HD Request # 34 - Requesting historical Daily data for ES-201312-GLOBEX starting at 1963-11-14 | 2013-11-15 04:27:06 HTTP Request 11 Inflate Error: There's an error in the data. Zlib message: incorrect data check | 2013-11-15 04:27:07 HD Request # 34 - Error received when downloading from the SC Historical Data service: Error executing query: Invalid symbol_ | 2013-11-15 04:27:07 HD Request # 34 - Error downloading historical Daily data for ES-201312-GLOBEX. The symbol is unknown to the server. | 2013-11-15 04:27:07 HD Request # 34 - Received 0 records and wrote 0 records for ES-201312-GLOBEX | 2013-11-15 04:27:07 HD Request # 34 - Daily download COMPLETE for ES-201312-GLOBEX | 2013-11-15 04:27:07 |
| [2013-11-15 09:46:36] |
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What you need to do, is go to each Historical Daily chart that you have open and select Chart >> Chart Settings. Beside the Symbol box, press the Find button and reselect the symbol from the lists. This will properly set the correct symbol into the chart. The symbol for our own data feed is different from the Interactive Brokers symbol and this is the source of the problem. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2013-11-15 11:13:02] |
| chd850 - Posts: 3 |
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Yes, it works. Thank you very much for the prompt help. |
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