Support Board
Date/Time: Fri, 24 Jan 2025 20:46:36 +0000
CME, Globex only (For users without a trading account)
View Count: 1521
| [2019-01-27 02:19:03] |
| User830978 - Posts: 7 |
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good day, can I use the numbers bars function if I have not created and funded at a broker's site? I can choose CME, Globex only (For users without a trading account). It will work?
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| [2019-01-27 04:28:19] |
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Yes.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2019-01-27 07:12:49] |
| User830978 - Posts: 7 |
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Thanks for feedback. I've set everything up (I think right) but the chart is black. app is say it bug: Numbers Bars | Current service pack does not support this function. Select 'Help' Account Control Panel 'to change your package. | 2019-01-27 07:06:47 * advise? Thank you very much. Reading Internal Order ID file. | 2019-01-27 07:05:35 Reading Trade Orders file. | 2019-01-27 07:05:35 Reading Trade Positions file. | 2019-01-27 07:05:35 Account Balance file. | 2019-01-27 07:05:35 Listening on UDP port 22904. | 2019-01-27 07:05:35 Software version: 1865 64-bit | 2019-01-27 07:05:35 Usage end date: 2019-02-27 | 2019-01-27 07:05:35 Enabled for: Advanced Features. | 2019-01-27 07:05:35 Enabled for: Sierra Chart Historical Data Service. | 2019-01-27 07:05:35 Enabled for: Sierra Chart Real-Time Exchange Data Feed. | 2019-01-27 07:05:35 Enabled for: INDEXES_DATA_BARCHART | 2019-01-27 07:05:35 Enabled for: CME, Globex only (For users without a trading account) | 2019-01-27 07:05:35 Received 1 data feed usernames. | 2019-01-27 07:05:35 Allow Support for Sierra Chart Data Feeds is enabled. | 2019-01-27 07:05:35 Current selected Data/Trading service: SC Data - All Services | 2019-01-27 07:05:35 Chart Update Interval: 500 | 2019-01-27 07:05:35 Intraday Data Storage Time Unit: 0 | 2019-01-27 07:05:35 Time Zone: +00:00:00 (UTC+00) | 2019-01-27 07:05:35 2019-01-27 08:05:34 Local computer time | 2019-01-27 07:05:35 2019-01-27 07:05:34 Local computer time in UTC | 2019-01-27 07:05:35 2019-01-27 07:05:34 Local computer time in SC Time Zone | 2019-01-27 07:05:35 2019-01-27 07:05:34 Server time in UTC | 2019-01-27 07:05:35 Local computer UTC time and Server UTC time difference: 0 seconds. | 2019-01-27 07:05:35 Program path: C:\SierraChart\ | 2019-01-27 07:05:35 Data Files path: C:\SierraChart\Data\ | 2019-01-27 07:05:35 OS Version Number: 6.3 | 2019-01-27 07:05:35 Locale Setting: C | 2019-01-27 07:05:35 DLLs: UserContributedStudies.dll, UserContributedStudies_64.dll | 2019-01-27 07:05:35 Checking for new symbol settings. Requested symbol settings MD5 for service code scdataallservices. Request ID: 1. | 2019-01-27 07:05:35 HTTPS www.sierrachart.com:443 (4) | Creating socket. Using TLS 1.2. | 2019-01-27 07:05:35 HTTPS www.sierrachart.com:443 (4) | Connecting to IP: 46.4.97.203. | 2019-01-27 07:05:35 HTTPS login.sierrachart.com:443 (1) | Shutdown started. Waiting for graceful close. | 2019-01-27 07:05:35 HTTPS login.sierrachart.com:443 (1) | Socket gracefully closed by remote side. | 2019-01-27 07:05:35 HTTPS login.sierrachart.com:443 (1) | Closed. | 2019-01-27 07:05:35 Received 5 login tokens. | 2019-01-27 07:05:35 HTTPS www.sierrachart.com:443 (2) | Shutdown started. Waiting for graceful close. | 2019-01-27 07:05:35 HTTPS www.sierrachart.com:443 (2) | Socket gracefully closed by remote side. | 2019-01-27 07:05:35 HTTPS www.sierrachart.com:443 (2) | Closed. | 2019-01-27 07:05:35 HTTPS www.sierrachart.com:443 (1) | Creating socket. Using TLS 1.2. | 2019-01-27 07:05:37 HTTPS www.sierrachart.com:443 (1) | Connecting to IP: 46.4.97.203. | 2019-01-27 07:05:37 HTTPS www.sierrachart.com:443 (1) | Shutdown started. Waiting for graceful close. | 2019-01-27 07:05:37 HTTPS www.sierrachart.com:443 (1) | Socket gracefully closed by remote side. | 2019-01-27 07:05:37 HTTPS www.sierrachart.com:443 (1) | Closed. | 2019-01-27 07:05:37 Symbol settings MD5 received. Request ID: 1. | 2019-01-27 07:05:38 Symbol settings are up-to-date for scdataallservices. | 2019-01-27 07:05:38 HTTPS www.sierrachart.com:443 (4) | Shutdown started. Waiting for graceful close. | 2019-01-27 07:05:38 HTTPS www.sierrachart.com:443 (4) | Socket gracefully closed by remote side. | 2019-01-27 07:05:38 HTTPS www.sierrachart.com:443 (4) | Closed. | 2019-01-27 07:05:38 SC Data - All Services | Connected to data server. | 2019-01-27 07:05:40 Notice: Not connected to Live trading account to receive CME real-time futures data at lower cost exchange fee. | 2019-01-27 07:05:40 NQH19 1 Min #1 | Reloading chart. | 2019-01-27 07:06:01 Mapping NQH19 to NQH19. Service code: cme | 2019-01-27 07:06:01 SC Data - All Services | Starting real-time market data updates for: NQH19 (NQH19). ID: 1 Service code: cme | 2019-01-27 07:06:01 SC Data - All Services | Using username 0 | 2019-01-27 07:06:01 SC Data - All Services | Connecting to the server ds1.sierracharts.com. Port 10048 | 2019-01-27 07:06:01 DTC Client socket (1) | Creating socket. | 2019-01-27 07:06:01 DTC Client socket (1) | Connecting to IP: 8.18.161.135. | 2019-01-27 07:06:01 SC Data - All Services | Requesting security definition data for: NQH19 (NQH19). ID: 1 | 2019-01-27 07:06:01 Intraday data recording state for symbol NQH19 is set to download 'Pending'. | 2019-01-27 07:06:01 Delaying start of download for NQH19 | 2019-01-27 07:06:01 SC Data - All Services | Connected to server. | 2019-01-27 07:06:01 SC Data - All Services | Starting socket receive thread. | 2019-01-27 07:06:01 SC Data - All Services | Sending encoding request to server: Binary VLS | 2019-01-27 07:06:01 SC Data - All Services | Setting DTC encoding to Binary VLS | 2019-01-27 07:06:01 SC Data - All Services | Sending logon request message. | 2019-01-27 07:06:01 SC Data - All Services | Received logon response. | 2019-01-27 07:06:02 SC Data - All Services | Server Name: SC Realtime Server. | 2019-01-27 07:06:02 SC Data - All Services | Server protocol version: 8. Client protocol version: 8 | 2019-01-27 07:06:02 SC Data - All Services | Successfully connected. | 2019-01-27 07:06:02 SC Data - All Services | Trading is not supported. | 2019-01-27 07:06:02 SC Data - All Services | Restarting real-time data updates for symbol: NQH19 -> NQH19 | 2019-01-27 07:06:02 SC Data - All Services | Received security definition for symbol NQH19 | 2019-01-27 07:06:02 HD Request # 2 | Downloading Intraday chart data for NQH19 to the file NQH19.scid. Service: cme | 2019-01-27 07:06:07 HD Request # 2 | Download start date-time: 2019-01-25 21:59:59.000 | 2019-01-27 07:06:07 HD Request # 2 | Using server: ds7.sierracharts.com port 10150 | 2019-01-27 07:06:07 Socket (2) | Creating socket. | 2019-01-27 07:06:07 Socket (2) | Connecting to IP: 8.18.161.133. | 2019-01-27 07:06:07 HD Request # 2 | Setting DTC encoding to Binary VLS | 2019-01-27 07:06:07 HD Request # 2 | Sending historical data logon request message. | 2019-01-27 07:06:07 HD Request # 2 | Requesting Intraday data. Start date-time: 2019-01-25 21:59:59. Record interval: 0. Symbol: NQH19 | 2019-01-27 07:06:07 HD Request # 2 | Decompressing data. | 2019-01-27 07:06:07 HD Request # 2 | Receiving Intraday data for NQH19 starting at 2019-01-25 21:59:59 | 2019-01-27 07:06:07 Socket (2) | Shutdown started. Waiting for graceful close. | 2019-01-27 07:06:07 Historical data download thread signaled to stop. | 2019-01-27 07:06:07 HD Request # 2 | Received 1 record from 2019-01-25 21:59:59 to 2019-01-25 21:59:59 (0.0 seconds) and wrote 0 records for NQH19 | 2019-01-27 07:06:07 HD Request # 2 | Completion time: 1s | 2019-01-27 07:06:07 HD Request # 2 | Intraday data download complete for NQH19. Unique request ID: 1 | 2019-01-27 07:06:07 Removed historical data download ID 1 | 2019-01-27 07:06:07 Real-time Intraday chart data file updates started for NQH19 | 2019-01-27 07:06:07 Intraday chart data file opened for NQH19 | 2019-01-27 07:06:07 Socket (2) | Socket gracefully closed by remote side. | 2019-01-27 07:06:08 Socket (2) | Closed. | 2019-01-27 07:06:08 Numbers Bars | Current service package does not support this function. Select 'Help >> Account Control Panel' to change your package. | 2019-01-27 07:06:46 * Numbers Bars | To restore the chart, remove this study. | 2019-01-27 07:06:46 * NQH19 1 Min #1 | Reloading chart. | 2019-01-27 07:06:47 Numbers Bars | Current service package does not support this function. Select 'Help >> Account Control Panel' to change your package. | 2019-01-27 07:06:47 * Numbers Bars | To restore the chart, remove this study. | 2019-01-27 07:06:47 * Numbers Bars | Current service package does not support this function. Select 'Help >> Account Control Panel' to change your package. | 2019-01-27 07:06:48 * Numbers Bars | To restore the chart, remove this study. | 2019-01-27 07:06:48 * |
| [2019-01-27 19:42:59] |
| Merlin - Posts: 83 |
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You need a bigger package. :-) It looks you're currently subscribed with Sierra's level 3 "Standard" package. Numbers bars and a few other advanced features require the level 5 "Advanced" package. This is explained here: Description of Service Packages and Pricing |
| [2019-01-27 20:06:37] |
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You need Sierra Chart service package 5 to use Numbers Bars. ---- To change your Sierra Chart Service Package, select "Help >> Account Control Panel" on the Sierra Chart program menu. On the displayed webpage, click on the "Set Service Package for Renewal" link. Or go to this page: https://www.sierrachart.com/UserControlPanel.php?page=ServicesActivation You will need to login if you are not currently logged in. In the "Available Services >> Choose Usage Time Service Package" frame, select the Service Package that you want to set your account to. Press the "Set" button. The remaining service usage time on your account will be adjusted based upon the cost of the package you are changing to. If the new package is a higher-priced package, then the usage time will be reduced due to the higher price. There is no charge for changing your Sierra Chart service package. Only your Sierra Chart account usage time ending date is adjusted. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2019-01-27 21:11:24] |
| User830978 - Posts: 7 |
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thx a lot!!!! :)
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