Support Board
Date/Time: Fri, 24 Jan 2025 21:18:13 +0000
Data download failed
View Count: 1588
| [2019-01-24 15:31:21] |
| User280860 - Posts: 3 |
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When I open SC new chartbook and then then FS go to e-mini s&p march contract intraday chart and a yellow box appears that says downloading data then it turns red and says download failed and I do not no how to sort this
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| [2019-01-24 19:43:48] |
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First, you are not logged into Sierra Chart with the account that you have logged into this support board with. First do that: Sierra Chart - Software Login Instructions: Login with a Different Sierra Chart Account Name And then follow the instructions here: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Fully re-download the data in the chart by going to the chart and selecting "Edit >>Delete All Data and Download". After about a minute provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2019-01-24 19:44:08
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| [2019-01-25 08:27:49] |
| User339881 - Posts: 1 |
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Software version: 1865 64-bit | 2019-01-25 08:22:33 Usage end date: 2019-02-06 | 2019-01-25 08:22:33 Enabled for: Advanced Features. | 2019-01-25 08:22:33 Enabled for: Advanced Features 2. | 2019-01-25 08:22:33 Enabled for: Sierra Chart Historical Data Service. | 2019-01-25 08:22:33 Allow Support for Sierra Chart Data Feeds is enabled. | 2019-01-25 08:22:33 Current selected Data/Trading service: SC Data - All Services | 2019-01-25 08:22:33 Chart Update Interval: 500 | 2019-01-25 08:22:33 Intraday Data Storage Time Unit: 0 | 2019-01-25 08:22:33 Time Zone: +00:00:00 (GMT+00BST+01,M3.5.0/01:00,M10.5.0/02:00) | 2019-01-25 08:22:33 2019-01-25 08:22:32 Local computer time | 2019-01-25 08:22:33 2019-01-25 08:22:32 Local computer time in UTC | 2019-01-25 08:22:33 2019-01-25 08:22:32 Local computer time in SC Time Zone | 2019-01-25 08:22:33 2019-01-25 08:18:27 Server time in UTC | 2019-01-25 08:22:33 Local computer UTC time and Server UTC time difference: 0 seconds. | 2019-01-25 08:22:33 Program path: C:\SierraChart\ | 2019-01-25 08:22:33 Data Files path: C:\SierraChart\Data\ | 2019-01-25 08:22:33 OS Version Number: 10.0 | 2019-01-25 08:22:33 Locale Setting: C | 2019-01-25 08:22:33 DLLs: UserContributedStudies.dll, UserContributedStudies_64.dll | 2019-01-25 08:22:33 ESH19 #2 | Reloading chart. | 2019-01-25 08:24:57 Requesting market depth updates for: ESH19 if supported. | 2019-01-25 08:24:58 Unsubscribed from market depth data for ESH19 | 2019-01-25 08:25:08 Intraday data recording state for symbol ESH19 is set to download 'Pending'. | 2019-01-25 08:25:49 Reloading all charts with filename: ESH19.scid | 2019-01-25 08:25:49 HD Request # 3 | Downloading Intraday chart data for ESH19 to the file ESH19.scid. Service: scdataallservices | 2019-01-25 08:25:49 HD Request # 3 | Download start date-time: 2018-07-23 09:25:48.000 | 2019-01-25 08:25:49 HD Request # 3 | Error downloading historical Intraday data for ESH19. The symbol or data type is not supported with your account type. | 2019-01-25 08:25:49 HD Request # 3 | Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for ESH19 | 2019-01-25 08:25:49 HD Request # 3 | Completion time: 0s | 2019-01-25 08:25:49 HD Request # 3 | Intraday data download complete for ESH19. Unique request ID: 2 | 2019-01-25 08:25:49 Removed historical data download ID 2 | 2019-01-25 08:25:49 Real-time Intraday chart data file updates started for ESH19 | 2019-01-25 08:25:49 Intraday chart data file opened for ESH19 | 2019-01-25 08:25:49 ESH19 1 Min #1 | Reloading chart. | 2019-01-25 08:25:49 ESH19 1 Min #1 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\ESH19.scid | 2019-01-25 08:25:49 |
| [2019-01-25 17:35:55] |
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This is the problem: HD Request # 3 | Error downloading historical Intraday data for ESH19. The symbol or data type is not supported with your account type. | 2019-01-25 08:25:49
Log into Sierra Chart with your Account Name: EM000686 Instructions: Sierra Chart - Software Login Instructions: Login with a Different Sierra Chart Account Name Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2019-01-25 17:36:08
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