Support Board
Date/Time: Fri, 24 Jan 2025 19:40:28 +0000
Difficulty in getting started
View Count: 674
| [2019-01-23 15:09:18] |
| User280860 - Posts: 3 |
|
Hello I had Sierra chart before and when logged on yesterday my old charts books were there still . When I try and load a chart nothing comes up any way i can delete my old charts and start with a new platform |
| [2019-01-23 19:33:22] |
| |
|
You might be using the wrong symbols or the wrong Data/Trading Service setting. Refer to the Symbols section: Data/Trading Service Connection and Symbol Issues: 1.3. Symbols Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2019-01-23 20:06:54] |
| |
|
One thing we notice is that you are not logged into Sierra Chart using the account that you started this Support board post with. To do this, refer to: Sierra Chart - Software Login Instructions: Login with a Different Sierra Chart Account Name That could be the problem. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2019-01-23 20:07:32
|
To post a message in this thread, you need to log in with your Sierra Chart account: