Support Board
Date/Time: Fri, 24 Jan 2025 17:33:45 +0000
2 Week Free trial payment for data feed
View Count: 743
| [2019-01-17 18:51:42] |
| User658889 - Posts: 11 |
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I see its $5.00 for 2 weeks real data feed to go with my free trial but the min amount to pay on cc is $15.00? How does this work if I don't go past free trial?
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| [2019-01-17 19:10:16] |
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15USD is the minimum payment that can be made.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2019-01-17 20:37:14] |
| User658889 - Posts: 11 |
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Ok did that. Filled out the agreements and activated. Now what? All that was completed about 40-45 minutes ago. I keep refreshing but no real time data. Did I do something wrong?
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| [2019-01-17 21:37:12] |
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No you did not do anything wrong. Just frustrating CME market data rules. Can you tell us what symbols you want real-time data for and we will activate the appropriate exchanges for you. For an understanding of the problem, refer to: https://www.sierrachart.com/index.php?page=doc/SierraChartRealTimeFuturesStockDataFeed.php#UnderstandingAccessingDataFromCME Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2019-01-17 22:13:07] |
| User658889 - Posts: 11 |
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Just ESH19 and NQH19
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| [2019-01-17 22:17:07] |
| User658889 - Posts: 11 |
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I have trading account with Transact and I put that info under Data Settings. That was correct right?
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| [2019-01-17 22:31:04] |
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Yes that is correct but here are the specific instructions: https://www.sierrachart.com/index.php?page=doc/SierraChartRealTimeFuturesStockDataFeed.php#IntegrationWithTradingServices (Integration with Trading Services) Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2019-01-17 22:31:35
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| [2019-01-17 23:15:20] |
| User658889 - Posts: 11 |
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How long does it take to get real data after I do all these things? Evidently something is still wrong and I don't have a clue what it is. Its taking soooo long. |
| [2019-01-18 00:33:44] |
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It is immediate or within three minutes. Must be some other issue. We can tell from the Message Log. Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Reconnect to the data feed: File Menu: Procedure to Reconnect to the Data and Trade Servers After about 30 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2019-01-18 00:34:02
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