Login Page - Create Account

Support Board


Date/Time: Fri, 24 Jan 2025 17:53:18 +0000



Post From: 2 Week Free trial payment for data feed

[2019-01-18 00:33:44]
Sierra Chart Engineering - Posts: 104368
It is immediate or within three minutes. Must be some other issue. We can tell from the Message Log.

Follow the instructions here to clear the Message Log:
Message Log: Clearing the Message Log

Reconnect to the data feed:
File Menu: Procedure to Reconnect to the Data and Trade Servers

After about 30 seconds, provide a copy of the Message Log following these instructions:
https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
Date Time Of Last Edit: 2019-01-18 00:34:02