Support Board
Date/Time: Sun, 24 Nov 2024 17:46:00 +0000
ICE Futures
View Count: 1706
| [2013-11-11 13:34:37] |
| 100 - Posts: 147 |
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Hello! I cannot get any data for kc fut. Even after using delete and download I get an error I have heard in the past that rithmic does not save data. That I cn only recieve the data from my broker... Thursday I was able to recieve the data the only after using the delete and download data option. Today, the delete and download data results in my SierraChart giving me the "encountered an out-of-memory condition when calling..." Is this a broker issue or a sierrachart issue? What can I do to fix the problem? thank you for any help -100 |
| [2013-11-12 02:40:43] |
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We need to see a copy of the Message Log. Please provide it by following these instructions here: https://www.sierrachart.com/index.php?l=PostingInformation.php#log The out of memory condition usually is the result of studies. Therefore, reduce the number of studies on the chart or the number of days of data loaded into the chart: http://www.sierrachart.com/index.php?l=doc/helpdetails30.html Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2013-11-12 14:08:15] |
| 100 - Posts: 147 |
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Software version: 1045 | 2013-11-12 08:57:11 Usage end date: 2013-11-21 | 2013-11-12 08:57:11 Enabled for: Sierra Chart Historical Data Service. | 2013-11-12 08:57:11 Active service: Rithmic 01 | 2013-11-12 08:57:11 Time Zone: -05:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2013-11-12 08:57:11 2013-11-12 08:57:11 Local computer clock time | 2013-11-12 08:57:11 2013-11-12 13:57:11 GMT time | 2013-11-12 08:57:11 2013-11-12 08:57:11 Time zone adjusted time | 2013-11-12 08:57:11 Time difference to server time: 2 seconds. | 2013-11-12 08:57:11 Program path: C:\SierraChart\ | 2013-11-12 08:57:11 Data Files path: C:\SierraChart\Data\ | 2013-11-12 08:57:11 OS Version Number: 6.1 | 2013-11-12 08:57:11 Checking for new symbol settings for rim | 2013-11-12 08:57:11 Rithmic 01 - Port for executable: 30400 | 2013-11-12 08:57:16 Rithmic 01 - Starting server: C:\SierraChart\Rim\GSPBridge.exe | 2013-11-12 08:57:16 Rithmic 01: Connecting to the server 127.0.0.1. Port 30400 | 2013-11-12 08:57:17 The network socket is connected. | 2013-11-12 08:57:17 Rithmic 01: Connected to server. | 2013-11-12 08:57:17 Rithmic 01: Sending logon request message. | 2013-11-12 08:57:17 Rithmic 01 - Starting the connection process to data and trading service. | 2013-11-12 08:57:17 Rithmic 01 - Logging is enabled. Log file: Rithmic.log | 2013-11-12 08:57:17 Rithmic 01 - Connecting to Rithmic Production server. | 2013-11-12 08:57:17 Rithmic 01 - Server Alert: Market Data Connection Opened. Error code: | 2013-11-12 08:57:18 Rithmic 01 - Server Alert: Market Data Connection Login Complete. Error code: ok | 2013-11-12 08:57:18 Rithmic 01 - Server Alert: Trading System Connection Opened. Error code: | 2013-11-12 08:57:19 Rithmic 01 - Server Alert: Trading System Connection Login Complete. Error code: ok | 2013-11-12 08:57:19 Rithmic 01 - Received account information | 2013-11-12 08:57:19 Rithmic 01 - Server Alert: PnL Connection Opened. Error code: | 2013-11-12 08:57:19 Rithmic 01 - Server Alert: PnL Connection Login Complete. Error code: ok | 2013-11-12 08:57:19 Rithmic 01 - Server Alert: Intraday History Connection Opened. Error code: | 2013-11-12 08:57:19 Rithmic 01 - Server Alert: Intraday History Connection Login Complete. Error code: ok | 2013-11-12 08:57:19 Rithmic DTC Server Info - Server Name: Sierra Chart DTC Bridge. Server Version: 1.1. Provider Name: Rithmic DTC. | 2013-11-12 08:57:20 Rithmic DTC - Server protocol version: 3. Client protocol version: 3. There is a protocol match. | 2013-11-12 08:57:20 Rithmic DTC - Successfully connected. | 2013-11-12 08:57:20 Rithmic DTC: Requesting Trade Positions data. | 2013-11-12 08:57:25 Rithmic 01 - Starting real-time market data updates for: NGZ3-NYMEX | 2013-11-12 08:58:18 HD Request # 2 - Downloading Intraday chart data for NGZ3-NYMEX to the file NGZ3-NYMEX.scid. Service: rim | 2013-11-12 08:58:19 HD Request # 2 - Starting date and time in file: 2013-11-12 08:55:30.0 | 2013-11-12 08:58:19 HD Request # 2 - Using server: ds3.sierracharts.com port 10149 | 2013-11-12 08:58:19 Resolved address ds3.sierracharts.com to IP 65.182.172.164 | 2013-11-12 08:58:19 The network socket is connected. | 2013-11-12 08:58:19 HD Request # 2 - Sending historical data logon request message. | 2013-11-12 08:58:19 DTC - Server protocol version: 3. Client protocol version: 3. There is a protocol match. | 2013-11-12 08:58:19 HD Request # 2 - Requesting up to 93 days of Intraday data. | 2013-11-12 08:58:19 HD Request # 2 - Decompressing data. | 2013-11-12 08:58:19 HD Request # 2 - Receiving Intraday data for NGZ3-NYMEX starting at 2013-11-12 08:55:30 | 2013-11-12 08:58:19 HD Request # 2 - Timestamp of first Intraday data file record written: 2013-11-12 08:55:30 | 2013-11-12 08:58:19 The network socket for historical data has been closed. | 2013-11-12 08:58:19 HD Request # 2 - Received 35 records from 2013-11-12 08:55:30 to 2013-11-12 08:58:21 (2.8 minutes) and wrote 35 records for NGZ3-NYMEX | 2013-11-12 08:58:19 HD Request # 2 - Intraday download COMPLETE for NGZ3-NYMEX | 2013-11-12 08:58:19 Real-time intraday chart data file updates started for NGZ3-NYMEX | 2013-11-12 08:58:19 Rithmic 01 - Starting real-time market data updates for: ESZ3-CME | 2013-11-12 08:58:53 HD Request # 3 - Downloading Intraday chart data for ESZ3-CME to the file ESZ3-CME.scid. Service: rim | 2013-11-12 08:58:53 HD Request # 3 - Starting date and time in file: 2013-11-12 08:55:21.0 | 2013-11-12 08:58:53 HD Request # 3 - Using server: ds5.sierracharts.com port 10149 | 2013-11-12 08:58:53 Resolved address ds5.sierracharts.com to IP 204.15.192.106 | 2013-11-12 08:58:53 The network socket is connected. | 2013-11-12 08:58:53 HD Request # 3 - Sending historical data logon request message. | 2013-11-12 08:58:53 Rithmic 01 - Starting real-time market data updates for: NQZ3-CME | 2013-11-12 08:58:53 DTC - Server protocol version: 3. Client protocol version: 3. There is a protocol match. | 2013-11-12 08:58:54 HD Request # 3 - Requesting up to 93 days of Intraday data. | 2013-11-12 08:58:54 HD Request # 3 - Decompressing data. | 2013-11-12 08:58:54 HD Request # 3 - Receiving Intraday data for ESZ3-CME starting at 2013-11-12 08:55:21 | 2013-11-12 08:58:54 HD Request # 3 - Timestamp of first Intraday data file record written: 2013-11-12 08:55:21 | 2013-11-12 08:58:54 The network socket for historical data has been closed. | 2013-11-12 08:58:54 HD Request # 3 - Received 33 records from 2013-11-12 08:55:21 to 2013-11-12 08:58:48 (3.4 minutes) and wrote 33 records for ESZ3-CME | 2013-11-12 08:58:54 HD Request # 3 - Intraday download COMPLETE for ESZ3-CME | 2013-11-12 08:58:54 Real-time intraday chart data file updates started for ESZ3-CME | 2013-11-12 08:58:54 HD Request # 4 - Downloading Intraday chart data for NQZ3-CME to the file NQZ3-CME.scid. Service: rim | 2013-11-12 08:58:54 HD Request # 4 - Starting date and time in file: 2013-11-12 08:55:09.0 | 2013-11-12 08:58:54 HD Request # 4 - Using server: ds4.sierracharts.com port 10149 | 2013-11-12 08:58:54 Resolved address ds4.sierracharts.com to IP 204.11.49.26 | 2013-11-12 08:58:54 The network socket is connected. | 2013-11-12 08:58:54 HD Request # 4 - Sending historical data logon request message. | 2013-11-12 08:58:54 DTC - Server protocol version: 3. Client protocol version: 3. There is a protocol match. | 2013-11-12 08:58:54 HD Request # 4 - Requesting up to 93 days of Intraday data. | 2013-11-12 08:58:54 HD Request # 4 - Decompressing data. | 2013-11-12 08:58:55 HD Request # 4 - Receiving Intraday data for NQZ3-CME starting at 2013-11-12 08:55:09 | 2013-11-12 08:58:55 HD Request # 4 - Timestamp of first Intraday data file record written: 2013-11-12 08:55:09 | 2013-11-12 08:58:55 The network socket for historical data has been closed. | 2013-11-12 08:58:55 HD Request # 4 - Received 35 records from 2013-11-12 08:55:09 to 2013-11-12 08:58:47 (3.6 minutes) and wrote 35 records for NQZ3-CME | 2013-11-12 08:58:55 HD Request # 4 - Intraday download COMPLETE for NQZ3-CME | 2013-11-12 08:58:55 Real-time intraday chart data file updates started for NQZ3-CME | 2013-11-12 08:58:55 Rithmic 01 - Starting real-time market data updates for: CLZ3-NYMEX | 2013-11-12 08:59:12 HD Request # 5 - Downloading Intraday chart data for CLZ3-NYMEX to the file CLZ3-NYMEX.scid. Service: rim | 2013-11-12 08:59:12 HD Request # 5 - Starting date and time in file: 2013-11-12 08:55:32.0 | 2013-11-12 08:59:12 HD Request # 5 - Using server: ds3.sierracharts.com port 10149 | 2013-11-12 08:59:12 Resolved address ds3.sierracharts.com to IP 65.182.172.164 | 2013-11-12 08:59:12 The network socket is connected. | 2013-11-12 08:59:13 HD Request # 5 - Sending historical data logon request message. | 2013-11-12 08:59:13 DTC - Server protocol version: 3. Client protocol version: 3. There is a protocol match. | 2013-11-12 08:59:13 HD Request # 5 - Requesting up to 93 days of Intraday data. | 2013-11-12 08:59:13 Rithmic 01 - Starting real-time market data updates for: HOZ3-NYMEX | 2013-11-12 08:59:13 HD Request # 5 - Decompressing data. | 2013-11-12 08:59:13 HD Request # 5 - Receiving Intraday data for CLZ3-NYMEX starting at 2013-11-12 08:55:32 | 2013-11-12 08:59:13 HD Request # 5 - Timestamp of first Intraday data file record written: 2013-11-12 08:55:32 | 2013-11-12 08:59:13 The network socket for historical data has been closed. | 2013-11-12 08:59:13 HD Request # 5 - Received 90 records from 2013-11-12 08:55:32 to 2013-11-12 08:59:15 (3.7 minutes) and wrote 90 records for CLZ3-NYMEX | 2013-11-12 08:59:13 HD Request # 5 - Intraday download COMPLETE for CLZ3-NYMEX | 2013-11-12 08:59:13 Real-time intraday chart data file updates started for CLZ3-NYMEX | 2013-11-12 08:59:13 HD Request # 6 - Downloading Intraday chart data for HOZ3-NYMEX to the file HOZ3-NYMEX.scid. Service: rim | 2013-11-12 08:59:13 HD Request # 6 - Starting date and time in file: 2013-11-12 08:55:32.0 | 2013-11-12 08:59:13 HD Request # 6 - Using server: ds5.sierracharts.com port 10149 | 2013-11-12 08:59:13 Resolved address ds5.sierracharts.com to IP 204.15.192.106 | 2013-11-12 08:59:13 The network socket is connected. | 2013-11-12 08:59:13 HD Request # 6 - Sending historical data logon request message. | 2013-11-12 08:59:13 DTC - Server protocol version: 3. Client protocol version: 3. There is a protocol match. | 2013-11-12 08:59:13 HD Request # 6 - Requesting up to 93 days of Intraday data. | 2013-11-12 08:59:13 HD Request # 6 - Decompressing data. | 2013-11-12 08:59:13 HD Request # 6 - Receiving Intraday data for HOZ3-NYMEX starting at 2013-11-12 08:55:32 | 2013-11-12 08:59:13 HD Request # 6 - Timestamp of first Intraday data file record written: 2013-11-12 08:55:32 | 2013-11-12 08:59:13 The network socket for historical data has been closed. | 2013-11-12 08:59:13 HD Request # 6 - Received 23 records from 2013-11-12 08:55:32 to 2013-11-12 08:59:10 (3.6 minutes) and wrote 23 records for HOZ3-NYMEX | 2013-11-12 08:59:13 HD Request # 6 - Intraday download COMPLETE for HOZ3-NYMEX | 2013-11-12 08:59:13 Real-time intraday chart data file updates started for HOZ3-NYMEX | 2013-11-12 08:59:13 Rithmic 01 - Starting real-time market data updates for: GCZ3-COMEX | 2013-11-12 09:00:08 HD Request # 7 - Downloading Intraday chart data for GCZ3-COMEX to the file GCZ3-COMEX.scid. Service: rim | 2013-11-12 09:00:08 HD Request # 7 - Starting date and time in file: 2013-11-12 08:55:32.0 | 2013-11-12 09:00:08 HD Request # 7 - Using server: ds4.sierracharts.com port 10149 | 2013-11-12 09:00:08 Resolved address ds4.sierracharts.com to IP 204.11.49.26 | 2013-11-12 09:00:08 The network socket is connected. | 2013-11-12 09:00:08 HD Request # 7 - Sending historical data logon request message. | 2013-11-12 09:00:08 DTC - Server protocol version: 3. Client protocol version: 3. There is a protocol match. | 2013-11-12 09:00:08 HD Request # 7 - Requesting up to 93 days of Intraday data. | 2013-11-12 09:00:08 HD Request # 7 - Decompressing data. | 2013-11-12 09:00:09 HD Request # 7 - Receiving Intraday data for GCZ3-COMEX starting at 2013-11-12 08:55:32 | 2013-11-12 09:00:09 HD Request # 7 - Timestamp of first Intraday data file record written: 2013-11-12 08:55:32 | 2013-11-12 09:00:09 The network socket for historical data has been closed. | 2013-11-12 09:00:09 HD Request # 7 - Received 94 records from 2013-11-12 08:55:32 to 2013-11-12 09:00:11 (4.6 minutes) and wrote 94 records for GCZ3-COMEX | 2013-11-12 09:00:09 HD Request # 7 - Intraday download COMPLETE for GCZ3-COMEX | 2013-11-12 09:00:09 Real-time intraday chart data file updates started for GCZ3-COMEX | 2013-11-12 09:00:09 Rithmic 01 - Starting real-time market data updates for: SIZ3-COMEX | 2013-11-12 09:00:09 HD Request # 8 - Downloading Intraday chart data for SIZ3-COMEX to the file SIZ3-COMEX.scid. Service: rim | 2013-11-12 09:00:09 HD Request # 8 - Starting date and time in file: 2013-11-12 08:55:15.0 | 2013-11-12 09:00:09 HD Request # 8 - Using server: ds3.sierracharts.com port 10149 | 2013-11-12 09:00:09 Resolved address ds3.sierracharts.com to IP 65.182.172.164 | 2013-11-12 09:00:09 The network socket is connected. | 2013-11-12 09:00:09 HD Request # 8 - Sending historical data logon request message. | 2013-11-12 09:00:09 DTC - Server protocol version: 3. Client protocol version: 3. There is a protocol match. | 2013-11-12 09:00:10 HD Request # 8 - Requesting up to 93 days of Intraday data. | 2013-11-12 09:00:10 HD Request # 8 - Decompressing data. | 2013-11-12 09:00:10 HD Request # 8 - Receiving Intraday data for SIZ3-COMEX starting at 2013-11-12 08:55:15 | 2013-11-12 09:00:10 HD Request # 8 - Timestamp of first Intraday data file record written: 2013-11-12 08:55:15 | 2013-11-12 09:00:10 The network socket for historical data has been closed. | 2013-11-12 09:00:10 HD Request # 8 - Received 32 records from 2013-11-12 08:55:15 to 2013-11-12 09:00:12 (5.0 minutes) and wrote 32 records for SIZ3-COMEX | 2013-11-12 09:00:10 HD Request # 8 - Intraday download COMPLETE for SIZ3-COMEX | 2013-11-12 09:00:10 Real-time intraday chart data file updates started for SIZ3-COMEX | 2013-11-12 09:00:10 Rithmic 01 - Starting real-time market data updates for: KC FMZ0013!-NYBOT | 2013-11-12 09:00:30 HD Request # 9 - Downloading Intraday chart data for KC FMZ0013!-NYBOT to the file KC FMZ0013!-NYBOT.scid. Service: rim | 2013-11-12 09:00:30 HD Request # 9 - Starting date and time in file: 2013-11-11 13:59:59.0 | 2013-11-12 09:00:30 HD Request # 9 - Using server: ds5.sierracharts.com port 10149 | 2013-11-12 09:00:30 Resolved address ds5.sierracharts.com to IP 204.15.192.106 | 2013-11-12 09:00:30 The network socket is connected. | 2013-11-12 09:00:30 HD Request # 9 - Sending historical data logon request message. | 2013-11-12 09:00:30 DTC - Server protocol version: 3. Client protocol version: 3. There is a protocol match. | 2013-11-12 09:00:30 HD Request # 9 - Requesting up to 93 days of Intraday data. | 2013-11-12 09:00:30 HD Request # 9 - Decompressing data. | 2013-11-12 09:00:30 HD Request # 9 - Receiving Intraday data for KC FMZ0013!-NYBOT starting at 2013-11-11 13:59:59 | 2013-11-12 09:00:30 HD Request # 9 - Timestamp of first Intraday data file record written: 2013-11-11 13:59:59 | 2013-11-12 09:00:30 The network socket for historical data has been closed. | 2013-11-12 09:00:30 HD Request # 9 - Received 681 records from 2013-11-11 13:59:59 to 2013-11-12 09:00:22 (19.0 hours) and wrote 681 records for KC FMZ0013!-NYBOT | 2013-11-12 09:00:30 HD Request # 9 - Intraday download COMPLETE for KC FMZ0013!-NYBOT | 2013-11-12 09:00:30 Real-time intraday chart data file updates started for KC FMZ0013!-NYBOT | 2013-11-12 09:00:30 Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\KC FMZ0013!-NYBOT.scid | 2013-11-12 09:01:13 Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\KC FMZ0013!-NYBOT.scid | 2013-11-12 09:01:13 Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\KC FMZ0013!-NYBOT.scid | 2013-11-12 09:01:13 Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\KC FMZ0013!-NYBOT.scid | 2013-11-12 09:01:13 HD Request # 10 - Downloading Intraday chart data for KC FMZ0013!-NYBOT to the file KC FMZ0013!-NYBOT.scid. Service: rim | 2013-11-12 09:01:16 HD Request # 10 - Using server: ds4.sierracharts.com port 10149 | 2013-11-12 09:01:16 Resolved address ds4.sierracharts.com to IP 204.11.49.26 | 2013-11-12 09:01:16 The network socket is connected. | 2013-11-12 09:01:16 HD Request # 10 - Sending historical data logon request message. | 2013-11-12 09:01:16 DTC - Server protocol version: 3. Client protocol version: 3. There is a protocol match. | 2013-11-12 09:01:16 HD Request # 10 - Requesting up to 93 days of Intraday data. | 2013-11-12 09:01:16 HD Request # 10 - Decompressing data. | 2013-11-12 09:01:16 HD Request # 10 - Receiving Intraday data for KC FMZ0013!-NYBOT starting at 2013-08-12 03:30:00 | 2013-11-12 09:01:16 HD Request # 10 - Timestamp of first Intraday data file record written: 2013-08-12 03:30:00 | 2013-11-12 09:01:16 The network socket for historical data has been closed. | 2013-11-12 09:01:17 HD Request # 10 - Received 147178 records from 2013-08-12 03:30:00 to 2013-11-12 09:01:14 (92.3 days) and wrote 147178 records for KC FMZ0013!-NYBOT | 2013-11-12 09:01:17 HD Request # 10 - Intraday download COMPLETE for KC FMZ0013!-NYBOT | 2013-11-12 09:01:17 Real-time intraday chart data file updates started for KC FMZ0013!-NYBOT | 2013-11-12 09:01:17 Encountered an out-of-memory condition when calling a study function. | 2013-11-12 09:01:29 Encountered an out-of-memory condition when calling a study function. | 2013-11-12 09:02:45 |
| [2013-11-12 16:33:53] |
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We see no issue with the data downloading in this log. This chart should have data: KC FMZ0013!-NYBOT Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2013-11-14 10:05:03] |
| 100 - Posts: 147 |
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I figured out the problem - It appears that it is an update issue. A set / series of charts I created as a 'template' a long time ago, and this template no longer works when I attempt to change it a different contract. No big, remade the Template and everythng works |
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