Support Board
Date/Time: Sun, 24 Nov 2024 17:46:25 +0000
AMP not supporting spreads?
View Count: 2614
| [2013-11-06 13:36:19] |
| User79048 - Posts: 15 |
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I can not download spread symbols. I was previously advised to contact AMP; they don't seem to understand the TTnet spread symbol concept nor how Sierra Chart works to obtain these symbols. They are advising me to switch to X_Trader Pro and use their Auto Spreader. I do not want to do this and I'm sure it is not in your best interest either. Does AMP have control over automatic TT spread symbol downloads? Can they disable this function? Or is there a problem with their server that they are not aware of or don't want to address? If they aren't supporting the spreads via Sierra Chart, you should update the info on your site to reflect this (currently you state that spreads are supported through AMP). If AMP does not have control over the automatic download of TT's spread symbols and there is an apparent problem on their end, Sierra Chart needs to contact them as their support personnel do not seem to understand the issue. |
| [2013-11-06 16:06:33] |
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We will contact AMP about this for you.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2013-11-08 12:54:02] |
| User79048 - Posts: 15 |
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Any update with this issue? I still have no spread symbols. |
| [2013-11-08 15:52:15] |
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We did contact them and we will see if we can talk to them today about it.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2013-11-12 20:07:35] |
| User79048 - Posts: 15 |
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Still no resolution to this issue.
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| [2013-11-12 20:53:49] |
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No. We have done all we can. At this point, AMP will need to help you if willing.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2013-11-13 02:23:09] |
| User79048 - Posts: 15 |
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So, AMP is actively telling YOUR platform users to switch to your competitor's platform, and you guys are okay with that? If they're not going to support your platform properly, how do you propose to retain your client base? Can you at least tell me if AMP has control over the download function that disperses the spread symbols to your platform (e.g. have they disabled it somehow)? |
| [2013-11-13 02:32:23] |
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Look, we do not try to control the relationships we have with others. Brokers are free to do what they want. And whatever they want, that is fine with us. We simply are doing our best, and we communicated to AMP management what they need to do to the FIX adapter so you will see the spreads. This is the best we can do. We have reached out to them several times about this.We just sent them another message, linking to this particular thread. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2013-11-13 02:34:33
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