Support Board
Date/Time: Sun, 24 Nov 2024 15:52:12 +0000
Unable to connect to data feed on migration to new PC
View Count: 1290
| [2013-11-06 04:02:16] |
| inthetrend - Posts: 33 Invalid SC Account Name. |
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I downloaded the latest SC software & then will drop in the data from old PC. Upon trying to connect to Mirus they say they know nothing about Sierra Chart so bounced me to you, even though I explain to them log seems to show their server rejected my connection. What do you see? Here is the log: -------------------------------------------------------------------- Rithmic 01 - Port for executable: 56813 | 2013-11-05 20:34:26 Rithmic 01 - Starting server: C:\SierraChart\Rim\GSPBridge.exe | 2013-11-05 20:34:26 Rithmic 01: Connecting to the server 127.0.0.1. Port 56813 | 2013-11-05 20:34:27 The network socket is connected. | 2013-11-05 20:34:27 Rithmic 01: Connected to server. | 2013-11-05 20:34:27 Rithmic 01: Sending logon request message. | 2013-11-05 20:34:27 Rithmic 01 - Starting the connection process to data and trading service. | 2013-11-05 20:34:27 Rithmic 01 - Logging is enabled. Log file: Rithmic.log | 2013-11-05 20:34:27 Rithmic 01 - Connecting to Zen-Fire server. | 2013-11-05 20:34:27 Rithmic 01 - Alert Message: Market Data Connection Opened. | 2013-11-05 20:34:28 Rithmic 01 - Alert Message: Market Data Connection Login Failed. permission denied | 2013-11-05 20:34:29 Zen-Fire GSP Server Info - Server Name: Sierra Chart GSP Bridge. Server Version: 1.1. Provider Name: Zen-Fire GSP. | 2013-11-05 20:34:29 Zen-Fire GSP - Server protocol version: 3. Client protocol version: 3. There is a protocol match. | 2013-11-05 20:34:29 Zen-Fire GSP - Logon error from server: | 2013-11-05 20:34:29 Error connecting to Data or Trading service. For help with this issue, press the Send For Analysis button on this window. | 2013-11-05 20:34:29 To prevent further connection attempts, select File >> Disconnect. | 2013-11-05 20:34:29 Zen-Fire GSP: Disconnected from the server. | 2013-11-05 20:34:29 Will reconnect to the server in 1.0 seconds Select File >> Disconnect to prevent further connection attempts. | 2013-11-05 20:34:29 |
 SC log clip 11.05.13.rtf - Attached On 2013-11-06 03:58:50 UTC - Size: 1.84 KB - 538 views Attachment Deleted. Attachment Deleted. Attachment Deleted. Attachment Deleted. |
| [2013-11-06 05:05:43] |
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It is quite clear their server has given you a Permission Denied error: Rithmic 01 - Alert Message: Market Data Connection Login Failed. permission denied | 2013-11-05 20:34:29 It is their responsibility to help you with this. We have no ability whatsoever to resolve this. This is explained that step 15 here: http://www.sierrachart.com/index.php?l=doc/Rithmic.php#SetupInstructions Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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