Support Board
Date/Time: Sun, 24 Nov 2024 18:28:19 +0000
Unset Account
View Count: 2341
| [2013-11-05 15:35:10] |
| pbeets - Posts: 8 |
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I am trading through Rithmic and using the trade window. However in the 4th long horizontal box which is a drop down, it shows unset. I'm guessing this is where I'm supposed to select my account but its not there. And when I trade, the trades are listed under the "unset" account making it hard to see my P&L and other analytics.
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 Screen Shot 2013-11-05 at 7.34.27 AM.png / V - Attached On 2013-11-05 15:34:54 UTC - Size: 23.15 KB - 511 views |
| [2013-11-05 15:42:36] |
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This means the Rithmic username provided by your broker has no trade accounts on it. You need to contact your broker about this.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2013-11-05 15:51:33] |
| pbeets - Posts: 8 |
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Thanks for the fast reply, I forgot to mention, besides unset, my real account also shows up in the trade / positions / log window. However in the trade window, I am not able to select my account.
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| [2013-11-05 15:59:15] |
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You need to contact your broker about this. Your Rithmic account is not set up properly. That is clear.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2013-11-13 16:10:57] |
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We were mistaken about this issue. It turns out that this is a problem in recent versions of Sierra Chart where the accounts on your Rithmic username were not being listed on the Trade Window. We are releasing version 1046 now which resolves this. We apologize for this issue. The reason we suspected was an issue with how your account was configured was because we have seen an issue like this before which had to do with a Rithmic account configuration issue. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2013-11-14 05:31:15] |
| pbeets - Posts: 8 |
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Thanks! I will keep you guys posted if that fixes my issue.
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| [2013-11-14 18:22:14] |
| pbeets - Posts: 8 |
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This has fixed my issue, everything works like it should. Now I don't need to have R|Trader open as well.
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| [2013-11-14 18:37:17] |
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Good.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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