Support Board
Date/Time: Thu, 23 Jan 2025 09:42:43 +0000
Live Data Issue
View Count: 746
| [2018-11-12 18:02:02] |
| User571284 - Posts: 11 |
|
Support, Started a corporate account structure under "meta Trading"... Created two logins and they are not getting live data. Thoughts? Andrew |
| [2018-11-12 19:55:36] |
| |
|
What markets do you need data for or want to trade? For example, what particular futures, Forex or stock symbols. You can also give us the exchanges that the particular symbol or symbols trade on. If you require real-time futures data, then refer to: https://www.sierrachart.com/index.php?page=doc/doc_FuturesData.php Be sure to read the page linked above *completely* before you ask further questions about real-time futures data. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2018-11-12 20:08:34] |
| |
|
We now have more information about you and we understand that you need futures data, at least we think so. What is the name of the program that you currently submit orders through? For the reason why we ask this question, refer to: https://www.sierrachart.com/index.php?page=doc/SierraChartRealTimeFuturesStockDataFeed.php#UnderstandingAccessingDataFromCME Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2018-11-13 03:01:46] |
| |
|
We know you had contact with one of our people by email. We need to know if you will be using the Sierra Chart Exchange Data Feed: Sierra Chart Exchange Data Feed And if you will be paying for this data feed through one account for multiple users. If so, we need to review your account to make sure it is properly configured for that. And there needs to be a clear understanding in regards to exchange fees and the subject is well explained here: https://www.sierrachart.com/index.php?page=doc/SierraChartRealTimeFuturesStockDataFeed.php#UnderstandingAccessingDataFromCME Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2018-11-13 03:17:05] |
| User571284 - Posts: 11 |
|
Yes we are looking for live CME Data as part of our logins. We route orders with Itiviti. Our company is a netting member with CME so paying for data feeds with our primary provider (Itiviti) covers any other login from another vendor. |
| [2018-11-13 03:38:39] |
| |
|
Okay that is good. We do support CME netting. So you will not have to pay additional for the exchange fees but this is a process to go through. We need some time though to set this up because the netting support is relatively new and it is something that we realize requires a change on our side so you can avoid paying anything until this is approved, but we will not be able to get that done until the middle of next week. But if you do not mind paying less than 15USD now we can just begin the process of getting one account approved. We will follow-up with you tomorrow on details. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2018-11-13 03:48:38] |
| User571284 - Posts: 11 |
|
Okay. We have two accounts set up and I have a third that needs to be done as well so please get the process going where we pay 15 and then we can roll them into netting once available. Can youbget it done for business tomorrow? Thanks
|
| [2018-11-13 10:35:57] |
| |
|
Could you please credit your admin account here for 15 USD: https://www.sierrachart.com/UserControlPanel.php?page=AddAccountCredit And then could both of those users activate the 5 USD data feed trial here and complete the market data agreement: https://www.sierrachart.com/UserControlPanel.php?page=ExchangeDataFeedFeatures Do not activate any exchanges. The billing should go through your main admin account. We will then contact Barchart to begin the netting process: Our company is a netting member with CME so paying for data feeds with our primary provider (Itiviti) covers any other login from another vendor. Let us know when this is done. So we can give Barchart, the account information. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2018-11-13 10:37:17
|
| [2018-11-14 06:07:33] |
| |
|
Let us know if you would like to proceed or if you had any problem with what we described in the prior post.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
To post a message in this thread, you need to log in with your Sierra Chart account: