Support Board
Date/Time: Thu, 23 Jan 2025 05:02:46 +0000
Sticky position Orders And Positions
View Count: 980
| [2018-11-06 20:53:40] |
| User155152 - Posts: 10 |
|
Hello, I have in Orders and Postions, 2 calls I purchased and sold out several days ago- they are non-existing with my broker AMP - as it should be I cleared all Trade Activity Log - reinstalled SC (on top of the existing one) -- to no avail That position also shows in the related DOM can you help? |
| [2018-11-06 22:14:12] |
| |
|
Refer to this section here about this: Trading Information Windows: Incorrectly Reported Trade Position Quantity Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2018-11-06 22:14:22
|
| [2018-11-07 16:48:26] |
| User155152 - Posts: 10 |
|
I did everything listed but to no avail The Trade Activity Log indicates "Flagged to Reload" but then it throws this (see below) note that the account drop down does not show my live account Trade Activity Log: File read result: 18 records inserted. 0 fill records inserted. 0 records filtered. | 2018-11-07 15:05:47 Trade Activity Log: File date-time limits: Sim records date-time limit is 2018-10-23 00:00:00. Non-sim records date-time limit is 2018-08-06 00:00:00. Non-sim fill record date-time limit is 2017-11-07 00:00:00. | 2018-11-07 15:05:47 Flagging to reload Trades list in charts | Symbol: (unset) | TradeAccount: (unset) | 2018-11-07 15:36:39 Flagging to reload Trades list in charts | Symbol: (unset) | TradeAccount: (unset) | 2018-11-07 16:34:42 Flagging to reload Trades list in charts | Symbol: (unset) | TradeAccount: (unset) | 2018-11-07 16:38:59 Deleted 5 records for All Symbols (Non-Sim) from Trade Activity Log | 2018-11-07 16:42:28 Flagging to reload Trades list in charts | Symbol: (unset) | TradeAccount: (unset) | 2018-11-07 16:42:28 |
| [2018-11-07 17:48:43] |
| |
|
This section here explains this subject clearly: Trading Information Windows: Incorrectly Reported Trade Position Quantity (Incorrectly Reported Trade Position Quantity) There is simply no further information we can provide about this. The documentation is written thoroughly. Once we link to that information, this is final. This is not within our control and you are given all of the information that you need to understand the issue or to resolve it if possible. In particular look at item number 6 in the section linked to above in case that is relevant. note that the account drop down does not show my live account Refer to:CQG Trading Platform Service: CQG Trading Account Numbers Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2018-11-07 17:55:19
|
| [2018-11-08 13:07:31] |
| User155152 - Posts: 10 |
|
Hello - point #4 of the linked page seems to be the one If there is an incorrectly reported Trade Position Quantity on this tab for a particular Trade Account and Symbol, then you will need to contact your Trading service about the Trade Service Position Quantity that you see on the Positions tab. However I checked with AMP and they confirmed no positions are open - More importantly I have SierraChart installed on my laptop and there it works OK. I will try to re-install it again. and let you know |
| [2018-11-08 17:16:36] |
| |
|
So you are actually seeing the wrong Position Quantity on Trade >> Trade Orders and Positions >> Positions tab? This is an issue with the Trading service you are using. Reinstalling is not going to make any difference whatsoever. Do not do that. It is totally unnecessary. The only thing that might help is to reconnect to the server: File Menu: Procedure to Reconnect to the Data and Trade Servers Another thing we want you to do is to exit from Sierra Chart and delete the TradePositionsAndBalance.data file in the Sierra Chart folder. Let us know if that makes a difference. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2018-11-08 17:19:39
|
To post a message in this thread, you need to log in with your Sierra Chart account: