Support Board
Date/Time: Wed, 22 Jan 2025 20:53:33 +0000
Data
View Count: 649
| [2018-10-16 18:51:15] |
| jstenson - Posts: 3 |
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Hello, I had everything working the way I needed it to when I was on the trial and then I took a 1 month hiatus and now I can't seem to get my data working again. I got an error that says "Symbol is unknown. Click for symbol information. Exchange not authorized." I am trying to trade CL or WTI Light Sweet Crude Oil. I think the issue is on the top it says CLX18 which is the right symbol but then it maps it to CLV and that is incorrect. Maybe something happened when I tried to roll over the data? https://www.sierrachart.com/Download.php?Folder=TicketingSystem&download=22876 Date Time Of Last Edit: 2018-10-16 18:58:10
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| [2018-10-16 18:54:52] |
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The issue appears to be an exchange fee conflict. We need to look into this and resolve. Just give us a few hours.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2018-10-16 19:03:28] |
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Actually, we see what the problem is. You have activated exchanges which you should not have and you also have not connected to your live trading account. What futures trading/brokerage service do you use? For the reason why we ask this question, refer to: https://www.sierrachart.com/index.php?page=doc/SierraChartRealTimeFuturesStockDataFeed.php#UnderstandingAccessingDataFromCME Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2018-10-16 19:04:25] |
| jstenson - Posts: 3 |
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I use Interactive Brokers
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| [2018-10-16 19:06:28] |
| jstenson - Posts: 3 |
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I activated the extra exchanges because I couldn't get it to work so I thought maybe I had the wrong exchange... then I tried to deactivate them but it would only let me deactivate them for next month, is there any way to deactivate them right now instead of waiting until next month?
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| [2018-10-16 19:15:47] |
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You will need to connect your Interactive Brokers account as explained here: https://www.sierrachart.com/index.php?page=doc/SierraChartRealTimeFuturesStockDataFeed.php#ConnectingOnlyOnceAMonthToTradingAccount We will deactivate the exchanges you do not need. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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