Support Board
Date/Time: Wed, 22 Jan 2025 06:51:07 +0000
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| [2018-09-05 16:53:23] |
| User579824 - Posts: 5 |
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Hi I opened my account with you and when I downloaded some chart set ups they did not work on my account. I believe it may be because I opened an account with you about a year ago with a different email address: ** and I never got round to using that account properly and I forgot all the details. I opened a new account under **. a different email. My new account is not connecting or taking in the chart set ups from my group. I later read somewhere on your help pages that if I do that than the programme files do not load properly on my computer as 2 accounts have been created with two different emails for the same computer. At this moment I want to use seira charts and I am not trying to get the free period twice , I don't mind paying but not sure what to do. Even my colleague spent a long time trying to sort it out and the chart files he sent me would not open anything, whereas those same chart files work perfectly fine on the rest of our group. Please advice. Date Time Of Last Edit: 2018-09-05 18:51:39
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| [2018-09-05 17:23:22] |
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1. Your Sierra Chart trial is not restricted, it will be valid till 2018-09-19. You are using the Sierra Chart account to login to Sierra Chart, which is correct.
Sierra Chart Support Date Time Of Last Edit: 2018-09-05 18:52:07
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| [2018-09-05 18:52:58] |
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Most likely the problem is that the symbols of the charts are not correct in the Chartbook's you were provided and they need to be changed. This is explained here: Data/Trading Service Connection and Symbol Issues: 1.3. Symbols Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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