Support Board
Date/Time: Sun, 24 Nov 2024 14:45:52 +0000
Using Zenfire when trading CTS T4 - incorrect PnL information
View Count: 2116
| [2013-10-22 13:11:20] |
| Viacheslav Malafeev - Posts: 88 |
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Hi! When I'm using Zenfire as a Data Feed but trade with CTS, the symbol trade information on Chart is incorrect: http://screencast.com/t/5jwuvyTg However, when the trade is closed, the information is correct both on chart http://screencast.com/t/75W4JwoYc and in Trade Activity Log: http://screencast.com/t/OLemW5fQDB Also, Message log is telling this: http://screencast.com/t/x4m1OMTU5Gt Here are the Chart Settings I am using: Main Settings - http://screencast.com/t/lGOwoObTU3 Advanced Settings 2 - http://screencast.com/t/FChHDf5gXzM Global Symbol Settings - http://screencast.com/t/KHo5k2PXi Help please! Date Time Of Last Edit: 2013-10-22 13:12:28
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| [2013-10-22 16:21:46] |
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Probably will need to make the Real Time Price Multiplier the same in Global Symbol Settings as you have in the chart.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2013-10-22 16:22:02
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| [2013-10-28 10:52:45] |
| Viacheslav Malafeev - Posts: 88 |
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Doesn't work. http://screencast.com/t/tn8XgLU8aaQ8 Please try it on your system. SC is latest version 1039. Date Time Of Last Edit: 2013-10-28 14:26:32
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| [2013-10-29 19:44:03] |
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We will test this.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2013-10-31 01:45:05] |
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How do you have Global Settings >> General Settings>> Use Non-Chart Data from Remote Instance set?
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2013-10-31 01:52:10] |
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Inherently this request, is rather complex. This is the reason why it was being deferred. It is something we do not really want to support due to the complexity of the configuration and a lot of involved analysis with how everything is handled. We have to be honest. There are a couple of problems with what you are doing. First of all, if you are using Zen-Fire just for data, that is a big problem. That's the kind of problem that is causing Rithmic to tell us that they may dump us or start imposing a fee. So please avoid that. Additionally, if you have enabled Global Settings >> General Settings>> Use Non-Chart Data from Remote Instance , then it is not going to be possible to do live trading due to differences with the decimal point position between the two Services being used. This is the main problem. When there are decimal point differences between two services being used, you cannot reliably use that option when trading. We can see from the chart in the image, that there is a pricing mismatch due to multipliers and the source of the current quote data. Therefore, we cannot provide further help with this request if using Global Settings >> General Settings>> Use Non-Chart Data from Remote Instance. Our recommendation is to use our upcoming CME market data feed which we will have out next week: http://www.sierrachart.com/index.php?l=doc/SierraChartRealTimeFuturesStockDataFeed.php Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2013-10-31 04:46:58
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| [2013-10-31 01:55:56] |
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So our recommendation is to use this new data feed. For the time being disable this: Global Settings >> General Settings>> Use Non-Chart Data from Remote Instance Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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