Support Board
Date/Time: Tue, 21 Jan 2025 07:44:32 +0000
Unable to login to CQG
View Count: 2676
| [2018-07-31 13:34:37] |
| User379884 - Posts: 45 |
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Hi, For the first time ever I am not able to login to CQG this morning. This is the error message. Can someone please assist. Reading Internal Order ID file. | 2018-07-31 09:32:20 Reading Trade Orders file. | 2018-07-31 09:32:22 Reading Trade Positions file. | 2018-07-31 09:32:22 Listening on UDP port 22903. | 2018-07-31 09:32:22 Software version: 1738 64-bit | 2018-07-31 09:32:22 Enabled for: Advanced Features. | 2018-07-31 09:32:22 Enabled for: Sierra Chart Historical Data Service. | 2018-07-31 09:32:22 Allow Support for Sierra Chart Data Feeds is enabled. | 2018-07-31 09:32:22 Current selected Data/Trading service: CQG FIX Trading | 2018-07-31 09:32:22 Chart Update Interval: 100 | 2018-07-31 09:32:22 Data/Trade Service Settings automatically set. | 2018-07-31 09:32:22 Time Zone: -04:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2018-07-31 09:32:22 2018-07-31 20:32:21 Local computer time | 2018-07-31 09:32:22 2018-07-31 13:32:21 Local computer time in UTC | 2018-07-31 09:32:22 2018-07-31 09:32:21 Local computer time in SC Time Zone | 2018-07-31 09:32:22 2018-07-31 13:32:19 Server time in UTC | 2018-07-31 09:32:22 Local computer UTC time and Server UTC time difference: 0 seconds. | 2018-07-31 09:32:22 Program path: C:\SierraChart\ | 2018-07-31 09:32:22 Data Files path: C:\SierraChart\Data\ | 2018-07-31 09:32:22 OS Version Number: 10.0 | 2018-07-31 09:32:22 Locale Setting: C | 2018-07-31 09:32:22 Created the DTC Protocol server. | 2018-07-31 09:32:22 DTC Protocol Server listening on port 11099. | 2018-07-31 09:32:22 Created the DTC Protocol historical data server. | 2018-07-31 09:32:22 HD Server Manager | Listening on port 11098 | 2018-07-31 09:32:22 Checking for new symbol settings for service code cqg | 2018-07-31 09:32:22 HTTPS connection to www.sierrachart.com:443 (4) | Creating socket. Using TLS 1.2. | 2018-07-31 09:32:22 HTTPS connection to www.sierrachart.com:443 (4) | Connecting to IP: 204.15.192.108. | 2018-07-31 09:32:22 Symbol settings are up-to-date for cqg | 2018-07-31 09:32:23 Received 5 login tokens. | 2018-07-31 09:32:23 HTTPS connection to www.sierrachart.com:443 (5) | Creating socket. Using TLS 1.2. | 2018-07-31 09:32:24 HTTPS connection to www.sierrachart.com:443 (5) | Connecting to IP: 204.15.192.108. | 2018-07-31 09:32:24 Error getting list of user files to download. Response: ERROR: Downloading of files on startup is disabled | HTTP status: Request completed with the HTTP response status code 200. | 2018-07-31 09:32:25 CQG FIX: Connecting to fixapi.cqgtrader.com. Port: 6925. | 2018-07-31 09:32:28 HTTPS connection to www.sierrachart.com:443 (2) | Socket gracefully closed by remote side. | 2018-07-31 09:32:28 HTTPS connection to www.sierrachart.com:443 (2) | Received socket Close event. | 2018-07-31 09:32:28 HTTPS connection to www.sierrachart.com:443 (2) | Initiating close of socket by core. | 2018-07-31 09:32:28 HTTPS connection to www.sierrachart.com:443 (2) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2018-07-31 09:32:28 HTTPS connection to www.sierrachart.com:443 (2) | Closed. | 2018-07-31 09:32:28 HTTPS connection to www.sierrachart.com:443 (4) | Socket gracefully closed by remote side. | 2018-07-31 09:32:28 HTTPS connection to www.sierrachart.com:443 (4) | Received socket Close event. | 2018-07-31 09:32:28 HTTPS connection to www.sierrachart.com:443 (4) | Initiating close of socket by core. | 2018-07-31 09:32:28 HTTPS connection to www.sierrachart.com:443 (4) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2018-07-31 09:32:28 HTTPS connection to www.sierrachart.com:443 (4) | Closed. | 2018-07-31 09:32:28 CQG FIX socket (6) | Creating socket. Using TLS 1.2. | 2018-07-31 09:32:28 CQG FIX socket (6) | Connecting to IP: 208.48.16.214. | 2018-07-31 09:32:28 CQG FIX: Sending the Logon message. | 2018-07-31 09:32:28 CQG FIX: Received a Logout message. Text = Too many failed logon attempts. Contact your FCM. | 2018-07-31 09:32:30 CQG FIX: Sending a Logout message. Text = Received Logout message. | 2018-07-31 09:32:30 CQG FIX socket (6) | Initiating close of socket by core. | 2018-07-31 09:32:30 CQG FIX Trading | Disconnected. | 2018-07-31 09:32:30 CQG FIX socket (6) | Write in progress. Shutdown being delayed. | 2018-07-31 09:32:30 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2018-07-31 09:32:30 Select 'File >> Disconnect' to prevent further connection attempts. | 2018-07-31 09:32:30 CQG FIX Trading | Disconnected. | 2018-07-31 09:32:30 HTTPS connection to www.sierrachart.com:443 (5) | Socket gracefully closed by remote side. | 2018-07-31 09:32:30 HTTPS connection to www.sierrachart.com:443 (5) | Received socket Close event. | 2018-07-31 09:32:30 HTTPS connection to www.sierrachart.com:443 (5) | Initiating close of socket by core. | 2018-07-31 09:32:30 HTTPS connection to www.sierrachart.com:443 (5) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2018-07-31 09:32:30 HTTPS connection to www.sierrachart.com:443 (5) | Closed. | 2018-07-31 09:32:30 CQG FIX socket (6) | Write has completed. Shutdown being performed. | 2018-07-31 09:32:30 CQG FIX socket (6) | Shutdown started. Waiting for graceful close. | 2018-07-31 09:32:30 CQG FIX socket (6) | Socket gracefully closed by remote side. | 2018-07-31 09:32:30 CQG FIX socket (6) | Closed. | 2018-07-31 09:32:30 |
| [2018-07-31 13:36:41] |
| zippyzip - Posts: 293 |
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ditto , but shes running fine on there platform , fix those connection issues
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| [2018-07-31 13:37:19] |
| User379884 - Posts: 45 |
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Ok I just heard this is the issue with CQG. Please ignore...
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| [2018-07-31 13:57:49] |
| User803872 - Posts: 14 |
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Same here. Is there any reference to the issue and when it will be solved anywhere. Software version: 1705 | 2018-07-31 14:56:33 Enabled for: Advanced Features. | 2018-07-31 14:56:33 Enabled for: Sierra Chart Historical Data Service. | 2018-07-31 14:56:33 Allow Support for Sierra Chart Data Feeds is enabled. | 2018-07-31 14:56:33 Current selected Data/Trading service: CQG FIX Trading | 2018-07-31 14:56:33 Chart Update Interval: 500 | 2018-07-31 14:56:33 Data/Trade Service Settings automatically set. | 2018-07-31 14:56:33 Time Zone: +01:00:00 (GMT+00BST+01,M3.5.0/01:00,M10.5.0/02:00) | 2018-07-31 14:56:33 2018-07-31 15:56:32 Local computer time | 2018-07-31 14:56:33 2018-07-31 13:56:32 Local computer time in UTC | 2018-07-31 14:56:33 2018-07-31 14:56:32 Local computer time in SC Time Zone | 2018-07-31 14:56:33 2018-07-31 13:52:35 Server time in UTC | 2018-07-31 14:56:33 Local computer UTC time and Server UTC time difference: 1 seconds. | 2018-07-31 14:56:33 Program path: C:\SierraChart\ | 2018-07-31 14:56:33 Data Files path: C:\SierraChart\Data\ | 2018-07-31 14:56:33 OS Version Number: 5.1 | 2018-07-31 14:56:33 Locale Setting: C | 2018-07-31 14:56:33 CQG FIX: Connecting to fixapi.cqgtrader.com. Port: 6925. | 2018-07-31 14:57:00 CQG FIX socket (60) | Creating socket. Using TLS 1.2. | 2018-07-31 14:57:00 CQG FIX socket (60) | Error setting send buffer size to 0. Unknown Windows error code 10022. | 2018-07-31 14:57:00 * CQG FIX socket (60) | Connecting to IP: 208.48.16.214. | 2018-07-31 14:57:00 CQG FIX: Sending the Logon message. | 2018-07-31 14:57:00 CQG FIX: Received a Logout message. Text = Logon rate has exceeded the allowable limit: 20 logins per 5 minutes. Contact Customer Support for assistance. | 2018-07-31 14:57:01 CQG FIX: Sending a Logout message. Text = Received Logout message. | 2018-07-31 14:57:01 CQG FIX socket (60) | Initiating close of socket by core. | 2018-07-31 14:57:01 CQG FIX Trading | Disconnected. | 2018-07-31 14:57:01 CQG FIX socket (60) | Shutdown started. Waiting for graceful close. | 2018-07-31 14:57:01 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2018-07-31 14:57:01 Select 'File >> Disconnect' to prevent further connection attempts. | 2018-07-31 14:57:01 CQG FIX Trading | Disconnected. | 2018-07-31 14:57:01 Will reconnect to the server in 2.0 minutes. Select 'File >> Disconnect' to prevent further connection attempts. | 2018-07-31 14:57:01 CQG FIX socket (60) | Socket gracefully closed by remote side. | 2018-07-31 14:57:01 CQG FIX socket (60) | Closed. | 2018-07-31 14:57:01 |
| [2018-07-31 14:10:51] |
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Select File >> Disconnect, wait 5 minutes of time, then select File >> Connect to Data Feed.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2018-07-31 14:11:04
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