Support Board
Date/Time: Tue, 21 Jan 2025 07:24:49 +0000
charting software freezing when copying charts to another chartbook
View Count: 616
| [2018-07-30 21:08:49] |
| Glenn Infinity - Posts: 103 |
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have you ever heard about this issue? I had a customer call me and say that when he was copying a chart to another chartbook the software freezes and the only way to get anything to work was to shut down the program and start over. Has rebooted the machine and downloaded the most recent version and the same issue occurs, it just started happening recently and as long as he does not try to do this everything seems to be working fine. Any ideas?
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| [2018-07-30 21:36:23] |
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We need to do a remote assistance session with this user and look at the problem and determine what exactly is happening and determine a solution. Could you send an email to support@sierrachart.com with their email address and telephone number and name. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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