Support Board
Date/Time: Mon, 20 Jan 2025 20:45:10 +0000
Rithmic account not connecting
View Count: 1194
| [2018-07-05 17:18:58] |
| User256680 - Posts: 1 |
|
I cannot seem to get my rithmic account to connect. My interactive brokers account will connect just fine. Can you help. Greg
|
| [2018-07-05 17:19:07] |
| |
|
Provide a copy of the Message Log by following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) Sierra Chart Support |
| [2018-07-06 02:00:46] |
| |
|
From User: Reading Internal Order ID file. | 2018-07-05 21:39:59 Reading Trade Orders file. | 2018-07-05 21:40:00 Reading Trade Positions and Account Balance file. | 2018-07-05 21:40:00 Listening on UDP port 22904. | 2018-07-05 21:40:00 Software version: 1778 64-bit | 2018-07-05 21:40:00 Usage end date: 2018-08-02 | 2018-07-05 21:40:00 Enabled for: Advanced Features. | 2018-07-05 21:40:00 Enabled for: Sierra Chart Historical Data Service. | 2018-07-05 21:40:00 Allow Support for Sierra Chart Data Feeds is enabled. | 2018-07-05 21:40:00 Current selected Data/Trading service: Rithmic Trading | 2018-07-05 21:40:00 Chart Update Interval: 500 | 2018-07-05 21:40:00 Time Zone: -04:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2018-07-05 21:40:00 2018-07-05 21:39:59 Local computer time | 2018-07-05 21:40:00 2018-07-06 01:39:59 Local computer time in UTC | 2018-07-05 21:40:00 2018-07-05 21:39:59 Local computer time in SC Time Zone | 2018-07-05 21:40:00 2018-07-06 01:39:57 Server time in UTC | 2018-07-05 21:40:00 Local computer UTC time and Server UTC time difference: 1 seconds. | 2018-07-05 21:40:00 Program path: C:\SierraChart\ | 2018-07-05 21:40:00 Data Files path: C:\SierraChart\Data\ | 2018-07-05 21:40:00 OS Version Number: 10.0 | 2018-07-05 21:40:00 Locale Setting: C | 2018-07-05 21:40:00 Checking for new symbol settings for service code rithmic.trading | 2018-07-05 21:40:00 HTTPS connection to www.sierrachart.com:443 (4) | Creating socket. Using TLS 1.2. | 2018-07-05 21:40:00 HTTPS connection to www.sierrachart.com:443 (4) | Connecting to IP: 204.15.192.108. | 2018-07-05 21:40:00 Subscribing to market data for symbol ACGX for trade position profit/loss. | 2018-07-05 21:40:00 Subscribing to market data for symbol ACOL for trade position profit/loss. | 2018-07-05 21:40:00 Subscribing to market data for symbol ADVT for trade position profit/loss. | 2018-07-05 21:40:00 Subscribing to market data for symbol AGTK for trade position profit/loss. | 2018-07-05 21:40:00 Subscribing to market data for symbol AMFE for trade position profit/loss. | 2018-07-05 21:40:00 Subscribing to market data for symbol BAYP for trade position profit/loss. | 2018-07-05 21:40:00 Subscribing to market data for symbol BLCS for trade position profit/loss. | 2018-07-05 21:40:00 Subscribing to market data for symbol CBIS for trade position profit/loss. | 2018-07-05 21:40:00 Subscribing to market data for symbol CBMJ for trade position profit/loss. | 2018-07-05 21:40:00 Subscribing to market data for symbol CGRA for trade position profit/loss. | 2018-07-05 21:40:00 Subscribing to market data for symbol CRLRQ for trade position profit/loss. | 2018-07-05 21:40:00 Subscribing to market data for symbol DEWM for trade position profit/loss. | 2018-07-05 21:40:00 Subscribing to market data for symbol DIRV for trade position profit/loss. | 2018-07-05 21:40:00 Subscribing to market data for symbol DPWW for trade position profit/loss. | 2018-07-05 21:40:00 Subscribing to market data for symbol DXTRQ for trade position profit/loss. | 2018-07-05 21:40:00 Subscribing to market data for symbol EAPH for trade position profit/loss. | 2018-07-05 21:40:00 Subscribing to market data for symbol ECOB for trade position profit/loss. | 2018-07-05 21:40:00 Subscribing to market data for symbol EFFI for trade position profit/loss. | 2018-07-05 21:40:00 Subscribing to market data for symbol ENCC for trade position profit/loss. | 2018-07-05 21:40:00 Subscribing to market data for symbol ERBB for trade position profit/loss. | 2018-07-05 21:40:00 Subscribing to market data for symbol ESPH for trade position profit/loss. | 2018-07-05 21:40:00 Subscribing to market data for symbol FBEC for trade position profit/loss. | 2018-07-05 21:40:00 Subscribing to market data for symbol FTPM for trade position profit/loss. | 2018-07-05 21:40:00 Subscribing to market data for symbol FUTL for trade position profit/loss. | 2018-07-05 21:40:00 Subscribing to market data for symbol GBHL for trade position profit/loss. | 2018-07-05 21:40:00 Subscribing to market data for symbol GRCU for trade position profit/loss. | 2018-07-05 21:40:00 Subscribing to market data for symbol GYOG for trade position profit/loss. | 2018-07-05 21:40:00 Subscribing to market data for symbol HEMP for trade position profit/loss. | 2018-07-05 21:40:00 Subscribing to market data for symbol HMPQ for trade position profit/loss. | 2018-07-05 21:40:00 Subscribing to market data for symbol IFAN for trade position profit/loss. | 2018-07-05 21:40:00 Subscribing to market data for symbol IFXY for trade position profit/loss. | 2018-07-05 21:40:00 Subscribing to market data for symbol IGPK for trade position profit/loss. | 2018-07-05 21:40:00 Subscribing to market data for symbol KGKG for trade position profit/loss. | 2018-07-05 21:40:00 Subscribing to market data for symbol KNSC for trade position profit/loss. | 2018-07-05 21:40:00 Subscribing to market data for symbol MCOA for trade position profit/loss. | 2018-07-05 21:40:00 Subscribing to market data for symbol MEDT for trade position profit/loss. | 2018-07-05 21:40:00 Subscribing to market data for symbol MJNA for trade position profit/loss. | 2018-07-05 21:40:00 Subscribing to market data for symbol MJTK for trade position profit/loss. | 2018-07-05 21:40:00 Subscribing to market data for symbol MMEX for trade position profit/loss. | 2018-07-05 21:40:00 Subscribing to market data for symbol MRNJ for trade position profit/loss. | 2018-07-05 21:40:00 Subscribing to market data for symbol MYDX for trade position profit/loss. | 2018-07-05 21:40:00 Subscribing to market data for symbol MYHI for trade position profit/loss. | 2018-07-05 21:40:00 Subscribing to market data for symbol NGBL for trade position profit/loss. | 2018-07-05 21:40:00 Subscribing to market data for symbol NNSR for trade position profit/loss. | 2018-07-05 21:40:00 Subscribing to market data for symbol OPMZ for trade position profit/loss. | 2018-07-05 21:40:00 Subscribing to market data for symbol PHOT for trade position profit/loss. | 2018-07-05 21:40:00 Subscribing to market data for symbol POTN for trade position profit/loss. | 2018-07-05 21:40:00 Subscribing to market data for symbol PZOO for trade position profit/loss. | 2018-07-05 21:40:00 Subscribing to market data for symbol QEDN for trade position profit/loss. | 2018-07-05 21:40:00 Subscribing to market data for symbol RBII for trade position profit/loss. | 2018-07-05 21:40:00 Subscribing to market data for symbol RMHB for trade position profit/loss. | 2018-07-05 21:40:00 Subscribing to market data for symbol SING for trade position profit/loss. | 2018-07-05 21:40:00 Subscribing to market data for symbol SIPC for trade position profit/loss. | 2018-07-05 21:40:00 Subscribing to market data for symbol SSOF for trade position profit/loss. | 2018-07-05 21:40:00 Subscribing to market data for symbol STEV for trade position profit/loss. | 2018-07-05 21:40:00 Subscribing to market data for symbol TAUG for trade position profit/loss. | 2018-07-05 21:40:00 Subscribing to market data for symbol TWOH for trade position profit/loss. | 2018-07-05 21:40:00 Subscribing to market data for symbol TXHD for trade position profit/loss. | 2018-07-05 21:40:00 Subscribing to market data for symbol UAMM for trade position profit/loss. | 2018-07-05 21:40:00 Subscribing to market data for symbol UBQU for trade position profit/loss. | 2018-07-05 21:40:00 Subscribing to market data for symbol USEI for trade position profit/loss. | 2018-07-05 21:40:00 Subscribing to market data for symbol USMJ for trade position profit/loss. | 2018-07-05 21:40:00 Subscribing to market data for symbol VAPE for trade position profit/loss. | 2018-07-05 21:40:00 Subscribing to market data for symbol VNTH for trade position profit/loss. | 2018-07-05 21:40:00 Subscribing to market data for symbol VPOR for trade position profit/loss. | 2018-07-05 21:40:00 Subscribing to market data for symbol VRCI for trade position profit/loss. | 2018-07-05 21:40:00 Subscribing to market data for symbol VTNL for trade position profit/loss. | 2018-07-05 21:40:00 Subscribing to market data for symbol WCIG for trade position profit/loss. | 2018-07-05 21:40:00 Subscribing to market data for symbol WDRP for trade position profit/loss. | 2018-07-05 21:40:00 Subscribing to market data for symbol WTII for trade position profit/loss. | 2018-07-05 21:40:00 HTTPS connection to www.sierrachart.com:443 (5) | Creating socket. Using TLS 1.2. | 2018-07-05 21:40:02 HTTPS connection to www.sierrachart.com:443 (5) | Connecting to IP: 204.15.192.108. | 2018-07-05 21:40:02 HTTPS connection to login.sierrachart.com:443 (1) | Socket gracefully closed by remote side. | 2018-07-05 21:40:03 HTTPS connection to login.sierrachart.com:443 (1) | Received socket Close event. | 2018-07-05 21:40:03 HTTPS connection to login.sierrachart.com:443 (1) | Initiating close of socket by core. | 2018-07-05 21:40:03 HTTPS connection to login.sierrachart.com:443 (1) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2018-07-05 21:40:03 HTTPS connection to login.sierrachart.com:443 (1) | Closed. | 2018-07-05 21:40:03 Symbol settings are up-to-date for rithmic.trading | 2018-07-05 21:40:04 Received 5 login tokens. | 2018-07-05 21:40:07 Rithmic Trading | Port for executable: 62018 | 2018-07-05 21:40:09 Listening socket (1288). Port 62018 | Closed. | 2018-07-05 21:40:09 Rithmic Trading | Starting server: C:\SierraChart\Rim\DTCBridge.exe | 2018-07-05 21:40:09 HTTPS connection to www.sierrachart.com:443 (4) | Socket gracefully closed by remote side. | 2018-07-05 21:40:10 HTTPS connection to www.sierrachart.com:443 (4) | Received socket Close event. | 2018-07-05 21:40:10 HTTPS connection to www.sierrachart.com:443 (4) | Initiating close of socket by core. | 2018-07-05 21:40:10 HTTPS connection to www.sierrachart.com:443 (4) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2018-07-05 21:40:10 HTTPS connection to www.sierrachart.com:443 (4) | Closed. | 2018-07-05 21:40:10 Service is currently connecting. | 2018-07-05 21:40:11 * Rithmic Trading | Bridge process is running. | 2018-07-05 21:40:11 Rithmic Trading | Connecting to the server 127.0.0.1. Port 62018 | 2018-07-05 21:40:11 DTC Client socket (6) | Creating socket. | 2018-07-05 21:40:11 DTC Client socket (6) | Connecting to IP: 127.0.0.1. | 2018-07-05 21:40:11 Rithmic Trading | Connected to server. | 2018-07-05 21:40:11 Rithmic Trading | Starting socket receive thread. | 2018-07-05 21:40:11 Rithmic Trading | Sending encoding request to server: Binary VLS | 2018-07-05 21:40:11 Rithmic Trading | Setting DTC encoding to Binary VLS | 2018-07-05 21:40:11 Rithmic Trading | Sending logon request message. | 2018-07-05 21:40:11 Rithmic Trading | Message from server: Starting the connection process to data and trading service. | 2018-07-05 21:40:11 Rithmic Trading | Message from server: Logging is enabled. Log file: C:\SierraChart\Rim\Rithmic.log | 2018-07-05 21:40:11 Rithmic Trading | Message from server: Connecting to Rithmic 01 US server. | 2018-07-05 21:40:11 HTTPS connection to www.sierrachart.com:443 (5) | Socket gracefully closed by remote side. | 2018-07-05 21:40:11 HTTPS connection to www.sierrachart.com:443 (5) | Initiating close of socket by core. | 2018-07-05 21:40:11 HTTPS connection to www.sierrachart.com:443 (5) | Received socket Close event. | 2018-07-05 21:40:11 HTTPS connection to www.sierrachart.com:443 (5) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2018-07-05 21:40:11 HTTPS connection to www.sierrachart.com:443 (5) | Closed. | 2018-07-05 21:40:11 HTTPS connection to www.sierrachart.com:443 (2) | Socket gracefully closed by remote side. | 2018-07-05 21:40:12 HTTPS connection to www.sierrachart.com:443 (2) | Received socket Close event. | 2018-07-05 21:40:12 HTTPS connection to www.sierrachart.com:443 (2) | Initiating close of socket by core. | 2018-07-05 21:40:12 HTTPS connection to www.sierrachart.com:443 (2) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2018-07-05 21:40:12 HTTPS connection to www.sierrachart.com:443 (2) | Closed. | 2018-07-05 21:40:12 Rithmic Trading | Message from server: Error creating the main object. Error message: os error | 2018-07-05 21:40:14 Rithmic Trading | Received logon response. | 2018-07-05 21:40:14 Rithmic Trading | Server Name: DTC Bridge. | 2018-07-05 21:40:14 Rithmic Trading | Server protocol version: 8. Client protocol version: 8 | 2018-07-05 21:40:14 Rithmic Trading | Logon error received from server | 2018-07-05 21:40:14 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2018-07-05 21:40:14 Select 'File >> Disconnect' to prevent further connection attempts. | 2018-07-05 21:40:14 DTC Client socket (6) | Socket gracefully closed by remote side. | 2018-07-05 21:40:14 DTC Client socket (6) | Received socket Close event. | 2018-07-05 21:40:14 DTC Client socket (6) | Initiating close of socket by core. | 2018-07-05 21:40:14 DTC Client socket (6) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2018-07-05 21:40:14 DTC Client socket (6) | Closed. | 2018-07-05 21:40:14 Rithmic Trading | Disconnected. | 2018-07-05 21:40:14 Will reconnect to the server in 2.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2018-07-05 21:40:14 Rithmic Trading | Port for executable: 62036 | 2018-07-05 21:40:16 Listening socket (1324). Port 62036 | Closed. | 2018-07-05 21:40:16 Rithmic Trading | Starting server: C:\SierraChart\Rim\DTCBridge.exe | 2018-07-05 21:40:16 Rithmic Trading | Bridge process is not running! | 2018-07-05 21:40:18 Rithmic Trading | Connecting to the server 127.0.0.1. Port 62036 | 2018-07-05 21:40:18 DTC Client socket (7) | Creating socket. | 2018-07-05 21:40:18 DTC Client socket (7) | Connecting to IP: 127.0.0.1. | 2018-07-05 21:40:18 DTC Client socket (7) | Connect event error. Windows error code 10061: No connection could be made because the target machine actively refused it. | 2018-07-05 21:40:19 * DTC Client socket (7) | Initiating close of socket by core. | 2018-07-05 21:40:19 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2018-07-05 21:40:19 Select 'File >> Disconnect' to prevent further connection attempts. | 2018-07-05 21:40:19 DTC Client socket (7) | Closed. | 2018-07-05 21:40:19 Rithmic Trading | Disconnected. | 2018-07-05 21:40:19 Will reconnect to the server in 2.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2018-07-05 21:40:19 Rithmic Trading | Port for executable: 62040 | 2018-07-05 21:40:21 Listening socket (1296). Port 62040 | Closed. | 2018-07-05 21:40:21 Rithmic Trading | Starting server: C:\SierraChart\Rim\DTCBridge.exe | 2018-07-05 21:40:21 Rithmic Trading | Bridge process is not running! | 2018-07-05 21:40:23 Rithmic Trading | Connecting to the server 127.0.0.1. Port 62040 | 2018-07-05 21:40:23 DTC Client socket (8) | Creating socket. | 2018-07-05 21:40:23 DTC Client socket (8) | Connecting to IP: 127.0.0.1. | 2018-07-05 21:40:23 DTC Client socket (8) | Connect event error. Windows error code 10061: No connection could be made because the target machine actively refused it. | 2018-07-05 21:40:24 * DTC Client socket (8) | Initiating close of socket by core. | 2018-07-05 21:40:24 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2018-07-05 21:40:24 Select 'File >> Disconnect' to prevent further connection attempts. | 2018-07-05 21:40:24 DTC Client socket (8) | Closed. | 2018-07-05 21:40:24 Rithmic Trading | Disconnected. | 2018-07-05 21:40:24 Will reconnect to the server in 2.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2018-07-05 21:40:24 Rithmic Trading | Port for executable: 62042 | 2018-07-05 21:40:26 Listening socket (1068). Port 62042 | Closed. | 2018-07-05 21:40:26 Rithmic Trading | Starting server: C:\SierraChart\Rim\DTCBridge.exe | 2018-07-05 21:40:26 File >> Disconnect selected. | 2018-07-05 21:40:27 Rithmic Trading | Disconnected. | 2018-07-05 21:40:27 Sierra Chart Support |
| [2018-07-06 14:16:16] |
| |
|
This is the relevant message: Rithmic Trading | Message from server: Error creating the main object. Error message: os error | 2018-07-05 21:40:14 We can tell you this is not good and we do not know exactly what the reason is and it is not within our control. It is recommended to avoid Rithmic if possible. Are you using Rithmic for live trading purposes? Or for simulated trading? There are alternatives to Rithmic. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2018-07-06 14:16:25
|
To post a message in this thread, you need to log in with your Sierra Chart account: