Support Board
Date/Time: Mon, 17 Mar 2025 18:41:00 +0000
Close / Cancel Account
View Count: 2881
| [2018-06-28 15:05:02] |
| User173602 - Posts: 16 |
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SC Support, I'm wanting to close this account as I have an M2M Algo account and no longer need both accounts as I've transitioned everything over the M2M SC. The SC data that I pay for is due to renew in the next few days, so I'm kindly asking that the SC data feed(s) be terminated and SC subscription for this account to also be closed and the remaining balance refunded. Please let me know. |
| [2018-06-28 16:08:59] |
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A refund has been issued according to the refunds policy here: Sierra Chart Purchase and License Information: Refunds Sierra Chart Support Date Time Of Last Edit: 2018-06-28 16:12:46
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| [2021-09-06 13:44:51] |
| Pervez Virani - Posts: 4 |
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Hi, I need to cancel my membership because I found out that my broker also has sierra charts available to us. I do not want to have two accounts can you please cancel my monthly membership? Thank you, PV |
| [2021-09-06 15:05:53] |
| John - SC Support - Posts: 38711 |
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I need to cancel my membership because I found out that my broker also has sierra charts available to us. I do not want to have two accounts can you please cancel my monthly membership?
Since you do not have any funds in your account, it will automatically expire at the end of the current period (September 28, 2021). There is nothing else you need to do. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-03-17 15:43:32] |
| Ourdoff - Posts: 18 |
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I would like to cancel my account please
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| [2022-03-17 15:58:46] |
| John - SC Support - Posts: 38711 |
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Ourdoff: We have set your account to not renew. Therefore, your account will automatically expire at the end of your current usage time (March 20, 2022). To request a refund of your Services Surplus, please start an Account Support Ticket here: https://www.sierrachart.com/UserControlPanel.php?page=SupportTickets Also refer to our Refund Policy here: Sierra Chart Purchase and License Information: Refunds For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-09-09 19:34:43] |
| User18861 - Posts: 1 |
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Can you cancel my subscription?
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| [2022-09-09 22:22:50] |
| John - SC Support - Posts: 38711 |
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User18861: We have set your account to not renew and adjusted your Usage Time to the nearest whole month (we only refund in whole months). Therefore, your account will automatically expire on September 27, 2022. The additional time was changed back to dollars and put into your Services Surplus. To request a refund of your Services Surplus, please start an Account Support Ticket here: https://www.sierrachart.com/UserControlPanel.php?page=SupportTickets Also refer to our Refund Policy here: Sierra_Chart Purchase and License Information: Refunds For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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