Support Board
Date/Time: Fri, 01 Nov 2024 05:24:20 +0000
HELP! What can I do and how can I do
View Count: 1827
| [2018-06-14 15:30:48] |
| User150435 - Posts: 17 |
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What can I do and how can I do Hi all, I have a real account with a broker, but I only use it for quotes. The money on the balance sheet is over and I need to update the platform. I was shown the message that you have to pay 24 dollars. Is this the question? I need quotes online euro pound and SP500 tell me on the steps how to pay everything correctly and whether I need to contact the broker for recovery Date Time Of Last Edit: 2018-06-14 15:33:05
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 sierra chart 1.jpg / V - Attached On 2018-06-14 15:31:23 UTC - Size: 124.67 KB - 328 views sierra chart 2.jpg / V - Attached On 2018-06-14 15:33:03 UTC - Size: 58.04 KB - 341 views |
| [2018-06-14 18:49:07] |
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You do need to pay for Sierra Chart. Pricing can be found here: Description of Service Packages and Pricing Login to Sierra Chart using the account you have used on this support board. Follow the instructions here: Sierra Chart - Software Login Instructions: Login with a Different Sierra Chart Account Name We have activated your account now for five days. Follow these instructions to add usage time to your Sierra Chart account:
1. Select "Help >> Add Usage Credit" on the Sierra Chart software menu. You can also go to this page in your browser: https://www.sierrachart.com/UserControlPanel.php?page=ServicesActivation Login with your Sierra Chart Account Name and Password. 2. Choose the particular Service Package that you want to automatically renew and press the "Update" button. 3. Add sufficient credit to your Services Balance using any of the available payment options: https://www.sierrachart.com/UserControlPanel.php?page=AddAccountCredit For further information, refer to: Sierra Chart Purchase and License Information: Renewing Access Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2018-06-14 19:33:04] |
| User150435 - Posts: 17 |
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Do you activate yourself? Forgive me while I'm not good at connecting. Thanks for the help now I know what to do but there is a question how to understand the activated for 5 days what will happen if I do not have time or can not replenish the balance for the account? can you explain? |
| [2018-06-14 19:47:36] |
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Yes you do need to make a payment on the account yourself. For the next five days your account is active but you need to login to Sierra Chart using the same account you have used on this Support Board following these instructions here: Sierra Chart - Software Login Instructions: Login with a Different Sierra Chart Account Name After the 5 days, the account will just revert to free mode. Which will have restrictions. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2018-06-14 19:47:53
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| [2018-06-15 16:17:15] |
| User150435 - Posts: 17 |
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After the 5 days, the account will just revert to free mode. Which will have restrictions <--These are the words I'm afraid of them :) So I still have a couple of questions: 1. can I refill the balance on the weekend and 2. When will it expire 5 days? on Monday ? $ Thanks for the support, I'm just planning to seriously start testing the strategy at the moment I'm on another platform and if I decide to start using yours again, I'll have to change Tc and this time and money and I'm very worried Date Time Of Last Edit: 2018-06-15 18:02:41
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| [2018-06-15 18:23:03] |
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Of course you can make a payment on the weekend. Select Help >> Account Control Panel to see the usage time ending date. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2018-06-17 12:52:31] |
| User150435 - Posts: 17 |
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it.s problems why?
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| sierra chart 1.jpg / V - Attached On 2018-06-17 12:52:25 UTC - Size: 68.72 KB - 299 views |
| [2018-06-17 13:04:26] |
| User150435 - Posts: 17 |
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and then... ist all ? I can now use real quotations for 3 packages in a month? :) |
| sierra chart 2.jpg / V - Attached On 2018-06-17 13:04:14 UTC - Size: 136.44 KB - 315 views |
| [2018-06-17 19:43:05] |
| User34368 - Posts: 2 |
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I connected but there is no connection usually earlier in this time everything was started I also wrote to the broker maybe he will tell me something I had such a case I was activated by a broker's employee but I do not know why this is Logs Reading Internal Order ID file. | 2018-06-17 14:39:57 Reading Trade Orders file. | 2018-06-17 14:39:57 Reading Trade Positions file. | 2018-06-17 14:39:57 Listening on UDP port 22903. | 2018-06-17 14:39:57 Software version: 1689 | 2018-06-17 14:39:57 Usage end date: 2018-07-18 | 2018-06-17 14:39:57 Enabled for: Advanced Features. | 2018-06-17 14:39:57 Enabled for: Sierra Chart Historical Data Service. | 2018-06-17 14:39:57 Allow Support for Sierra Chart Data Feeds is enabled. | 2018-06-17 14:39:57 Current selected Data/Trading service: Rithmic Trading | 2018-06-17 14:39:57 Chart Update Interval: 500 | 2018-06-17 14:39:57 Data/Trade Service Settings automatically set. | 2018-06-17 14:39:57 Time Zone: -05:00:00 (CST-06CDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2018-06-17 14:39:57 2018-06-17 22:40:04 Local computer time | 2018-06-17 14:39:57 2018-06-17 19:40:04 Local computer time in UTC | 2018-06-17 14:39:57 2018-06-17 14:40:04 Local computer time in SC Time Zone | 2018-06-17 14:39:57 2018-06-17 19:40:03 Server time in UTC | 2018-06-17 14:39:57 Local computer UTC time and Server UTC time difference: 2 seconds. | 2018-06-17 14:39:57 Program path: C:\SierraChart\ | 2018-06-17 14:39:57 Data Files path: C:\SierraChart\Data\ | 2018-06-17 14:39:57 OS Version Number: 10.0 | 2018-06-17 14:39:57 Locale Setting: C | 2018-06-17 14:39:57 Checking for new symbol settings for service code rim | 2018-06-17 14:39:57 HTTPS connection to www.sierrachart.com:443 (4) | Creating socket. Using TLS 1.2. | 2018-06-17 14:39:57 HTTPS connection to www.sierrachart.com:443 (4) | Connecting to IP: 204.15.192.108. | 2018-06-17 14:39:57 Symbol settings are up-to-date for rim | 2018-06-17 14:40:05 Received 5 login tokens. | 2018-06-17 14:40:05 HTTPS connection to www.sierrachart.com:443 (5) | Creating socket. Using TLS 1.2. | 2018-06-17 14:40:06 HTTPS connection to www.sierrachart.com:443 (5) | Connecting to IP: 204.15.192.108. | 2018-06-17 14:40:06 HTTPS connection to www.sierrachart.com:443 (4) | Socket gracefully closed by remote side. | 2018-06-17 14:40:10 HTTPS connection to www.sierrachart.com:443 (4) | Received socket Close event. | 2018-06-17 14:40:10 HTTPS connection to www.sierrachart.com:443 (4) | Initiating close of socket by core. | 2018-06-17 14:40:10 HTTPS connection to www.sierrachart.com:443 (4) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2018-06-17 14:40:10 HTTPS connection to www.sierrachart.com:443 (4) | Closed. | 2018-06-17 14:40:10 HTTPS connection to www.sierrachart.com:443 (2) | Socket gracefully closed by remote side. | 2018-06-17 14:40:10 HTTPS connection to www.sierrachart.com:443 (2) | Received socket Close event. | 2018-06-17 14:40:10 HTTPS connection to www.sierrachart.com:443 (2) | Initiating close of socket by core. | 2018-06-17 14:40:10 HTTPS connection to www.sierrachart.com:443 (2) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2018-06-17 14:40:10 HTTPS connection to www.sierrachart.com:443 (2) | Closed. | 2018-06-17 14:40:10 HTTPS connection to www.sierrachart.com:443 (5) | Socket gracefully closed by remote side. | 2018-06-17 14:40:12 HTTPS connection to www.sierrachart.com:443 (5) | Received socket Close event. | 2018-06-17 14:40:12 HTTPS connection to www.sierrachart.com:443 (5) | Initiating close of socket by core. | 2018-06-17 14:40:12 HTTPS connection to www.sierrachart.com:443 (5) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2018-06-17 14:40:12 HTTPS connection to www.sierrachart.com:443 (5) | Closed. | 2018-06-17 14:40:12 Rithmic Trading | Port for executable: 52865 | 2018-06-17 14:40:15 Listening socket (1372). Port 52865 | Closed. | 2018-06-17 14:40:15 Rithmic Trading | Starting server: C:\SierraChart\Rim\DTCBridge.exe | 2018-06-17 14:40:15 Rithmic Trading | Bridge process is running. | 2018-06-17 14:40:36 Rithmic Trading | Connecting to the server 127.0.0.1. Port 52865 | 2018-06-17 14:40:36 DTC Client socket (6) | Creating socket. | 2018-06-17 14:40:36 DTC Client socket (6) | Connecting to IP: 127.0.0.1. | 2018-06-17 14:40:36 Rithmic Trading | Connected to server. | 2018-06-17 14:40:36 Rithmic Trading | Starting socket receive thread. | 2018-06-17 14:40:36 Rithmic Trading | Sending Encoding Request to server | 2018-06-17 14:40:36 Rithmic Trading | Setting DTC encoding to Binary VLS | 2018-06-17 14:40:36 Rithmic Trading | Sending logon request message. | 2018-06-17 14:40:36 Rithmic Trading | Message from server: Starting the connection process to data and trading service. | 2018-06-17 14:40:36 Rithmic Trading | Message from server: Logging is enabled. Log file: C:\SierraChart\Rim\Rithmic.log | 2018-06-17 14:40:36 Rithmic Trading | Message from server: Connecting to Rithmic 01 US server. | 2018-06-17 14:40:36 Rithmic Trading | Message from server: Server Alert: Market Data Connection Opened | 2018-06-17 14:40:39 Rithmic Trading | Message from server: Server Alert: Market Data Connection Login Failed. Result text: "permission denied" | 2018-06-17 14:40:39 Rithmic Trading | Received logon response. | 2018-06-17 14:40:39 Rithmic Trading | Server Name: DTC Bridge. | 2018-06-17 14:40:39 Rithmic Trading | Server protocol version: 8. Client protocol version: 8 | 2018-06-17 14:40:39 Rithmic Trading | Logon error received from server | 2018-06-17 14:40:39 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2018-06-17 14:40:39 Select 'File >> Disconnect' to prevent further connection attempts. | 2018-06-17 14:40:39 DTC Client socket (6) | Initiating close of socket by core. | 2018-06-17 14:40:39 Rithmic Trading | Disconnected. | 2018-06-17 14:40:39 DTC Client socket (6) | Shutdown started. Waiting for graceful close. | 2018-06-17 14:40:39 Will reconnect to the server in 2.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2018-06-17 14:40:39 Rithmic Trading | Port for executable: 52885 | 2018-06-17 14:40:41 Listening socket (1384). Port 52885 | Closed. | 2018-06-17 14:40:41 Rithmic Trading | Starting server: C:\SierraChart\Rim\DTCBridge.exe | 2018-06-17 14:40:41 Rithmic Trading | Bridge process is not running! | 2018-06-17 14:40:43 Rithmic Trading | Connecting to the server 127.0.0.1. Port 52885 | 2018-06-17 14:40:43 DTC Client socket (7) | Creating socket. | 2018-06-17 14:40:43 DTC Client socket (7) | Connecting to IP: 127.0.0.1. | 2018-06-17 14:40:43 DTC Client socket (7) | Connect event error. Windows error code 10061: Ïîäêëþ÷åíèå íå óñòàíîâëåíî, ò.ê. êîíå÷íûé êîìïüþòåð îòâåðã çàïðîñ íà ïîäêëþ÷åíèå. | 2018-06-17 14:40:44 * DTC Client socket (7) | Initiating close of socket by core. | 2018-06-17 14:40:44 DTC Client socket (7) | Closed. | 2018-06-17 14:40:44 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2018-06-17 14:40:44 Select 'File >> Disconnect' to prevent further connection attempts. | 2018-06-17 14:40:44 Rithmic Trading | Disconnected. | 2018-06-17 14:40:44 Will reconnect to the server in 2.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2018-06-17 14:40:44 Rithmic Trading | Port for executable: 52887 | 2018-06-17 14:40:46 Listening socket (1368). Port 52887 | Closed. | 2018-06-17 14:40:46 Rithmic Trading | Starting server: C:\SierraChart\Rim\DTCBridge.exe | 2018-06-17 14:40:46 Rithmic Trading | Bridge process is not running! | 2018-06-17 14:40:48 Rithmic Trading | Connecting to the server 127.0.0.1. Port 52887 | 2018-06-17 14:40:48 DTC Client socket (8) | Creating socket. | 2018-06-17 14:40:48 DTC Client socket (8) | Connecting to IP: 127.0.0.1. | 2018-06-17 14:40:48 DTC Client socket (8) | Connect event error. Windows error code 10061: Ïîäêëþ÷åíèå íå óñòàíîâëåíî, ò.ê. êîíå÷íûé êîìïüþòåð îòâåðã çàïðîñ íà ïîäêëþ÷åíèå. | 2018-06-17 14:40:49 * DTC Client socket (8) | Initiating close of socket by core. | 2018-06-17 14:40:49 DTC Client socket (8) | Closed. | 2018-06-17 14:40:49 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2018-06-17 14:40:49 Select 'File >> Disconnect' to prevent further connection attempts. | 2018-06-17 14:40:49 Rithmic Trading | Disconnected. | 2018-06-17 14:40:49 Will reconnect to the server in 2.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2018-06-17 14:40:49 Rithmic Trading | Port for executable: 52892 | 2018-06-17 14:40:51 Listening socket (1396). Port 52892 | Closed. | 2018-06-17 14:40:51 Rithmic Trading | Starting server: C:\SierraChart\Rim\DTCBridge.exe | 2018-06-17 14:40:51 Rithmic Trading | Bridge process is not running! | 2018-06-17 14:40:53 Rithmic Trading | Connecting to the server 127.0.0.1. Port 52892 | 2018-06-17 14:40:53 DTC Client socket (9) | Creating socket. | 2018-06-17 14:40:53 DTC Client socket (9) | Connecting to IP: 127.0.0.1. | 2018-06-17 14:40:53 DTC Client socket (9) | Connect event error. Windows error code 10061: Ïîäêëþ÷åíèå íå óñòàíîâëåíî, ò.ê. êîíå÷íûé êîìïüþòåð îòâåðã çàïðîñ íà ïîäêëþ÷åíèå. | 2018-06-17 14:40:54 * DTC Client socket (9) | Initiating close of socket by core. | 2018-06-17 14:40:54 DTC Client socket (9) | Closed. | 2018-06-17 14:40:54 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2018-06-17 14:40:54 Select 'File >> Disconnect' to prevent further connection attempts. | 2018-06-17 14:40:54 Rithmic Trading | Disconnected. | 2018-06-17 14:40:54 Will reconnect to the server in 2.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2018-06-17 14:40:54 Rithmic Trading | Port for executable: 52914 | 2018-06-17 14:40:56 Listening socket (1368). Port 52914 | Closed. | 2018-06-17 14:40:56 Rithmic Trading | Starting server: C:\SierraChart\Rim\DTCBridge.exe | 2018-06-17 14:40:56 Rithmic Trading | Bridge process is not running! | 2018-06-17 14:40:58 Rithmic Trading | Connecting to the server 127.0.0.1. Port 52914 | 2018-06-17 14:40:58 DTC Client socket (10) | Creating socket. | 2018-06-17 14:40:58 DTC Client socket (10) | Connecting to IP: 127.0.0.1. | 2018-06-17 14:40:58 DTC Client socket (10) | Connect event error. Windows error code 10061: Ïîäêëþ÷åíèå íå óñòàíîâëåíî, ò.ê. êîíå÷íûé êîìïüþòåð îòâåðã çàïðîñ íà ïîäêëþ÷åíèå. | 2018-06-17 14:40:59 * DTC Client socket (10) | Initiating close of socket by core. | 2018-06-17 14:40:59 DTC Client socket (10) | Closed. | 2018-06-17 14:40:59 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2018-06-17 14:40:59 Select 'File >> Disconnect' to prevent further connection attempts. | 2018-06-17 14:40:59 Rithmic Trading | Disconnected. | 2018-06-17 14:40:59 Will reconnect to the server in 2.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2018-06-17 14:40:59 DTC Client socket (6) | Socket gracefully closed by remote side. | 2018-06-17 14:41:00 DTC Client socket (6) | Closed. | 2018-06-17 14:41:00 Rithmic Trading | Port for executable: 52929 | 2018-06-17 14:41:01 Listening socket (1208). Port 52929 | Closed. | 2018-06-17 14:41:01 Rithmic Trading | Starting server: C:\SierraChart\Rim\DTCBridge.exe | 2018-06-17 14:41:01 Rithmic Trading | Bridge process is running. | 2018-06-17 14:41:03 Rithmic Trading | Connecting to the server 127.0.0.1. Port 52929 | 2018-06-17 14:41:03 DTC Client socket (12) | Creating socket. | 2018-06-17 14:41:03 DTC Client socket (12) | Connecting to IP: 127.0.0.1. | 2018-06-17 14:41:03 Rithmic Trading | Connected to server. | 2018-06-17 14:41:03 Rithmic Trading | Starting socket receive thread. | 2018-06-17 14:41:03 Rithmic Trading | Sending Encoding Request to server | 2018-06-17 14:41:03 Rithmic Trading | Setting DTC encoding to Binary VLS | 2018-06-17 14:41:03 Rithmic Trading | Sending logon request message. | 2018-06-17 14:41:03 Rithmic Trading | Message from server: Starting the connection process to data and trading service. | 2018-06-17 14:41:03 Rithmic Trading | Message from server: Logging is enabled. Log file: C:\SierraChart\Rim\Rithmic.log | 2018-06-17 14:41:03 Rithmic Trading | Message from server: Connecting to Rithmic 01 US server. | 2018-06-17 14:41:03 Rithmic Trading | Message from server: Server Alert: Market Data Connection Opened | 2018-06-17 14:41:05 Rithmic Trading | Message from server: Server Alert: Market Data Connection Login Failed. Result text: "permission denied" | 2018-06-17 14:41:05 Rithmic Trading | Received logon response. | 2018-06-17 14:41:05 Rithmic Trading | Server Name: DTC Bridge. | 2018-06-17 14:41:05 Rithmic Trading | Server protocol version: 8. Client protocol version: 8 | 2018-06-17 14:41:05 Rithmic Trading | Logon error received from server | 2018-06-17 14:41:05 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2018-06-17 14:41:05 Select 'File >> Disconnect' to prevent further connection attempts. | 2018-06-17 14:41:05 DTC Client socket (12) | Initiating close of socket by core. | 2018-06-17 14:41:05 DTC Client socket (12) | Shutdown started. Waiting for graceful close. | 2018-06-17 14:41:05 Rithmic Trading | Disconnected. | 2018-06-17 14:41:05 Will reconnect to the server in 2.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2018-06-17 14:41:05 Rithmic Trading | Port for executable: 52940 | 2018-06-17 14:41:07 Listening socket (1404). Port 52940 | Closed. | 2018-06-17 14:41:07 Rithmic Trading | Starting server: C:\SierraChart\Rim\DTCBridge.exe | 2018-06-17 14:41:07 Rithmic Trading | Bridge process is not running! | 2018-06-17 14:41:09 Rithmic Trading | Connecting to the server 127.0.0.1. Port 52940 | 2018-06-17 14:41:09 DTC Client socket (13) | Creating socket. | 2018-06-17 14:41:09 DTC Client socket (13) | Connecting to IP: 127.0.0.1. | 2018-06-17 14:41:09 DTC Client socket (13) | Connect event error. Windows error code 10061: Ïîäêëþ÷åíèå íå óñòàíîâëåíî, ò.ê. êîíå÷íûé êîìïüþòåð îòâåðã çàïðîñ íà ïîäêëþ÷åíèå. | 2018-06-17 14:41:10 * DTC Client socket (13) | Initiating close of socket by core. | 2018-06-17 14:41:10 DTC Client socket (13) | Closed. | 2018-06-17 14:41:10 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2018-06-17 14:41:10 Select 'File >> Disconnect' to prevent further connection attempts. | 2018-06-17 14:41:10 Rithmic Trading | Disconnected. | 2018-06-17 14:41:10 Will reconnect to the server in 2.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2018-06-17 14:41:10 Date Time Of Last Edit: 2018-06-17 20:02:30
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| [2018-06-18 04:34:28] |
| User34368 - Posts: 2 |
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So they explained to me that for the receipt of real time quotes from the broker, I need to keep at least $ 100 + package in my account. At the moment I have 45 dollars there, I added 24 was 69 and where I broke off 24 dollars, I did not understand :( they disappeared as I understood Tell me, do you have cheap options? with real quotes? |
| [2018-06-18 06:21:23] |
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We do see the successful payment for usage time on your Sierra Chart account. However, this is the problem you are having connecting to Rithmic: Rithmic Trading | Message from server: Server Alert: Market Data Connection Login Failed. Result text: "permission denied" | 2018-06-17 14:41:05 Refer to: Rithmic Trading Platform Service: Permission Denied Resolution Procedure We really recommend just using the Sierra Chart Historical Data Service: Sierra Chart Historical Data Service It does not provide real-time data, but it is much easier and has no additional cost. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2018-06-18 06:22:59
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