Support Board
Date/Time: Sun, 24 Nov 2024 07:50:18 +0000
Missing Data
View Count: 1947
| [2013-10-07 12:32:35] |
| 100 - Posts: 147 |
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I'm not sure if this is a platform issue, or a data provider issue. I've already asked Rithmic for a call. In the meantime: I am missing data from Friday afternoon until This morning at 8 am, when I flipped my machines on. There is no data for any of my charts, for sunday night and early monday morning. Have you seen this problem before? Any help is much appreciated. Thank you. |
| [2013-10-07 14:31:30] |
| 100 - Posts: 147 |
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I also can't update Sierra Chart...
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| [2013-10-07 15:15:52] |
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Please post a copy of your Message Log following the steps here: https://www.sierrachart.com/index.php?l=PostingInformation.php#log Sierra Chart Support |
| [2013-10-07 15:30:53] |
| N2S - Posts: 15 |
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I also don't get a backfill when I start Sierra V1032. When I delete and download the data I get the missing bars. Looks like an Optimus issue because a friend also trades with Optimus but uses an earlier version of Sierra and he had the same problem today.
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| [2013-10-07 15:54:28] |
| Zosimus - Posts: 345 |
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I am with Rithmic feed too and I also had those problems. Delete and download solved the problem but only on the second try.
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| [2013-10-07 15:57:07] |
| 100 - Posts: 147 |
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I was able to update, but now I don't get a log file. (I'm assuming I should be looking at 'trade service log'). There is nothing written under trade service log. Normally a log file appears upon connecting to rithmic. -now there is none. When I am connected I receive real time data. However, there is no loading of recent data. I only have data for the time when my computer was connected. So I have data from 806 to 830. & 930 to 10. There is only data for the time periods when I was logged in. Date Time Of Last Edit: 2013-10-07 16:00:48
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| [2013-10-07 16:03:37] |
| 100 - Posts: 147 |
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Yon is absolutely correct. "DELETE AND DOWNLOAD" under edit, used two times, fixes the issue. Thank you very much Yon! |
| [2013-10-07 16:46:38] |
| 100 - Posts: 147 |
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------ Correction. Delete and download will fix the issue, TEMPORARILY. When I reopen Sierra Chart I am still missing all of the data from the last time I had the chart loaded. The issue appears to be that I am not requesting or receiving the historic data (from the last 2 days). Do you know what I am supposed to do? / Who I am supposed to contact? Is this a Rithmic or Sierra Issue? Should I reinstall Sierra? Is there a way to change data feed settings? Here's a Copy of my Message Log: Software version: 1032 | 2013-10-07 12:46:57 Usage end date: 2013-10-21 | 2013-10-07 12:46:57 Sierra Chart Historical Data Service is included. | 2013-10-07 12:46:57 Active service: Rithmic 01 | 2013-10-07 12:46:57 Time Zone: -04:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2013-10-07 12:46:57 2013-10-07 12:46:57 Local computer clock time | 2013-10-07 12:46:57 2013-10-07 16:46:57 GMT time | 2013-10-07 12:46:57 2013-10-07 12:46:57 Time zone adjusted time | 2013-10-07 12:46:57 Time difference to server time: 0 seconds. | 2013-10-07 12:46:57 Program path: C:\SierraChart\ | 2013-10-07 12:46:57 Data Files path: C:\SierraChart\Data\ | 2013-10-07 12:46:57 OS Version Number: 6.1 | 2013-10-07 12:46:57 GSP - Port for executable: | 2013-10-07 12:47:02 GSP - Starting server: C:\SierraChart\Rim\GSPBridge.exe | 2013-10-07 12:47:02 GSP: Connecting to the server 127.0.0.1. Port | 2013-10-07 12:47:03 The network socket is connected. | 2013-10-07 12:47:03 GSP: Connected to server. | 2013-10-07 12:47:03 GSP: Sending logon request message. | 2013-10-07 12:47:03 GSP - Starting the connection process to data and trading service. | 2013-10-07 12:47:03 GSP - Logging is enabled. Log file: Rithmic.log | 2013-10-07 12:47:03 GSP - Connecting to Rithmic Production server. | 2013-10-07 12:47:03 GSP - Alert Message: Market Data Connection Opened. | 2013-10-07 12:47:21 GSP - Alert Message: Market Data Connection Login Complete. ok | 2013-10-07 12:47:21 GSP - Alert Message: Trading System Connection Opened. | 2013-10-07 12:47:21 GSP - Alert Message: Trading System Connection Login Complete. ok | 2013-10-07 12:47:21 GSP - Received account information | 2013-10-07 12:47:21 GSP - Alert Message: PnL Connection Opened. | 2013-10-07 12:47:21 GSP - Alert Message: PnL Connection Login Complete. ok | 2013-10-07 12:47:21 GSP - Alert Message: Intraday History Connection Opened. | 2013-10-07 12:47:21 GSP - Alert Message: Intraday History Connection Login Complete. ok | 2013-10-07 12:47:21 GSP Server Info - Server Name: Sierra Chart GSP Bridge. Server Version: 1.1. Provider Name: Rithmic GSP. | 2013-10-07 12:47:21 GSP - Server protocol version: 3. Client protocol version: 3. There is a protocol match. | 2013-10-07 12:47:21 Rithmic GSP - Successfully connected. | 2013-10-07 12:47:21 Starting updates for: ESZ3-CME | 2013-10-07 12:47:21 HD Request # 2 - Downloading Intraday chart data for ESZ3-CME to the file ESZ3-CME.scid. Service: rim | 2013-10-07 12:47:21 HD Request # 2 - Starting date and time in file: 2013-10-07 12:43:30.0 | 2013-10-07 12:47:21 HD Request # 2 - Using server: ds3.sierracharts.com port 10049 | 2013-10-07 12:47:21 Resolved address ds3.sierracharts.com to IP 65.182.172.164 | 2013-10-07 12:47:21 The network socket is connected. | 2013-10-07 12:47:22 HD Request # 2 - Requesting up to 93 days of Intraday data. | 2013-10-07 12:47:22 Starting updates for: NQZ3-CME | 2013-10-07 12:47:22 HD Request # 2 - Decompressing data. | 2013-10-07 12:47:22 Socket closed. No error. | 2013-10-07 12:47:22 HD Request # 2 - Received 0 records and wrote 0 records for ESZ3-CME | 2013-10-07 12:47:22 HD Request # 2 - Intraday download COMPLETE for ESZ3-CME | 2013-10-07 12:47:22 Real-time intraday chart data file updates started for ESZ3-CME | 2013-10-07 12:47:22 HD Request # 4 - Downloading Intraday chart data for NQZ3-CME to the file NQZ3-CME.scid. Service: rim | 2013-10-07 12:47:22 HD Request # 4 - Starting date and time in file: 2013-10-07 12:43:30.0 | 2013-10-07 12:47:22 HD Request # 4 - Using server: ds5.sierracharts.com port 10049 | 2013-10-07 12:47:22 Resolved address ds5.sierracharts.com to IP 204.15.192.106 | 2013-10-07 12:47:22 The network socket is connected. | 2013-10-07 12:47:22 HD Request # 4 - Requesting up to 93 days of Intraday data. | 2013-10-07 12:47:22 HD Request # 4 - Decompressing data. | 2013-10-07 12:47:22 HD Request # 4 - Receiving Intraday data for NQZ3-CME starting at 2013-10-07 12:43:30 | 2013-10-07 12:47:22 HD Request # 4 - Timestamp of first Intraday data file record written: 2013-10-07 12:43:30 | 2013-10-07 12:47:22 Socket closed. No error. | 2013-10-07 12:47:22 HD Request # 4 - Received 113 records from 2013-10-07 12:43:30 to 2013-10-07 12:47:18 (3.8 minutes) and wrote 113 records for NQZ3-CME | 2013-10-07 12:47:22 HD Request # 4 - Intraday download COMPLETE for NQZ3-CME | 2013-10-07 12:47:22 Real-time intraday chart data file updates started for NQZ3-CME | 2013-10-07 12:47:22 Chart #5 has tagged chart #4 for full recalculation. Chartbook: #ES AT TRIGGER 2 x.cht | 2013-10-07 12:47:23 Chart #4 is performing a full recalculation because it has been tagged. Chartbook: #ES AT TRIGGER 2 x.cht | 2013-10-07 12:47:23 Rithmic GSP: Requesting Trade Positions data. | 2013-10-07 12:47:26 Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\ESZ3-CME.scid | 2013-10-07 12:51:04 Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\ESZ3-CME.scid | 2013-10-07 12:51:04 Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\ESZ3-CME.scid | 2013-10-07 12:51:04 Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\ESZ3-CME.scid | 2013-10-07 12:51:04 HD Request # 6 - Downloading Intraday chart data for ESZ3-CME to the file ESZ3-CME.scid. Service: rim | 2013-10-07 12:51:04 HD Request # 6 - Using server: ds4.sierracharts.com port 10049 | 2013-10-07 12:51:04 Resolved address ds4.sierracharts.com to IP | 2013-10-07 12:51:04 The network socket is connected. | 2013-10-07 12:51:04 HD Request # 6 - Requesting up to 93 days of Intraday data. | 2013-10-07 12:51:04 HD Request # 6 - Decompressing data. | 2013-10-07 12:51:04 HD Request # 6 - Receiving Intraday data for ESZ3-CME starting at 2013-08-01 05:14:38 | 2013-10-07 12:51:04 HD Request # 6 - Timestamp of first Intraday data file record written: 2013-08-01 05:14:38 | 2013-10-07 12:51:04 Socket closed. No error. | 2013-10-07 12:51:07 HD Request # 6 - Received 457504 records from 2013-08-01 05:14:38 to 2013-10-04 17:14:56 (64.5 days) and wrote 457504 records for ESZ3-CME | 2013-10-07 12:52:27 HD Request # 6 - Intraday download COMPLETE for ESZ3-CME | 2013-10-07 12:52:27 Real-time intraday chart data file updates started for ESZ3-CME | 2013-10-07 12:52:27 Encountered an out-of-memory condition when calling a study function. | 2013-10-07 12:52:40 Date Time Of Last Edit: 2013-10-07 16:57:51
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| [2013-10-07 17:20:13] |
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There was a problem and it is now resolved. Please refer to help topic 7.1 here to redownload the missing data: http://www.sierrachart.com/index.php?l=doc/helpdetails7.html#RefreshWithData Sierra Chart Support Date Time Of Last Edit: 2013-10-07 18:00:27
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