Support Board
Date/Time: Sun, 24 Nov 2024 08:07:49 +0000
Post From: Missing Data
| [2013-10-07 16:46:38] |
| 100 - Posts: 147 |
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------ Correction. Delete and download will fix the issue, TEMPORARILY. When I reopen Sierra Chart I am still missing all of the data from the last time I had the chart loaded. The issue appears to be that I am not requesting or receiving the historic data (from the last 2 days). Do you know what I am supposed to do? / Who I am supposed to contact? Is this a Rithmic or Sierra Issue? Should I reinstall Sierra? Is there a way to change data feed settings? Here's a Copy of my Message Log: Software version: 1032 | 2013-10-07 12:46:57 Usage end date: 2013-10-21 | 2013-10-07 12:46:57 Sierra Chart Historical Data Service is included. | 2013-10-07 12:46:57 Active service: Rithmic 01 | 2013-10-07 12:46:57 Time Zone: -04:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2013-10-07 12:46:57 2013-10-07 12:46:57 Local computer clock time | 2013-10-07 12:46:57 2013-10-07 16:46:57 GMT time | 2013-10-07 12:46:57 2013-10-07 12:46:57 Time zone adjusted time | 2013-10-07 12:46:57 Time difference to server time: 0 seconds. | 2013-10-07 12:46:57 Program path: C:\SierraChart\ | 2013-10-07 12:46:57 Data Files path: C:\SierraChart\Data\ | 2013-10-07 12:46:57 OS Version Number: 6.1 | 2013-10-07 12:46:57 GSP - Port for executable: | 2013-10-07 12:47:02 GSP - Starting server: C:\SierraChart\Rim\GSPBridge.exe | 2013-10-07 12:47:02 GSP: Connecting to the server 127.0.0.1. Port | 2013-10-07 12:47:03 The network socket is connected. | 2013-10-07 12:47:03 GSP: Connected to server. | 2013-10-07 12:47:03 GSP: Sending logon request message. | 2013-10-07 12:47:03 GSP - Starting the connection process to data and trading service. | 2013-10-07 12:47:03 GSP - Logging is enabled. Log file: Rithmic.log | 2013-10-07 12:47:03 GSP - Connecting to Rithmic Production server. | 2013-10-07 12:47:03 GSP - Alert Message: Market Data Connection Opened. | 2013-10-07 12:47:21 GSP - Alert Message: Market Data Connection Login Complete. ok | 2013-10-07 12:47:21 GSP - Alert Message: Trading System Connection Opened. | 2013-10-07 12:47:21 GSP - Alert Message: Trading System Connection Login Complete. ok | 2013-10-07 12:47:21 GSP - Received account information | 2013-10-07 12:47:21 GSP - Alert Message: PnL Connection Opened. | 2013-10-07 12:47:21 GSP - Alert Message: PnL Connection Login Complete. ok | 2013-10-07 12:47:21 GSP - Alert Message: Intraday History Connection Opened. | 2013-10-07 12:47:21 GSP - Alert Message: Intraday History Connection Login Complete. ok | 2013-10-07 12:47:21 GSP Server Info - Server Name: Sierra Chart GSP Bridge. Server Version: 1.1. Provider Name: Rithmic GSP. | 2013-10-07 12:47:21 GSP - Server protocol version: 3. Client protocol version: 3. There is a protocol match. | 2013-10-07 12:47:21 Rithmic GSP - Successfully connected. | 2013-10-07 12:47:21 Starting updates for: ESZ3-CME | 2013-10-07 12:47:21 HD Request # 2 - Downloading Intraday chart data for ESZ3-CME to the file ESZ3-CME.scid. Service: rim | 2013-10-07 12:47:21 HD Request # 2 - Starting date and time in file: 2013-10-07 12:43:30.0 | 2013-10-07 12:47:21 HD Request # 2 - Using server: ds3.sierracharts.com port 10049 | 2013-10-07 12:47:21 Resolved address ds3.sierracharts.com to IP 65.182.172.164 | 2013-10-07 12:47:21 The network socket is connected. | 2013-10-07 12:47:22 HD Request # 2 - Requesting up to 93 days of Intraday data. | 2013-10-07 12:47:22 Starting updates for: NQZ3-CME | 2013-10-07 12:47:22 HD Request # 2 - Decompressing data. | 2013-10-07 12:47:22 Socket closed. No error. | 2013-10-07 12:47:22 HD Request # 2 - Received 0 records and wrote 0 records for ESZ3-CME | 2013-10-07 12:47:22 HD Request # 2 - Intraday download COMPLETE for ESZ3-CME | 2013-10-07 12:47:22 Real-time intraday chart data file updates started for ESZ3-CME | 2013-10-07 12:47:22 HD Request # 4 - Downloading Intraday chart data for NQZ3-CME to the file NQZ3-CME.scid. Service: rim | 2013-10-07 12:47:22 HD Request # 4 - Starting date and time in file: 2013-10-07 12:43:30.0 | 2013-10-07 12:47:22 HD Request # 4 - Using server: ds5.sierracharts.com port 10049 | 2013-10-07 12:47:22 Resolved address ds5.sierracharts.com to IP 204.15.192.106 | 2013-10-07 12:47:22 The network socket is connected. | 2013-10-07 12:47:22 HD Request # 4 - Requesting up to 93 days of Intraday data. | 2013-10-07 12:47:22 HD Request # 4 - Decompressing data. | 2013-10-07 12:47:22 HD Request # 4 - Receiving Intraday data for NQZ3-CME starting at 2013-10-07 12:43:30 | 2013-10-07 12:47:22 HD Request # 4 - Timestamp of first Intraday data file record written: 2013-10-07 12:43:30 | 2013-10-07 12:47:22 Socket closed. No error. | 2013-10-07 12:47:22 HD Request # 4 - Received 113 records from 2013-10-07 12:43:30 to 2013-10-07 12:47:18 (3.8 minutes) and wrote 113 records for NQZ3-CME | 2013-10-07 12:47:22 HD Request # 4 - Intraday download COMPLETE for NQZ3-CME | 2013-10-07 12:47:22 Real-time intraday chart data file updates started for NQZ3-CME | 2013-10-07 12:47:22 Chart #5 has tagged chart #4 for full recalculation. Chartbook: #ES AT TRIGGER 2 x.cht | 2013-10-07 12:47:23 Chart #4 is performing a full recalculation because it has been tagged. Chartbook: #ES AT TRIGGER 2 x.cht | 2013-10-07 12:47:23 Rithmic GSP: Requesting Trade Positions data. | 2013-10-07 12:47:26 Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\ESZ3-CME.scid | 2013-10-07 12:51:04 Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\ESZ3-CME.scid | 2013-10-07 12:51:04 Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\ESZ3-CME.scid | 2013-10-07 12:51:04 Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\ESZ3-CME.scid | 2013-10-07 12:51:04 HD Request # 6 - Downloading Intraday chart data for ESZ3-CME to the file ESZ3-CME.scid. Service: rim | 2013-10-07 12:51:04 HD Request # 6 - Using server: ds4.sierracharts.com port 10049 | 2013-10-07 12:51:04 Resolved address ds4.sierracharts.com to IP | 2013-10-07 12:51:04 The network socket is connected. | 2013-10-07 12:51:04 HD Request # 6 - Requesting up to 93 days of Intraday data. | 2013-10-07 12:51:04 HD Request # 6 - Decompressing data. | 2013-10-07 12:51:04 HD Request # 6 - Receiving Intraday data for ESZ3-CME starting at 2013-08-01 05:14:38 | 2013-10-07 12:51:04 HD Request # 6 - Timestamp of first Intraday data file record written: 2013-08-01 05:14:38 | 2013-10-07 12:51:04 Socket closed. No error. | 2013-10-07 12:51:07 HD Request # 6 - Received 457504 records from 2013-08-01 05:14:38 to 2013-10-04 17:14:56 (64.5 days) and wrote 457504 records for ESZ3-CME | 2013-10-07 12:52:27 HD Request # 6 - Intraday download COMPLETE for ESZ3-CME | 2013-10-07 12:52:27 Real-time intraday chart data file updates started for ESZ3-CME | 2013-10-07 12:52:27 Encountered an out-of-memory condition when calling a study function. | 2013-10-07 12:52:40 Date Time Of Last Edit: 2013-10-07 16:57:51
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