Support Board
Date/Time: Sun, 24 Nov 2024 09:46:53 +0000
CTS: Do you need charting enabled on CTS T4 account?
View Count: 1809
| [2013-10-02 18:07:57] |
| User11780 - Posts: 1 |
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I am a tech at a clearing firm and I am attempting to setup a user who used Sierra Chart at a previous clearing firm. It worked before, but now he cannot connect. He is NOT enabled for charting service on his CTS/T4 client account, does this need to be enabled for Sierra Chart to connect and function properly? Thanks in advance, -Sena |
| [2013-10-02 20:38:29] |
| User31737 - Posts: 73 |
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We have enabled charting on this users' CTS account and still cannot access the CTS data via Sierra Chart application. We can telnet to fix.t4login.com on 443, and we are able to ping without issue to t4login.com. Please advise |
| [2013-10-02 20:47:00] |
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Checking on this now. We need to verify what port numbers can be connected to. Charting does not have to be enabled on the T4 account. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2013-10-02 20:47:35
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| [2013-10-02 20:53:03] |
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As can be seen at the bottom of this page, the port number that Sierra Chart uses and CTS specifies is 10443: http://www.ctsfutures.com/wiki/T4%20API%20FIX.System%20Access.ashx Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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