Support Board
Date/Time: Wed, 22 Jan 2025 04:19:47 +0000
4 tick renko spans
View Count: 2028
| [2018-03-13 16:22:56] |
| User98657 - Posts: 329 |
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i'm using a 4 tick renko chart for the NQ. This morning i have a single bar spanning 31 points and over 9 minutes at this point (from 7111.75 down to 7080.75). when i switch the char to a 6 tick range it looks normal. Switching back to 4 ticks gives me the same over-extended bar. 5 minute chart on same contract looks normal also. i've seen this before when scrolling back through days, but not often and i wrote it off to a bad tick. This is obviously something else. uploading an image of the chart. As i'm writing the bar did finally end and create a new bar, but only after taking out the high of the bar. for some reason it would not start a new bar on the low. attaching both images, before the new bar, and after the new bar plotted. I have removed all studies from the chart for uploading purposes. http://www.sierrachart.com/image.php?Image=1520957961794.png http://www.sierrachart.com/image.php?Image=1520958117612.png |
| [2018-03-13 16:23:46] |
| User98657 - Posts: 329 |
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PS, i did try shutting down and restarting SC before sending this SR.
Date Time Of Last Edit: 2018-03-13 16:24:27
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| [2018-03-13 19:15:56] |
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This problem may have already been resolved in the current version. Update following the instructions here: Software Download: Fast Update An issue like this has been resolved but this case could be different. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2018-03-13 19:30:19] |
| User98657 - Posts: 329 |
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i have downloaded the current version, reloaded and recalculated, but the problem is still there.
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| [2018-03-13 19:44:15] |
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Attach that particular chart by following these instructions: Support Board Posting Information: Providing Chartbook with Only a Single Chart But first try re-downloading the data for the last two days following these instructions: Historical Intraday Data (Missing Data / Download Errors / Viewing More Data): Retrying the Download When There is Data in the Chart Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2018-03-13 21:47:43] |
| User98657 - Posts: 329 |
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the delete and download fixed it, thanks. the reload recalc earlier did not, but i understand the difference. |
| [2018-03-28 12:58:21] |
| User98657 - Posts: 329 |
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the renko bar issue seems to have reappeared. http://www.sierrachart.com/image.php?Image=152224184319.png i did delete and download data from before the bar before sending this. Date Time Of Last Edit: 2018-03-28 12:59:06
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| [2018-03-28 13:16:18] |
| User98657 - Posts: 329 |
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Sorry, i didn't notice this before sending that last post. my chart from yesterday is stopped at this bar that started at 12:27 central. i have done the delete and download. http://www.sierrachart.com/image.php?Image=1522242968637.png and just an FYI, if i switch the chart to a 6-tick Renko, it looks to be fine. when i switch back to 4 tick, it reverts back to this long bar. Date Time Of Last Edit: 2018-03-28 13:32:50
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| [2018-03-28 19:38:06] |
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We will resolve this.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2018-03-28 19:48:08] |
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We found the problem. It was a small programming error. We do apologize for that. We should have a new release out in about 20 minutes. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2018-03-28 20:05:51] |
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Update Sierra Chart to the latest "Prerelease" following the instructions here: Software Download: Fast Update Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2018-03-28 23:20:27] |
| User98657 - Posts: 329 |
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I loaded the prerelease. Now using version 1717 Still having the same problem. http://www.sierrachart.com/image.php?Image=1522279103276.png |
| [2018-03-28 23:52:13] |
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The prerelease is version 1726. Follow the instructions here again: Software Download: Fast Update You may have to use the installer directly from the download page as explained in that section. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2018-03-29 02:43:32
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| [2018-03-29 00:56:25] |
| User98657 - Posts: 329 |
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OK. Had to do force it to complete the install. Did not help. Deleted and downloaded, but still have the issue. http://www.sierrachart.com/image.php?Image=1522284923571.png |
| [2018-03-29 02:43:51] |
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We apologize. The actual prerelease version number is 1726. The prior post has been corrected. You are not running the prerelease. Instructions: Software Download: Fast Update Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2018-03-29 02:44:18
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| [2018-03-29 12:41:46] |
| User98657 - Posts: 329 |
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That fixed it. Pre release install went as expected. abnormal bars are gone. |
| [2018-04-02 14:09:32] |
| User98657 - Posts: 329 |
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The 4-tick renko bar problem has reappeared. please refer to the bar at 09:01:22 on the attached chart. http://www.sierrachart.com/image.php?Image=1522677709178.png Date Time Of Last Edit: 2018-04-02 14:21:04
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| [2018-04-02 18:18:53] |
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We do not see this. Not sure why that is the case. It does not really make much sense after the issue was resolved. Try re-downloading the data from before that bar following these instructions here: Data Errors or Spikes in Charts, Flat or Flat Line Graph, Compressed Graph, Errors with Date/Time Values: 2.1.2 Deleting and Re-downloading Data. (Easier and Recommended Method) Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2018-04-02 20:38:19] |
| User98657 - Posts: 329 |
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Delete and download did not fix it. it did seem to correct itself quickly this time, so hopefully just a one-off anomaly. |
| [2018-04-02 21:06:37] |
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This is something we need to look into. We need to get that particular chart from you as a Chartbook. Follow the instructions here: Support Board Posting Information: Providing Chartbook with Only a Single Chart And also tell us, what time zone that chart is using. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2018-04-04 01:23:53
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| [2018-04-04 01:27:37] |
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We tried to reproduce the problem using TransAct data and could not. The reason for the problem previously was very obvious. There was a very clear coding error which caused a problem when using the Renko mode which starts a new bar when the open is crossed. Now that is fixed, it is puzzling to us why this would still occur. This is why we asked for the chartbook to try to reproduce it. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2018-04-04 01:27:53
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| [2018-06-07 13:45:13] |
| User98657 - Posts: 329 |
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This appears to be happening again. The chart is on the June Contract. i'm not sure if it is related, but i did recently upgrade to the latest version, 1750. http://www.sierrachart.com/image.php?Image=1528379055951.png Date Time Of Last Edit: 2018-06-07 13:45:58
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| [2018-06-07 21:05:11] |
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Could we call and look into this? We have never been able to reproduce this. No it is not related to 1750.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2018-06-07 21:39:21] |
| User98657 - Posts: 329 |
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sure, do you have my number from my account info?
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| [2018-06-07 22:26:25] |
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Yes we do have the telephone number, but we just called it now and got a message that it is disconnected. Could you update with your current telephone number here: https://www.sierrachart.com/UserControlPanel.php?page=ManageAccountInfo Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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