Support Board
Date/Time: Sun, 24 Nov 2024 08:55:13 +0000
Data Feed Connection Issues with TD Ameritrade?
View Count: 2332
| [2013-09-30 15:01:47] |
| Trader_RT - Posts: 35 |
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Sierra Chart Support, I've been experiencing data feed connection issues with TD Ameritrade all last week and today. The Sierra Message Log Window indicates; Lost the connection with streamer. Windows error code 12002: The operation timed out. I'll send the Message Log for your analysis. (See the end of message log.) I was wondering if you could you please test the TD Ameritrade Data Feed at your site and see if you experience the same issues? I'm also wondering if TD Ameritrade did an update to there API? I noticed a new message under there TD Ameritrade API Support Forum indicating "New Streaming Transaction Notification functionality has been added". I don't have access to the site, but I assume you do. Could you validate Sierra and TDA API are in sync and/or up to date? Thanks for your outstanding support! |
| [2013-09-30 16:23:09] |
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We do notice the same problem. So they clearly have an issue with their streaming data feed. If this continues to be a problem we will contact them.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2013-09-30 17:01:30] |
| Trader_RT - Posts: 35 |
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Sierra Chart Support / Engineering, Thank You for looking into this!!! It's a big relief to know it's not me or my high speed internet connection. As usual your support is outstanding!! |
| [2013-09-30 20:24:18] |
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We did notice earlier that the streaming data feed from TD Ameritrade is now working again. Hopefully, it is for you.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2013-09-30 20:49:22] |
| Trader_RT - Posts: 35 |
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I experienced improvement after 2:00 PM EST with the data feed, but after 4:00 PM EST it started with the lost connection error message again. I disconnected the data feed after that because it's becoming very irritating/annoying. The data feed connection has been very intermittent all last week (Wednesday, Thursday and Friday) and most of today. Sometimes it clears up in the afternoon, but the connection problem reappears the following day and is intermittent as I mention above. Not sure what the issue is, but I'll continue to test it out tomorrow (Tuesday, Oct 1, 2013) and provide further feedback good or bad. Again, Thanks for your outstanding support! |
| [2013-10-01 20:14:41] |
| Trader_RT - Posts: 35 |
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I saw an improvement in the TD Ameritrade data feed today (Tuesday, Oct 1, 2013) compared to yesterday and last week. I only lost connections four times today; 09:39 AM, 10:01 thru 10:04 AM, 11:35 AM, and 12:06 thru 12:11 PM. That's improvement compared to the previous days. I'll continue to monitor the situation and provide further feedback as needed. Thanks for your support on this issues!!!
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