Support Board
Date/Time: Sat, 18 Jan 2025 11:04:57 +0000
KC PRICE DISPLAY ERROR WITH IB
View Count: 1057
| [2018-02-06 14:15:28] |
| michelh - Posts: 159 |
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Hi Sierra, Having a problem with KC on IB. I had the same error a few years ago (I had the same problem as a newbie with Sierra ?5 years ago). I tried the usual fix of resetting symbol settings from server - didn't work. The problem is obviously related to price multipliers. I tried changing them when the symbol reset didn't work - no result. Your help would be greatly appreciated. Thanks! http://www.sierrachart.com/image.php?Image=1517926373291.png |
| [2018-02-06 18:01:23] |
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The Symbol Settings are correct. Follow the instructions here to update the Symbol Settings: Global Symbol Settings: Update Global Symbol Settings And apply them to the chart following these instructions here: Global Symbol Settings: Update/Apply Symbol Settings to Charts If you still have a problem simply open a new chart for the symbol. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2018-02-06 18:01:29
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| [2018-02-07 12:39:52] |
| michelh - Posts: 159 |
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Hi Sierra, That didn't work. So I went further, tried the full symbol reset and shut down sierra. Re-opened Sierra and opened brand new charts of KC with the idea of closing down my old KC charts. KC is one of my FAVOURITE markets. I appreciate your support is solving this. Now I did notice something that may hold the clue to this mystery - on the daily chart - see screen, the factor is off by 100. In the intraday chart, the factor is off by 100x100 or 10,000 http://www.sierrachart.com/image.php?Image=1518007083201.png http://www.sierrachart.com/image.php?Image=1518007154832.png |
| [2018-02-07 12:46:50] |
| michelh - Posts: 159 |
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On the DAILY chart, I managed to fix the issue (please see screen). I did this by changing settings as shown
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 Sketch.png / V - Attached On 2018-02-07 12:45:55 UTC - Size: 615.61 KB - 382 views Attachment Deleted. |
| [2018-02-07 12:48:38] |
| michelh - Posts: 159 |
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Now, I tried a similar solution on the intraday, and this is unfortunately what I get:
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Attachment Deleted. Sketch.png / V - Attached On 2018-02-07 12:48:28 UTC - Size: 615.61 KB - 334 views |
| [2018-02-07 19:38:57] |
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Do not change the multipliers from their default settings that they have for a new chart. We do not see any problems. This is what we see for the historical daily chart: http://www.sierrachart.com/image.php?Image=1518032319985.png Re-download all the data in the chart by going to the chart and selecting "Edit >> Delete All Data and Download". Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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