Support Board
Date/Time: Sun, 24 Nov 2024 05:59:39 +0000
ES#C Daily candle chart freezing on opening Sierra
View Count: 2099
| [2013-09-25 14:11:48] |
| User GDAC - Posts: 62 |
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This morning I am having trouble opening Sierra. I currently have 3 chart books (EU#C, AD#C & ES#C) set to open automatically. Both EU & AD open with no problems, however the Daily candle chart for ES loads very slowly & upon completion of loading forces Sierra to freeze. I have removed ES from the auto load on startup and Sierra loads with no problems for the EU & AD contracts. All other periodicities load on the ES contract (3 min, 15 min, Range bars etc) however the daily candles do not. I have cleared all studies from the daily charts and tried to 'Reload & Recalculate', I have 'Deleted & Downloaded Data' for the daily candle; but I still get the same issue. I have not materially changed any settings on the chart recently & have never had this issue before. Thanks in advance. |
| [2013-09-25 16:49:45] |
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Please post a copy of the Message Log following the steps here: https://www.sierrachart.com/index.php?l=PostingInformation.php#log Sierra Chart Support |
| [2013-09-25 16:55:10] |
| User GDAC - Posts: 62 |
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Log pasted below - Please note of the 2 x daily charts that are causing the issue I have to cancel them loading otherwise Sierra freezes and I cannot open the message log. Software version: 997 | 2013-09-25 11:52:36 Current Service Package: 5 | 2013-09-25 11:52:36 Usage end date: 2013-10-22 | 2013-09-25 11:52:36 Sierra Chart Historical Data Service is included. | 2013-09-25 11:52:36 Active service: IQFeed | 2013-09-25 11:52:36 Time Zone: -05:00:00 (CST-06CDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2013-09-25 11:52:36 2013-09-25 11:52:36 Local computer clock time | 2013-09-25 11:52:36 2013-09-25 16:52:36 GMT time | 2013-09-25 11:52:36 2013-09-25 11:52:36 Time zone adjusted time | 2013-09-25 11:52:36 Time difference to server time: 0 seconds. | 2013-09-25 11:52:36 Program path: F:\SierraChartSetup\ | 2013-09-25 11:52:36 Data Files path: F:\SierraChartSetup\Data\ | 2013-09-25 11:52:36 OS Version Number: 6.2 | 2013-09-25 11:52:36 Unable to determine the symbols and settings necessary to load @AD#C.scid as a continuous contract. Make sure symbol settings exist and are correct for this symbol in Global Settings >> Symbol Settings. | 2013-09-25 11:52:42 Unable to determine the symbols and settings necessary to load @AD#C.scid as a continuous contract. Make sure symbol settings exist and are correct for this symbol in Global Settings >> Symbol Settings. | 2013-09-25 11:52:42 Unable to determine the symbols and settings necessary to load @AD#C.scid as a continuous contract. Make sure symbol settings exist and are correct for this symbol in Global Settings >> Symbol Settings. | 2013-09-25 11:52:42 Unable to determine the symbols and settings necessary to load @AD#C.scid as a continuous contract. Make sure symbol settings exist and are correct for this symbol in Global Settings >> Symbol Settings. | 2013-09-25 11:52:42 Unable to determine the symbols and settings necessary to load @EU#C.scid as a continuous contract. Make sure symbol settings exist and are correct for this symbol in Global Settings >> Symbol Settings. | 2013-09-25 11:52:42 Unable to determine the symbols and settings necessary to load @EU#C.scid as a continuous contract. Make sure symbol settings exist and are correct for this symbol in Global Settings >> Symbol Settings. | 2013-09-25 11:52:43 Unable to determine the symbols and settings necessary to load @EU#C.scid as a continuous contract. Make sure symbol settings exist and are correct for this symbol in Global Settings >> Symbol Settings. | 2013-09-25 11:52:43 Unable to determine the symbols and settings necessary to load @EU#C.scid as a continuous contract. Make sure symbol settings exist and are correct for this symbol in Global Settings >> Symbol Settings. | 2013-09-25 11:52:43 Unable to determine the symbols and settings necessary to load @ES#C.scid as a continuous contract. Make sure symbol settings exist and are correct for this symbol in Global Settings >> Symbol Settings. | 2013-09-25 11:52:43 Unable to determine the symbols and settings necessary to load @ES#C.scid as a continuous contract. Make sure symbol settings exist and are correct for this symbol in Global Settings >> Symbol Settings. | 2013-09-25 11:52:43 Unable to determine the symbols and settings necessary to load @ES#C.scid as a continuous contract. Make sure symbol settings exist and are correct for this symbol in Global Settings >> Symbol Settings. | 2013-09-25 11:52:43 Chart #2 has tagged chart #4 for full recalculation. Chartbook: AUD Forward Contract.cht | 2013-09-25 11:52:44 Chart #2 has tagged chart #4 for full recalculation. Chartbook: AUD Forward Contract.cht | 2013-09-25 11:52:44 Chart #4 is performing a full recalculation because it has been tagged. Chartbook: AUD Forward Contract.cht | 2013-09-25 11:52:44 IQ Feed: Connecting. | 2013-09-25 11:52:45 Starting DTN IQ Feed interface software. | 2013-09-25 11:52:45 IQ Feed: Connecting to Admin port 9300 | 2013-09-25 11:52:45 The network socket is connected. | 2013-09-25 11:52:46 IQ Feed: Connected to Admin port. | 2013-09-25 11:52:46 AdminMessage: S,REGISTER CLIENT APP COMPLETED, | 2013-09-25 11:52:46 Chart #5 has tagged chart #3 for full recalculation. Chartbook: S&P500 Forward Contract.cht | 2013-09-25 11:52:46 Chart #5 has tagged chart #3 for full recalculation. Chartbook: S&P500 Forward Contract.cht | 2013-09-25 11:52:46 Chart #3 is performing a full recalculation because it has been tagged. Chartbook: S&P500 Forward Contract.cht | 2013-09-25 11:52:46 AdminMessage: S,STATS,,,500,,1,0,0,0,,,Not Connected,5.1.0.3,421241,0,0,,0.03,0.0,, | 2013-09-25 11:52:46 Chart #5 has tagged chart #3 for full recalculation. Chartbook: EUROFX Forward Contract.cht | 2013-09-25 11:52:47 Chart #5 has tagged chart #3 for full recalculation. Chartbook: EUROFX Forward Contract.cht | 2013-09-25 11:52:47 AdminMessage: S,STATS,66.112.156.224,60002,500,0,1,0,0,0,Sep 25 12:52PM,Sep 25 12:52PM,Connected,5.1.0.3,421241,0.06,0.06,0,0.10,0.10,0, | 2013-09-25 11:52:47 IQ Feed: Connecting to Level 1 port 5009 | 2013-09-25 11:52:47 The network socket is connected. | 2013-09-25 11:52:47 IQ Feed: Connected to Level 1 port. | 2013-09-25 11:52:47 IQ Feed: Connecting to Lookup port 9100 | 2013-09-25 11:52:47 IQ Feed: Connecting to Level 2 port (9200)... | 2013-09-25 11:52:47 The network socket is connected. | 2013-09-25 11:52:47 IQ Feed: Connected to Historical Data port. | 2013-09-25 11:52:47 IQ Feed: Fully connected. | 2013-09-25 11:52:47 The network socket is connected. | 2013-09-25 11:52:47 IQ Feed: Connected to Level 2 port. | 2013-09-25 11:52:47 Starting updates for: @EU#C | 2013-09-25 11:52:47 HD Request # 1 - Downloading Intraday chart data for @EU#C to the file @EU#C.scid. Service: dtn | 2013-09-25 11:52:47 HD Request # 1 - Starting date and time: 2013-09-25 11:52:28 | 2013-09-25 11:52:47 HD Request # 1 - Requesting Tick data beginning at 2013-09-25 12:52:28 US Eastern Time. | 2013-09-25 11:52:47 Chart #3 is performing a full recalculation because it has been tagged. Chartbook: EUROFX Forward Contract.cht | 2013-09-25 11:52:47 Starting updates for: @ES#C | 2013-09-25 11:52:48 IQ Feed: Received Server Connected message from Level 2 port. | 2013-09-25 11:52:48 IQ Feed: Level 2 port indicates market is opened. | 2013-09-25 11:52:48 Starting updates for: TR6T.Z | 2013-09-25 11:52:48 Starting updates for: @AD#C | 2013-09-25 11:52:48 Starting updates for: TICK.Z | 2013-09-25 11:52:48 HD Request # 1 - Receiving historical Intraday Tick data for @EU#C | 2013-09-25 11:52:50 HD Request # 1 - Receiving Intraday data for @EU#C starting at 2013-09-25 11:52:28 | 2013-09-25 11:52:50 HD Request # 1 - Timestamp of first Intraday data file record written: 2013-09-25 11:52:28 | 2013-09-25 11:52:50 HD Request # 1 - Received 10 records from 2013-09-25 11:52:28 to 2013-09-25 11:52:40 (12.0 seconds) and wrote 10 records for @EU#C | 2013-09-25 11:52:50 HD Request # 1 - Intraday download COMPLETE for @EU#C | 2013-09-25 11:52:50 Real-time intraday chart data file updates started for @EU#C | 2013-09-25 11:52:50 HD Request # 2 - Downloading Intraday chart data for @ES#C to the file @ES#C.scid. Service: dtn | 2013-09-25 11:52:50 HD Request # 2 - Starting date and time: 2013-09-25 09:37:50 | 2013-09-25 11:52:50 HD Request # 2 - Requesting Tick data beginning at 2013-09-25 10:37:50 US Eastern Time. | 2013-09-25 11:52:50 Chart #5 has tagged chart #3 for full recalculation. Chartbook: EUROFX Forward Contract.cht | 2013-09-25 11:52:50 Chart #3 is performing a full recalculation because it has been tagged. Chartbook: EUROFX Forward Contract.cht | 2013-09-25 11:52:50 LoadIntradayData: Load canceled. | 2013-09-25 11:52:51 HD Request # 2 - Receiving historical Intraday Tick data for @ES#C | 2013-09-25 11:52:52 HD Request # 2 - Receiving Intraday data for @ES#C starting at 2013-09-25 09:37:50 | 2013-09-25 11:52:52 HD Request # 2 - Timestamp of first Intraday data file record written: 2013-09-25 09:37:50 | 2013-09-25 11:52:52 Requesting market depth updates for: @ES#C if supported. | 2013-09-25 11:52:52 HD Request # 2 - Received 88794 records from 2013-09-25 09:37:50 to 2013-09-25 11:52:51 (2.3 hours) and wrote 88794 records for @ES#C | 2013-09-25 11:52:53 HD Request # 2 - Intraday download COMPLETE for @ES#C | 2013-09-25 11:52:53 Real-time intraday chart data file updates started for @ES#C | 2013-09-25 11:52:53 HD Request # 3 - Downloading Intraday chart data for TR6T.Z to the file TR6T.Z.scid. Service: dtn | 2013-09-25 11:52:53 HD Request # 3 - Starting date and time: 2013-09-25 09:37:51 | 2013-09-25 11:52:53 HD Request # 3 - Requesting Tick data beginning at 2013-09-25 10:37:51 US Eastern Time. | 2013-09-25 11:52:53 LoadIntradayData: Load canceled. | 2013-09-25 11:52:53 Chart #5 has tagged chart #3 for full recalculation. Chartbook: S&P500 Forward Contract.cht | 2013-09-25 11:52:54 HD Request # 3 - Receiving historical Intraday Tick data for TR6T.Z | 2013-09-25 11:52:54 HD Request # 3 - Receiving Intraday data for TR6T.Z starting at 2013-09-25 09:37:51 | 2013-09-25 11:52:54 HD Request # 3 - Timestamp of first Intraday data file record written: 2013-09-25 09:37:51 | 2013-09-25 11:52:54 HD Request # 3 - Received 8103 records from 2013-09-25 09:37:51 to 2013-09-25 11:52:53 (2.3 hours) and wrote 8103 records for TR6T.Z | 2013-09-25 11:52:54 HD Request # 3 - Intraday download COMPLETE for TR6T.Z | 2013-09-25 11:52:54 Real-time intraday chart data file updates started for TR6T.Z | 2013-09-25 11:52:54 HD Request # 4 - Downloading Intraday chart data for @AD#C to the file @AD#C.scid. Service: dtn | 2013-09-25 11:52:54 HD Request # 4 - Starting date and time: 2013-09-25 11:52:27 | 2013-09-25 11:52:54 HD Request # 4 - Requesting Tick data beginning at 2013-09-25 12:52:27 US Eastern Time. | 2013-09-25 11:52:54 Chart #3 is performing a full recalculation because it has been tagged. Chartbook: S&P500 Forward Contract.cht | 2013-09-25 11:52:54 HD Request # 4 - Receiving historical Intraday Tick data for @AD#C | 2013-09-25 11:52:54 HD Request # 4 - Receiving Intraday data for @AD#C starting at 2013-09-25 11:52:27 | 2013-09-25 11:52:54 HD Request # 4 - Timestamp of first Intraday data file record written: 2013-09-25 11:52:27 | 2013-09-25 11:52:54 HD Request # 4 - Received 4 records from 2013-09-25 11:52:27 to 2013-09-25 11:52:40 (13.0 seconds) and wrote 4 records for @AD#C | 2013-09-25 11:52:54 HD Request # 4 - Intraday download COMPLETE for @AD#C | 2013-09-25 11:52:54 Real-time intraday chart data file updates started for @AD#C | 2013-09-25 11:52:54 HD Request # 5 - Downloading Intraday chart data for TICK.Z to the file TICK.Z.scid. Service: dtn | 2013-09-25 11:52:54 HD Request # 5 - Starting date and time: 2013-09-25 09:37:51 | 2013-09-25 11:52:54 HD Request # 5 - Requesting Tick data beginning at 2013-09-25 10:37:51 US Eastern Time. | 2013-09-25 11:52:54 HD Request # 5 - Receiving historical Intraday Tick data for TICK.Z | 2013-09-25 11:52:54 HD Request # 5 - Receiving Intraday data for TICK.Z starting at 2013-09-25 09:37:51 | 2013-09-25 11:52:54 HD Request # 5 - Timestamp of first Intraday data file record written: 2013-09-25 09:37:51 | 2013-09-25 11:52:54 HD Request # 5 - Received 8104 records from 2013-09-25 09:37:51 to 2013-09-25 11:52:54 (2.3 hours) and wrote 8104 records for TICK.Z | 2013-09-25 11:52:54 HD Request # 5 - Intraday download COMPLETE for TICK.Z | 2013-09-25 11:52:54 Real-time intraday chart data file updates started for TICK.Z | 2013-09-25 11:52:54 Chart #2 has tagged chart #4 for full recalculation. Chartbook: AUD Forward Contract.cht | 2013-09-25 11:52:54 Chart #4 is performing a full recalculation because it has been tagged. Chartbook: AUD Forward Contract.cht | 2013-09-25 11:52:54 Chart #2 has tagged chart #3 for full recalculation. Chartbook: S&P500 Forward Contract.cht | 2013-09-25 11:52:57 Chart #2 has tagged chart #3 for full recalculation. Chartbook: S&P500 Forward Contract.cht | 2013-09-25 11:52:57 Chart #2 has tagged chart #3 for full recalculation. Chartbook: S&P500 Forward Contract.cht | 2013-09-25 11:52:57 Chart #3 is performing a full recalculation because it has been tagged. Chartbook: S&P500 Forward Contract.cht | 2013-09-25 11:52:58 Unsubscribed from market depth data for @ES#C | 2013-09-25 11:53:17 Requesting market depth updates for: @EU#C if supported. | 2013-09-25 11:53:17 Unsubscribed from market depth data for @EU#C | 2013-09-25 11:53:22 Requesting market depth updates for: @AD#C if supported. | 2013-09-25 11:53:22 |
| [2013-09-25 17:33:31] |
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This is not relevant to the problem, but none of your charts should be using the Continuous Futures Contract option in Chart >> Chart Settings. This is not necessary when the symbol is a continuous futures contract symbol. It sounds as though that you are creating a daily bar from Intraday data? So the problem is when you see the chart saying "Loading" directly on the chart window for an Intraday chart, you are saying that Sierra Chart is freezing or nearly freezing and has high CPU usage? That is quite unusual of an issue especially if there is only one or two charts loading. You really should not notice that under any conditions. This would be a system issue. We would suspect the problem has to do with antivirus/anti-malware running on the system. Or something creating a heavy CPU load. However, the user interface in Sierra Chart should not be affected by this. Try reducing the number of days being loaded into the chart for now. This can be done through Chart >> Chart Settings. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2013-09-25 17:37:41
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| [2013-09-25 17:51:10] |
| User GDAC - Posts: 62 |
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The problem is as you understand it yes - when chart says 'loading' it loads slowly,(ONLY THE DAILY CANDLE CHART which is an intraday chart - tick data) once it hits 100% Sierra chart freezes and I have to restart. It is not a CPU issue as my system monitor reflects only 12% CPU usage by Sierra Chart whilst it's happening. I only run Sierra on my trading station and have ample resources available to cover it. I have tried reducing the amount of days - to no avail. Again, I have not had this issue before and have not changed the amount of days loaded etc recently.... |
| [2013-09-25 18:00:55] |
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So to confirm, are there any studies on that chart? Delete the @ES#C data file following the instructions here: https://www.sierrachart.com/index.php?l=doc/doc_IntradayDataEditor.html#DeletingDataFile Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2013-09-25 19:33:21] |
| User GDAC - Posts: 62 |
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There are studies on the charts; VBP (daily) & long term composite. Some rectangles/horizontal zones - that is all. Will these be lost if I do the above process?
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| [2013-09-25 19:43:40] |
| User GDAC - Posts: 62 |
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I have performed the necessary action; once the download is complete (STEP 4) the same thing happens. Sierra chart freezes up 'NOT RESPONDING'.
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| [2013-09-25 20:07:11] |
| User GDAC - Posts: 62 |
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Indeed the situation is now worse - whereas before I could cancel the ES daily chart loading - now I do not have time; it loads immediately on startup of Sierra and freezes immediately.
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| [2013-09-25 20:23:04] |
| User GDAC - Posts: 62 |
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Ok, for the time being I believe I have resolved the issue. ES#C Chart #1 was causing Sierra to freeze so I managed to cancel it loading on start-up just before it completed (thus stopping it freezing). I then closed that chart and reopened a new Daily chart with the same studies. For now it seems to work (possibly because RTH has just closed?). I will see how it goes tomorrow am. Thanks for your attention so far. |
| [2013-09-25 23:04:52] |
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The issue clearly has to do with your study configuration on the charts. There is something about the configuration causing high CPU usage. Refer to help topic 30 here: http://www.sierrachart.com/index.php?l=doc/helpdetails30.html The only solution is to start with a very simple set up and then add to it until you see the problem. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2013-09-25 23:05:09
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| [2013-09-25 23:22:51] |
| User GDAC - Posts: 62 |
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The charts were not particularly complex in terms of studies; possibly there was circular reference relating to transparent horizontal rectangles, of which there were several. All working ok for the moment. I will post here tomorrow if there are any further problems. Thanks as always for your help. |
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