Support Board
Date/Time: Sun, 24 Nov 2024 07:02:58 +0000
Some chartbooks not updating
View Count: 6685
| [2013-09-24 20:19:00] |
| George - Posts: 60 |
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I was using version 1025, I updated to 1027, still having same problem. My main chartbook, with ES charts, updates fine, always. Other chartbooks with currency futures, do not update. I have to delete/download or edit/download on each chart. NQ charts update, YM charts do not. Kindly advise. |
| [2013-09-24 20:48:32] |
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After you open the YM chart, post a copy of the Message Log, by following these steps: https://www.sierrachart.com/index.php?l=PostingInformation.php#log Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2013-09-24 20:48:44
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| [2013-09-25 14:09:54] |
| George - Posts: 60 |
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Software version: 1027 | 2013-09-25 04:42:43 Usage end date: 2014-07-03 | 2013-09-25 04:42:43 Sierra Chart Historical Data Service is included. | 2013-09-25 04:42:43 Active service: TT FIX | 2013-09-25 04:42:43 Time Zone: -07:00:00 (PST-08PDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2013-09-25 04:42:43 2013-09-25 04:42:43 Local computer clock time | 2013-09-25 04:42:43 2013-09-25 11:42:43 GMT time | 2013-09-25 04:42:43 2013-09-25 04:42:43 Time zone adjusted time | 2013-09-25 04:42:43 Time difference to server time: 4 seconds. | 2013-09-25 04:42:43 Program path: C:\SierraChart\ | 2013-09-25 04:42:43 Data Files path: C:\SierraChart\Data\ | 2013-09-25 04:42:43 OS Version Number: 6.1 | 2013-09-25 04:42:43 Notice: The study Zig Zag has sc.FreeDLL set to true. Use only during development! Set to false to reduce CPU time. | 2013-09-25 04:42:47 Notice: The study Zig Zag has sc.FreeDLL set to true. Use only during development! Set to false to reduce CPU time. | 2013-09-25 04:42:47 Notice: The study Zig Zag has sc.FreeDLL set to true. Use only during development! Set to false to reduce CPU time. | 2013-09-25 04:42:47 Notice: The study Zig Zag has sc.FreeDLL set to true. Use only during development! Set to false to reduce CPU time. | 2013-09-25 04:42:47 Notice: The study Zig Zag has sc.FreeDLL set to true. Use only during development! Set to false to reduce CPU time. | 2013-09-25 04:42:47 Notice: The study Zig Zag has sc.FreeDLL set to true. Use only during development! Set to false to reduce CPU time. | 2013-09-25 04:42:47 Notice: The study Zig Zag has sc.FreeDLL set to true. Use only during development! Set to false to reduce CPU time. | 2013-09-25 04:42:47 Notice: The study Zig Zag has sc.FreeDLL set to true. Use only during development! Set to false to reduce CPU time. | 2013-09-25 04:42:47 Notice: The study Zig Zag has sc.FreeDLL set to true. Use only during development! Set to false to reduce CPU time. | 2013-09-25 04:42:47 Notice: The study Zig Zag has sc.FreeDLL set to true. Use only during development! Set to false to reduce CPU time. | 2013-09-25 04:42:47 Notice: The study Zig Zag has sc.FreeDLL set to true. Use only during development! Set to false to reduce CPU time. | 2013-09-25 04:42:47 Notice: The study Zig Zag has sc.FreeDLL set to true. Use only during development! Set to false to reduce CPU time. | 2013-09-25 04:42:47 Notice: The study Zig Zag has sc.FreeDLL set to true. Use only during development! Set to false to reduce CPU time. | 2013-09-25 04:42:48 Notice: The study Zig Zag has sc.FreeDLL set to true. Use only during development! Set to false to reduce CPU time. | 2013-09-25 04:42:48 Notice: The study Zig Zag has sc.FreeDLL set to true. Use only during development! Set to false to reduce CPU time. | 2013-09-25 04:42:49 Notice: The study Zig Zag has sc.FreeDLL set to true. Use only during development! Set to false to reduce CPU time. | 2013-09-25 04:42:50 Notice: The study Zig Zag has sc.FreeDLL set to true. Use only during development! Set to false to reduce CPU time. | 2013-09-25 04:42:56 Notice: The study Zig Zag has sc.FreeDLL set to true. Use only during development! Set to false to reduce CPU time. | 2013-09-25 04:42:56 Notice: The study Zig Zag has sc.FreeDLL set to true. Use only during development! Set to false to reduce CPU time. | 2013-09-25 04:42:58 Notice: The study Zig Zag has sc.FreeDLL set to true. Use only during development! Set to false to reduce CPU time. | 2013-09-25 04:42:58 Notice: The study Zig Zag has sc.FreeDLL set to true. Use only during development! Set to false to reduce CPU time. | 2013-09-25 04:42:58 Notice: The study Zig Zag has sc.FreeDLL set to true. Use only during development! Set to false to reduce CPU time. | 2013-09-25 04:42:58 Notice: The study Zig Zag has sc.FreeDLL set to true. Use only during development! Set to false to reduce CPU time. | 2013-09-25 04:42:58 HD Request # 2 - Downloading Intraday chart data for 6s-201312-CME to the file 6s-201312-CME.scid. Service: tt | 2013-09-25 04:43:01 HD Request # 2 - Starting date and time in file: 2013-09-24 18:04:30.0 | 2013-09-25 04:43:01 HD Request # 2 - Using server: ds5.sierracharts.com port 10049 | 2013-09-25 04:43:01 Resolved address ds5.sierracharts.com to IP 204.15.192.106 | 2013-09-25 04:43:01 The network socket is connected. | 2013-09-25 04:43:01 HD Request # 2 - Requesting up to 110 days of Intraday data. | 2013-09-25 04:43:01 HD Request # 2 - Decompressing data. | 2013-09-25 04:43:02 Socket closed. No error. | 2013-09-25 04:43:02 HD Request # 2 - Historical data for 6s-201312-CME is delayed because connection to main data feed is not present. Current data will be received upon connection. | 2013-09-25 04:43:02 HD Request # 2 - Received 0 records and wrote 0 records for 6s-201312-CME | 2013-09-25 04:43:02 HD Request # 2 - Intraday download COMPLETE for 6s-201312-CME | 2013-09-25 04:43:02 HD Request # 4 - Downloading Intraday chart data for 6a-201312-CME to the file 6a-201312-CME.scid. Service: tt | 2013-09-25 04:43:02 HD Request # 4 - Starting date and time in file: 2013-09-24 18:06:09.0 | 2013-09-25 04:43:02 HD Request # 4 - Using server: ds3.sierracharts.com port 10049 | 2013-09-25 04:43:02 Resolved address ds3.sierracharts.com to IP 65.182.172.164 | 2013-09-25 04:43:02 The network socket is connected. | 2013-09-25 04:43:02 HD Request # 4 - Requesting up to 110 days of Intraday data. | 2013-09-25 04:43:02 HD Request # 4 - Decompressing data. | 2013-09-25 04:43:02 Socket closed. No error. | 2013-09-25 04:43:02 HD Request # 4 - Historical data for 6a-201312-CME is delayed because connection to main data feed is not present. Current data will be received upon connection. | 2013-09-25 04:43:02 HD Request # 4 - Received 0 records and wrote 0 records for 6a-201312-CME | 2013-09-25 04:43:02 HD Request # 4 - Intraday download COMPLETE for 6a-201312-CME | 2013-09-25 04:43:02 HD Request # 6 - Downloading Intraday chart data for 6c-201312-CME to the file 6c-201312-CME.scid. Service: tt | 2013-09-25 04:43:02 HD Request # 6 - Starting date and time in file: 2013-09-24 18:06:50.0 | 2013-09-25 04:43:02 HD Request # 6 - Using server: ds4.sierracharts.com port 10049 | 2013-09-25 04:43:02 Resolved address ds4.sierracharts.com to IP 204.11.49.26 | 2013-09-25 04:43:02 The network socket is connected. | 2013-09-25 04:43:03 HD Request # 6 - Requesting up to 110 days of Intraday data. | 2013-09-25 04:43:03 HD Request # 6 - Decompressing data. | 2013-09-25 04:43:03 Socket closed. No error. | 2013-09-25 04:43:03 HD Request # 6 - Historical data for 6c-201312-CME is delayed because connection to main data feed is not present. Current data will be received upon connection. | 2013-09-25 04:43:03 HD Request # 6 - Received 0 records and wrote 0 records for 6c-201312-CME | 2013-09-25 04:43:03 HD Request # 6 - Intraday download COMPLETE for 6c-201312-CME | 2013-09-25 04:43:03 HD Request # 8 - Downloading Intraday chart data for 6b-201312-CME to the file 6b-201312-CME.scid. Service: tt | 2013-09-25 04:43:03 HD Request # 8 - Starting date and time in file: 2013-09-24 18:06:00.0 | 2013-09-25 04:43:03 HD Request # 8 - Using server: ds5.sierracharts.com port 10049 | 2013-09-25 04:43:03 Resolved address ds5.sierracharts.com to IP 204.15.192.106 | 2013-09-25 04:43:03 The network socket is connected. | 2013-09-25 04:43:03 HD Request # 8 - Requesting up to 110 days of Intraday data. | 2013-09-25 04:43:03 TT FIX: Connecting. | 2013-09-25 04:43:04 Starting the Price Feed session. Connecting to 66.150.104.21 port 10502... | 2013-09-25 04:43:04 HD Request # 8 - Decompressing data. | 2013-09-25 04:43:04 Socket closed. No error. | 2013-09-25 04:43:04 HD Request # 8 - Historical data for 6b-201312-CME is delayed because connection to main data feed is not present. Current data will be received upon connection. | 2013-09-25 04:43:04 HD Request # 8 - Received 0 records and wrote 0 records for 6b-201312-CME | 2013-09-25 04:43:04 HD Request # 8 - Intraday download COMPLETE for 6b-201312-CME | 2013-09-25 04:43:04 HD Request # 10 - Downloading Intraday chart data for 6e-201312-CME to the file 6e-201312-CME.scid. Service: tt | 2013-09-25 04:43:04 HD Request # 10 - Starting date and time in file: 2013-09-24 18:03:50.0 | 2013-09-25 04:43:04 HD Request # 10 - Using server: ds3.sierracharts.com port 10049 | 2013-09-25 04:43:04 Resolved address ds3.sierracharts.com to IP 65.182.172.164 | 2013-09-25 04:43:04 The network socket is connected. | 2013-09-25 04:43:04 HD Request # 10 - Requesting up to 110 days of Intraday data. | 2013-09-25 04:43:04 The network socket is connected. | 2013-09-25 04:43:04 HD Request # 10 - Decompressing data. | 2013-09-25 04:43:04 Socket closed. No error. | 2013-09-25 04:43:04 HD Request # 10 - Historical data for 6e-201312-CME is delayed because connection to main data feed is not present. Current data will be received upon connection. | 2013-09-25 04:43:04 HD Request # 10 - Received 0 records and wrote 0 records for 6e-201312-CME | 2013-09-25 04:43:05 HD Request # 10 - Intraday download COMPLETE for 6e-201312-CME | 2013-09-25 04:43:05 HD Request # 12 - Downloading Intraday chart data for 6j-201312-CME to the file 6j-201312-CME.scid. Service: tt | 2013-09-25 04:43:05 HD Request # 12 - Starting date and time in file: 2013-09-24 18:06:20.0 | 2013-09-25 04:43:05 HD Request # 12 - Using server: ds4.sierracharts.com port 10049 | 2013-09-25 04:43:05 Resolved address ds4.sierracharts.com to IP 204.11.49.26 | 2013-09-25 04:43:05 The network socket is connected. | 2013-09-25 04:43:05 HD Request # 12 - Requesting up to 110 days of Intraday data. | 2013-09-25 04:43:05 HD Request # 12 - Decompressing data. | 2013-09-25 04:43:05 Socket closed. No error. | 2013-09-25 04:43:05 HD Request # 12 - Historical data for 6j-201312-CME is delayed because connection to main data feed is not present. Current data will be received upon connection. | 2013-09-25 04:43:06 HD Request # 12 - Received 0 records and wrote 0 records for 6j-201312-CME | 2013-09-25 04:43:06 HD Request # 12 - Intraday download COMPLETE for 6j-201312-CME | 2013-09-25 04:43:06 HD Request # 14 - Downloading Intraday chart data for NQ-201312-CME to the file NQ-201312-CME.scid. Service: tt | 2013-09-25 04:43:06 HD Request # 14 - Starting date and time in file: 2013-09-24 18:39:46.0 | 2013-09-25 04:43:07 HD Request # 14 - Using server: ds5.sierracharts.com port 10049 | 2013-09-25 04:43:07 Resolved address ds5.sierracharts.com to IP 204.15.192.106 | 2013-09-25 04:43:07 The network socket is connected. | 2013-09-25 04:43:07 HD Request # 14 - Requesting up to 110 days of Intraday data. | 2013-09-25 04:43:07 HD Request # 14 - Decompressing data. | 2013-09-25 04:43:07 Socket closed. No error. | 2013-09-25 04:43:07 HD Request # 14 - Historical data for NQ-201312-CME is delayed because connection to main data feed is not present. Current data will be received upon connection. | 2013-09-25 04:43:08 HD Request # 14 - Received 0 records and wrote 0 records for NQ-201312-CME | 2013-09-25 04:43:08 HD Request # 14 - Intraday download COMPLETE for NQ-201312-CME | 2013-09-25 04:43:08 HD Request # 16 - Downloading Intraday chart data for ES-201212-CME to the file ES-201212-CME.scid. Service: tt | 2013-09-25 04:43:08 HD Request # 16 - Starting date and time in file: 2012-12-21 06:29:59.0 | 2013-09-25 04:43:08 TT Price Feed FIX Session: Sending the Logon message. | 2013-09-25 04:43:08 HD Request # 16 - Using server: ds3.sierracharts.com port 10049 | 2013-09-25 04:43:08 Resolved address ds3.sierracharts.com to IP 65.182.172.164 | 2013-09-25 04:43:08 The network socket is connected. | 2013-09-25 04:43:08 HD Request # 16 - Requesting up to 110 days of Intraday data. | 2013-09-25 04:43:08 TT FIX Price Feed session connected. | 2013-09-25 04:43:08 Starting the Orders session. Connecting to 66.150.104.15 port 10501... | 2013-09-25 04:43:08 HD Request # 16 - Decompressing data. | 2013-09-25 04:43:08 Socket closed. No error. | 2013-09-25 04:43:08 The network socket is connected. | 2013-09-25 04:43:09 HD Request # 16 - Historical data for ES-201212-CME is delayed because connection to main data feed is not present. Current data will be received upon connection. | 2013-09-25 04:43:09 HD Request # 16 - Received 0 records and wrote 0 records for ES-201212-CME | 2013-09-25 04:43:09 HD Request # 16 - Intraday download COMPLETE for ES-201212-CME | 2013-09-25 04:43:09 HD Request # 18 - Downloading Intraday chart data for ES-201312-CME to the file ES-201312-CME.scid. Service: tt | 2013-09-25 04:43:09 HD Request # 18 - Starting date and time in file: 2013-09-24 18:40:23.0 | 2013-09-25 04:43:09 HD Request # 18 - Using server: ds4.sierracharts.com port 10049 | 2013-09-25 04:43:09 Resolved address ds4.sierracharts.com to IP 204.11.49.26 | 2013-09-25 04:43:09 The network socket is connected. | 2013-09-25 04:43:09 HD Request # 18 - Requesting up to 110 days of Intraday data. | 2013-09-25 04:43:09 HD Request # 18 - Decompressing data. | 2013-09-25 04:43:10 Socket closed. No error. | 2013-09-25 04:43:10 HD Request # 18 - Historical data for ES-201312-CME is delayed because connection to main data feed is not present. Current data will be received upon connection. | 2013-09-25 04:43:10 HD Request # 18 - Received 0 records and wrote 0 records for ES-201312-CME | 2013-09-25 04:43:10 HD Request # 18 - Intraday download COMPLETE for ES-201312-CME | 2013-09-25 04:43:10 TT Orders FIX Session: Sending the Logon message. | 2013-09-25 04:43:11 TT FIX Orders session connected. | 2013-09-25 04:43:11 TT FIX: Connected. | 2013-09-25 04:43:11 Starting updates for: 6a-201312-CME | 2013-09-25 04:43:11 Requesting market data for 6a-201312-CME (market depth: 5) | 2013-09-25 04:43:11 HD Request # 20 - Downloading Intraday chart data for 6a-201312-CME to the file 6a-201312-CME.scid. Service: tt | 2013-09-25 04:43:11 HD Request # 20 - Starting date and time in file: 2013-09-24 18:06:09.0 | 2013-09-25 04:43:11 Starting updates for: 6b-201312-CME | 2013-09-25 04:43:11 Requesting market data for 6b-201312-CME (market depth: 5) | 2013-09-25 04:43:11 HD Request # 20 - Using server: ds5.sierracharts.com port 10049 | 2013-09-25 04:43:11 Starting updates for: NQ-201312-CME | 2013-09-25 04:43:11 Requesting market data for NQ-201312-CME (market depth: 5) | 2013-09-25 04:43:11 Resolved address ds5.sierracharts.com to IP 204.15.192.106 | 2013-09-25 04:43:11 TT Gateway Status: Price server for the CBOT-A exchange is Open | 2013-09-25 04:43:11 TT Gateway Status: Order server for the CBOT-A exchange is Open | 2013-09-25 04:43:11 TT Gateway Status: Fill server for the CBOT-A exchange is Open | 2013-09-25 04:43:11 TT Gateway Status: Price server for the CBOT-B exchange is Open | 2013-09-25 04:43:11 TT Gateway Status: Order server for the CBOT-B exchange is Open | 2013-09-25 04:43:11 TT Gateway Status: Fill server for the CBOT-B exchange is Open | 2013-09-25 04:43:11 TT Gateway Status: Price server for the CBOT exchange is Open | 2013-09-25 04:43:11 TT Gateway Status: Order server for the CBOT exchange is Open | 2013-09-25 04:43:11 TT Gateway Status: Fill server for the CBOT exchange is Open | 2013-09-25 04:43:11 TT Gateway Status: Price server for the CME-A exchange is Open | 2013-09-25 04:43:11 TT Gateway Status: Order server for the CME-A exchange is Open | 2013-09-25 04:43:11 TT Gateway Status: Fill server for the CME-A exchange is Open | 2013-09-25 04:43:11 TT Gateway Status: Price server for the CME-B exchange is Open | 2013-09-25 04:43:11 TT Gateway Status: Order server for the CME-B exchange is Open | 2013-09-25 04:43:11 TT Gateway Status: Fill server for the CME-B exchange is Open | 2013-09-25 04:43:11 TT Gateway Status: Price server for the CME exchange is Open | 2013-09-25 04:43:11 TT Gateway Status: Order server for the CME exchange is Open | 2013-09-25 04:43:11 TT Gateway Status: Fill server for the CME exchange is Open | 2013-09-25 04:43:11 TT Gateway Status: Price server for the Eurex-A exchange is Open | 2013-09-25 04:43:11 TT Gateway Status: Order server for the Eurex-A exchange is Open | 2013-09-25 04:43:11 TT Gateway Status: Fill server for the Eurex-A exchange is Open | 2013-09-25 04:43:11 TT Gateway Status: Price server for the ICE_IPE exchange is Open | 2013-09-25 04:43:11 TT Gateway Status: Order server for the ICE_IPE exchange is Open | 2013-09-25 04:43:11 TT Gateway Status: Fill server for the ICE_IPE exchange is Open | 2013-09-25 04:43:11 TT Gateway Status: Price server for the NYSE_Liffe exchange is Open | 2013-09-25 04:43:11 TT Gateway Status: Order server for the NYSE_Liffe exchange is Open | 2013-09-25 04:43:11 TT Gateway Status: Fill server for the NYSE_Liffe exchange is Open | 2013-09-25 04:43:11 Starting updates for: 6e-201312-CME | 2013-09-25 04:43:11 Requesting market data for 6e-201312-CME (market depth: 5) | 2013-09-25 04:43:11 The network socket is connected. | 2013-09-25 04:43:11 HD Request # 20 - Requesting up to 110 days of Intraday data. | 2013-09-25 04:43:11 Starting updates for: ES-201312-CME | 2013-09-25 04:43:11 Requesting market data for ES-201312-CME (market depth: 5) | 2013-09-25 04:43:11 Symbol Error: 6a-201312-CME is unknown, unavailable, or improperly formatted. FIX message: Product does not exist in market: Entry #1 | 2013-09-25 04:43:11 Symbol Error: 6b-201312-CME is unknown, unavailable, or improperly formatted. FIX message: Product does not exist in market: Entry #1 | 2013-09-25 04:43:11 Symbol Error: 6e-201312-CME is unknown, unavailable, or improperly formatted. FIX message: Product does not exist in market: Entry #1 | 2013-09-25 04:43:11 Starting updates for: 6s-201312-CME | 2013-09-25 04:43:11 Requesting market data for 6s-201312-CME (market depth: 5) | 2013-09-25 04:43:11 Symbol Error: 6s-201312-CME is unknown, unavailable, or improperly formatted. FIX message: Product does not exist in market: Entry #1 | 2013-09-25 04:43:12 HD Request # 20 - Decompressing data. | 2013-09-25 04:43:12 HD Request # 20 - Receiving Intraday data for 6a-201312-CME starting at 2013-09-24 18:06:09 | 2013-09-25 04:43:12 HD Request # 20 - Timestamp of first Intraday data file record written: 2013-09-24 18:06:09 | 2013-09-25 04:43:12 Starting updates for: ES-201212-CME | 2013-09-25 04:43:12 Requesting market data for ES-201212-CME (market depth: 5) | 2013-09-25 04:43:12 Starting updates for: 6c-201312-CME | 2013-09-25 04:43:12 Requesting market data for 6c-201312-CME (market depth: 5) | 2013-09-25 04:43:12 Socket closed. No error. | 2013-09-25 04:43:12 Symbol Error: ES-201212-CME is unknown, unavailable, or improperly formatted. FIX message: Contract does not exist for this Market-Product: Entry #1 | 2013-09-25 04:43:12 HD Request # 20 - Received 13469 records from 2013-09-24 18:06:09 to 2013-09-25 04:43:09 (10.6 hours) and wrote 13469 records for 6a-201312-CME | 2013-09-25 04:43:12 HD Request # 20 - Intraday download COMPLETE for 6a-201312-CME | 2013-09-25 04:43:12 Real-time intraday chart data file updates started for 6a-201312-CME | 2013-09-25 04:43:12 HD Request # 22 - Downloading Intraday chart data for 6b-201312-CME to the file 6b-201312-CME.scid. Service: tt | 2013-09-25 04:43:12 HD Request # 22 - Starting date and time in file: 2013-09-24 18:06:00.0 | 2013-09-25 04:43:12 HD Request # 22 - Using server: ds3.sierracharts.com port 10049 | 2013-09-25 04:43:12 Resolved address ds3.sierracharts.com to IP 65.182.172.164 | 2013-09-25 04:43:12 The network socket is connected. | 2013-09-25 04:43:12 HD Request # 22 - Requesting up to 110 days of Intraday data. | 2013-09-25 04:43:12 HD Request # 22 - Decompressing data. | 2013-09-25 04:43:12 HD Request # 22 - Receiving Intraday data for 6b-201312-CME starting at 2013-09-24 18:06:00 | 2013-09-25 04:43:12 HD Request # 22 - Timestamp of first Intraday data file record written: 2013-09-24 18:06:00 | 2013-09-25 04:43:12 Socket closed. No error. | 2013-09-25 04:43:13 Symbol Error: 6c-201312-CME is unknown, unavailable, or improperly formatted. FIX message: Product does not exist in market: Entry #1 | 2013-09-25 04:43:13 HD Request # 22 - Received 15810 records from 2013-09-24 18:06:00 to 2013-09-25 04:43:05 (10.6 hours) and wrote 15810 records for 6b-201312-CME | 2013-09-25 04:43:13 HD Request # 22 - Intraday download COMPLETE for 6b-201312-CME | 2013-09-25 04:43:13 Real-time intraday chart data file updates started for 6b-201312-CME | 2013-09-25 04:43:13 HD Request # 24 - Downloading Intraday chart data for NQ-201312-CME to the file NQ-201312-CME.scid. Service: tt | 2013-09-25 04:43:13 HD Request # 24 - Starting date and time in file: 2013-09-24 18:39:46.0 | 2013-09-25 04:43:13 HD Request # 24 - Using server: ds4.sierracharts.com port 10049 | 2013-09-25 04:43:13 Resolved address ds4.sierracharts.com to IP 204.11.49.26 | 2013-09-25 04:43:13 Starting updates for: 6j-201312-CME | 2013-09-25 04:43:13 Requesting market data for 6j-201312-CME (market depth: 5) | 2013-09-25 04:43:13 The network socket is connected. | 2013-09-25 04:43:13 HD Request # 24 - Requesting up to 110 days of Intraday data. | 2013-09-25 04:43:13 HD Request # 24 - Decompressing data. | 2013-09-25 04:43:13 HD Request # 24 - Receiving Intraday data for NQ-201312-CME starting at 2013-09-24 18:39:46 | 2013-09-25 04:43:13 HD Request # 24 - Timestamp of first Intraday data file record written: 2013-09-24 18:39:46 | 2013-09-25 04:43:14 Symbol Error: 6j-201312-CME is unknown, unavailable, or improperly formatted. FIX message: Product does not exist in market: Entry #1 | 2013-09-25 04:43:14 Socket closed. No error. | 2013-09-25 04:43:17 HD Request # 24 - Received 11981 records from 2013-09-24 18:39:46 to 2013-09-25 04:43:17 (10.1 hours) and wrote 11981 records for NQ-201312-CME | 2013-09-25 04:43:38 HD Request # 24 - Intraday download COMPLETE for NQ-201312-CME | 2013-09-25 04:43:38 Real-time intraday chart data file updates started for NQ-201312-CME | 2013-09-25 04:43:38 HD Request # 26 - Downloading Intraday chart data for 6e-201312-CME to the file 6e-201312-CME.scid. Service: tt | 2013-09-25 04:43:41 HD Request # 26 - Starting date and time in file: 2013-09-24 18:03:50.0 | 2013-09-25 04:43:41 HD Request # 26 - Using server: ds5.sierracharts.com port 10049 | 2013-09-25 04:43:41 Resolved address ds5.sierracharts.com to IP 204.15.192.106 | 2013-09-25 04:43:41 The network socket is connected. | 2013-09-25 04:43:41 HD Request # 26 - Requesting up to 110 days of Intraday data. | 2013-09-25 04:43:41 HD Request # 26 - Decompressing data. | 2013-09-25 04:43:42 HD Request # 26 - Receiving Intraday data for 6e-201312-CME starting at 2013-09-24 18:06:49 | 2013-09-25 04:43:42 HD Request # 26 - Timestamp of first Intraday data file record written: 2013-09-24 18:06:49 | 2013-09-25 04:43:42 Socket closed. No error. | 2013-09-25 04:43:42 HD Request # 26 - Received 30358 records from 2013-09-24 18:06:49 to 2013-09-25 04:43:46 (10.6 hours) and wrote 30358 records for 6e-201312-CME | 2013-09-25 04:43:42 HD Request # 26 - Intraday download COMPLETE for 6e-201312-CME | 2013-09-25 04:43:42 Real-time intraday chart data file updates started for 6e-201312-CME | 2013-09-25 04:43:42 HD Request # 28 - Downloading Intraday chart data for ES-201312-CME to the file ES-201312-CME.scid. Service: tt | 2013-09-25 04:43:42 HD Request # 28 - Starting date and time in file: 2013-09-24 18:40:23.0 | 2013-09-25 04:43:42 HD Request # 28 - Using server: ds3.sierracharts.com port 10049 | 2013-09-25 04:43:42 Resolved address ds3.sierracharts.com to IP 65.182.172.164 | 2013-09-25 04:43:42 The network socket is connected. | 2013-09-25 04:43:43 HD Request # 28 - Requesting up to 110 days of Intraday data. | 2013-09-25 04:43:43 HD Request # 28 - Decompressing data. | 2013-09-25 04:43:43 HD Request # 28 - Receiving Intraday data for ES-201312-CME starting at 2013-09-24 18:40:24 | 2013-09-25 04:43:43 HD Request # 28 - Timestamp of first Intraday data file record written: 2013-09-24 18:40:24 | 2013-09-25 04:43:43 Socket closed. No error. | 2013-09-25 04:43:47 HD Request # 28 - Received 36487 records from 2013-09-24 18:40:24 to 2013-09-25 04:43:48 (10.1 hours) and wrote 36487 records for ES-201312-CME | 2013-09-25 04:43:48 HD Request # 28 - Intraday download COMPLETE for ES-201312-CME | 2013-09-25 04:43:48 Real-time intraday chart data file updates started for ES-201312-CME | 2013-09-25 04:43:48 HD Request # 30 - Downloading Intraday chart data for 6s-201312-CME to the file 6s-201312-CME.scid. Service: tt | 2013-09-25 04:43:48 HD Request # 30 - Starting date and time in file: 2013-09-24 18:04:30.0 | 2013-09-25 04:43:48 HD Request # 30 - Using server: ds4.sierracharts.com port 10049 | 2013-09-25 04:43:48 Resolved address ds4.sierracharts.com to IP 204.11.49.26 | 2013-09-25 04:43:48 The network socket is connected. | 2013-09-25 04:43:48 HD Request # 30 - Requesting up to 110 days of Intraday data. | 2013-09-25 04:43:48 HD Request # 30 - Decompressing data. | 2013-09-25 04:43:49 HD Request # 30 - Receiving Intraday data for 6s-201312-CME starting at 2013-09-24 18:04:30 | 2013-09-25 04:43:49 HD Request # 30 - Timestamp of first Intraday data file record written: 2013-09-24 18:04:30 | 2013-09-25 04:43:49 Socket closed. No error. | 2013-09-25 04:43:49 HD Request # 30 - Received 4577 records from 2013-09-24 18:04:30 to 2013-09-25 04:43:33 (10.7 hours) and wrote 4577 records for 6s-201312-CME | 2013-09-25 04:43:49 HD Request # 30 - Intraday download COMPLETE for 6s-201312-CME | 2013-09-25 04:43:49 Real-time intraday chart data file updates started for 6s-201312-CME | 2013-09-25 04:43:49 HD Request # 32 - Downloading Intraday chart data for ES-201212-CME to the file ES-201212-CME.scid. Service: tt | 2013-09-25 04:43:49 HD Request # 32 - Starting date and time in file: 2012-12-21 06:29:59.0 | 2013-09-25 04:43:49 HD Request # 32 - Using server: ds5.sierracharts.com port 10049 | 2013-09-25 04:43:49 Resolved address ds5.sierracharts.com to IP 204.15.192.106 | 2013-09-25 04:43:49 The network socket is connected. | 2013-09-25 04:43:49 HD Request # 32 - Requesting up to 110 days of Intraday data. | 2013-09-25 04:43:49 HD Request # 32 - Decompressing data. | 2013-09-25 04:43:50 HD Request # 32 - Receiving Intraday data for ES-201212-CME starting at 2012-12-21 06:29:59 | 2013-09-25 04:43:50 HD Request # 32 - Timestamp of first Intraday data file record written: 2012-12-21 06:29:59 | 2013-09-25 04:43:50 HD Request # 32 - Received 2 records from 2012-12-21 06:29:59 to 2012-12-21 06:29:59 (0.0 seconds) and wrote 2 records for ES-201212-CME | 2013-09-25 04:43:50 HD Request # 32 - Intraday download COMPLETE for ES-201212-CME | 2013-09-25 04:43:50 Real-time intraday chart data file updates started for ES-201212-CME | 2013-09-25 04:43:50 HD Request # 34 - Downloading Intraday chart data for 6c-201312-CME to the file 6c-201312-CME.scid. Service: tt | 2013-09-25 04:43:50 HD Request # 34 - Starting date and time in file: 2013-09-24 18:06:50.0 | 2013-09-25 04:43:50 HD Request # 34 - Using server: ds3.sierracharts.com port 10049 | 2013-09-25 04:43:50 Resolved address ds3.sierracharts.com to IP 65.182.172.164 | 2013-09-25 04:43:50 The network socket is connected. | 2013-09-25 04:43:50 HD Request # 34 - Requesting up to 110 days of Intraday data. | 2013-09-25 04:43:50 HD Request # 34 - Decompressing data. | 2013-09-25 04:43:51 HD Request # 34 - Receiving Intraday data for 6c-201312-CME starting at 2013-09-24 18:06:51 | 2013-09-25 04:43:51 HD Request # 34 - Timestamp of first Intraday data file record written: 2013-09-24 18:06:51 | 2013-09-25 04:43:51 Socket closed. No error. | 2013-09-25 04:43:51 HD Request # 34 - Received 5760 records from 2013-09-24 18:06:51 to 2013-09-25 04:43:47 (10.6 hours) and wrote 5760 records for 6c-201312-CME | 2013-09-25 04:43:51 HD Request # 34 - Intraday download COMPLETE for 6c-201312-CME | 2013-09-25 04:43:51 Real-time intraday chart data file updates started for 6c-201312-CME | 2013-09-25 04:43:51 HD Request # 36 - Downloading Intraday chart data for 6j-201312-CME to the file 6j-201312-CME.scid. Service: tt | 2013-09-25 04:43:51 HD Request # 36 - Starting date and time in file: 2013-09-24 18:06:20.0 | 2013-09-25 04:43:51 HD Request # 36 - Using server: ds4.sierracharts.com port 10049 | 2013-09-25 04:43:51 Resolved address ds4.sierracharts.com to IP 204.11.49.26 | 2013-09-25 04:43:51 The network socket is connected. | 2013-09-25 04:43:51 HD Request # 36 - Requesting up to 110 days of Intraday data. | 2013-09-25 04:43:51 HD Request # 36 - Decompressing data. | 2013-09-25 04:43:51 HD Request # 36 - Receiving Intraday data for 6j-201312-CME starting at 2013-09-24 18:06:20 | 2013-09-25 04:43:51 HD Request # 36 - Timestamp of first Intraday data file record written: 2013-09-24 18:06:32 | 2013-09-25 04:43:51 Socket closed. No error. | 2013-09-25 04:43:52 HD Request # 36 - Received 20963 records from 2013-09-24 18:06:20 to 2013-09-25 04:43:45 (10.6 hours) and wrote 20960 records for 6j-201312-CME | 2013-09-25 04:43:52 HD Request # 36 - Intraday download COMPLETE for 6j-201312-CME | 2013-09-25 04:43:52 Real-time intraday chart data file updates started for 6j-201312-CME | 2013-09-25 04:43:52 Notice: The study Zig Zag has sc.FreeDLL set to true. Use only during development! Set to false to reduce CPU time. | 2013-09-25 05:45:10 Notice: The study Zig Zag has sc.FreeDLL set to true. Use only during development! Set to false to reduce CPU time. | 2013-09-25 05:45:10 Notice: The study Zig Zag has sc.FreeDLL set to true. Use only during development! Set to false to reduce CPU time. | 2013-09-25 05:45:10 Starting updates for: EMD-201312-CME | 2013-09-25 05:45:12 Requesting market data for EMD-201312-CME (market depth: 5) | 2013-09-25 05:45:12 HD Request # 38 - Downloading Intraday chart data for EMD-201312-CME to the file EMD-201312-CME.scid. Service: tt | 2013-09-25 05:45:12 HD Request # 38 - Starting date and time in file: 2013-09-24 13:14:55.0 | 2013-09-25 05:45:12 HD Request # 38 - Using server: ds5.sierracharts.com port 10049 | 2013-09-25 05:45:12 Resolved address ds5.sierracharts.com to IP 204.15.192.106 | 2013-09-25 05:45:12 The network socket is connected. | 2013-09-25 05:45:12 HD Request # 38 - Requesting up to 110 days of Intraday data. | 2013-09-25 05:45:12 Starting updates for: YM-201312-CME | 2013-09-25 05:45:12 Requesting market data for YM-201312-CME (market depth: 5) | 2013-09-25 05:45:12 HD Request # 38 - Decompressing data. | 2013-09-25 05:45:12 HD Request # 38 - Receiving Intraday data for EMD-201312-CME starting at 2013-09-24 13:34:34 | 2013-09-25 05:45:12 Symbol Error: YM-201312-CME is unknown, unavailable, or improperly formatted. FIX message: Product does not exist in market: Entry #1 | 2013-09-25 05:45:13 HD Request # 38 - Timestamp of first Intraday data file record written: 2013-09-24 13:34:34 | 2013-09-25 05:45:13 Socket closed. No error. | 2013-09-25 05:45:13 HD Request # 38 - Received 296 records from 2013-09-24 13:34:34 to 2013-09-25 05:43:50 (16.2 hours) and wrote 296 records for EMD-201312-CME | 2013-09-25 05:45:13 HD Request # 38 - Intraday download COMPLETE for EMD-201312-CME | 2013-09-25 05:45:13 Real-time intraday chart data file updates started for EMD-201312-CME | 2013-09-25 05:45:13 HD Request # 40 - Downloading Intraday chart data for YM-201312-CME to the file YM-201312-CME.scid. Service: tt | 2013-09-25 05:45:13 HD Request # 40 - Starting date and time in file: 2013-09-24 13:14:59.0 | 2013-09-25 05:45:13 HD Request # 40 - Using server: ds3.sierracharts.com port 10049 | 2013-09-25 05:45:13 Resolved address ds3.sierracharts.com to IP 65.182.172.164 | 2013-09-25 05:45:13 The network socket is connected. | 2013-09-25 05:45:13 HD Request # 40 - Requesting up to 110 days of Intraday data. | 2013-09-25 05:45:13 HD Request # 40 - Decompressing data. | 2013-09-25 05:45:13 HD Request # 40 - Receiving Intraday data for YM-201312-CME starting at 2013-09-24 13:15:00 | 2013-09-25 05:45:13 HD Request # 40 - Timestamp of first Intraday data file record written: 2013-09-24 13:15:00 | 2013-09-25 05:45:14 Socket closed. No error. | 2013-09-25 05:45:14 HD Request # 40 - Received 12813 records from 2013-09-24 13:15:00 to 2013-09-25 05:45:17 (16.5 hours) and wrote 12813 records for YM-201312-CME | 2013-09-25 05:45:14 HD Request # 40 - Intraday download COMPLETE for YM-201312-CME | 2013-09-25 05:45:14 Real-time intraday chart data file updates started for YM-201312-CME | 2013-09-25 05:45:14 HD Request # 42 - Downloading Intraday chart data for 6s-201312-CME to the file 6s-201312-CME.scid. Service: tt | 2013-09-25 05:49:55 HD Request # 42 - Starting date and time in file: 2013-09-25 04:29:22.0 | 2013-09-25 05:49:55 HD Request # 42 - Using server: ds4.sierracharts.com port 10049 | 2013-09-25 05:49:55 Resolved address ds4.sierracharts.com to IP 204.11.49.26 | 2013-09-25 05:49:55 The network socket is connected. | 2013-09-25 05:49:55 HD Request # 42 - Requesting up to 110 days of Intraday data. | 2013-09-25 05:49:55 HD Request # 42 - Decompressing data. | 2013-09-25 05:49:55 HD Request # 42 - Receiving Intraday data for 6s-201312-CME starting at 2013-09-25 04:29:22 | 2013-09-25 05:49:55 HD Request # 42 - Timestamp of first Intraday data file record written: 2013-09-25 04:29:22 | 2013-09-25 05:49:55 Socket closed. No error. | 2013-09-25 05:49:55 HD Request # 42 - Received 1904 records from 2013-09-25 04:29:22 to 2013-09-25 05:50:00 (80.6 minutes) and wrote 1904 records for 6s-201312-CME | 2013-09-25 05:49:55 HD Request # 42 - Intraday download COMPLETE for 6s-201312-CME | 2013-09-25 05:49:55 Real-time intraday chart data file updates started for 6s-201312-CME | 2013-09-25 05:49:55 http://www.sierrachart.com/image.php?l=1380118089170.png |
| [2013-09-25 17:24:23] |
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This is the relevant error: Symbol Error: YM-201312-CME is unknown, unavailable, or improperly formatted. FIX message: Product does not exist in market: Entry #1 | 2013-09-25 05:45:13 Contact your broker about this. Ask them what exchange the YM is on. Is it CME or CBOT? For the currency markets, it could be the problem is that you are using a lowercase letter in the symbol: Symbol Error: 6a-201312-CME is unknown, unavailable, or improperly formatted. FIX message: Product does not exist in market: Entry #1 | 2013-09-25 04:43:11 We recommend using uppercase letters. Change the symbol of the charts. Here are the instructions: http://www.sierrachart.com/index.php?l=doc/doc_SwitchingSymbols.html Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2013-09-25 17:24:50
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