Support Board
Date/Time: Sun, 24 Nov 2024 06:40:42 +0000
Post From: Some chartbooks not updating
| [2013-09-25 17:24:23] |
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This is the relevant error: Symbol Error: YM-201312-CME is unknown, unavailable, or improperly formatted. FIX message: Product does not exist in market: Entry #1 | 2013-09-25 05:45:13 Contact your broker about this. Ask them what exchange the YM is on. Is it CME or CBOT? For the currency markets, it could be the problem is that you are using a lowercase letter in the symbol: Symbol Error: 6a-201312-CME is unknown, unavailable, or improperly formatted. FIX message: Product does not exist in market: Entry #1 | 2013-09-25 04:43:11 We recommend using uppercase letters. Change the symbol of the charts. Here are the instructions: http://www.sierrachart.com/index.php?l=doc/doc_SwitchingSymbols.html Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2013-09-25 17:24:50
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