Support Board
Date/Time: Sat, 18 Jan 2025 07:40:16 +0000
Upgrade 1689 freezes
View Count: 606
| [2018-01-25 16:37:37] |
| User881916 - Posts: 7 |
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Hi. I performed the latest upgrade when the pop-up said it was available but now it goes into Not Responding when I try to do anything in the pull-down menus. It takes several minutes to come back. I currently have version 1689 and Windows 7. How do I begin to debug it? Can I go back to the previous version? Thank you.
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| [2018-01-25 17:59:46] |
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For this type of issue, refer to help topic 30: http://www.sierrachart.com/index.php?page=doc/helpdetails30.html You may want to run Sierra Chart in Safe Mode and see if that is at least a temporary solution: Sierra Chart - Software Login Instructions: Using Safe Mode To go back to an earlier version, refer to: Software Download: Software Rollback Procedure Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2018-01-25 17:59:54
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