Support Board
Date/Time: Fri, 17 Jan 2025 19:52:57 +0000
Unable to Connect to TransAct
View Count: 1065
| [2017-12-14 17:45:29] |
| Crtfyd - Posts: 281 |
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I just downloaded the latest version 1669. It will not connect. I noticed while attempting to connect, it now has a pop up window saying to "Click Yes" to connect to a live server. Of course I want to connect, thats why I pressed it. we never had this before. Here is the log. Why wont it connect. My internet connection is fine. Thx. ________________________________________________________________________________________________________ Trade Activity Log: File read result: 20 records inserted. 0 fill records inserted. 0 records filtered. | 2017-12-14 11:41:05 Trade Activity Log: File date-time limits: Sim records date-time limit is 2017-11-29 00:00:00. Non-sim records date-time limit is 2017-11-13 00:00:00. Non-sim fill record date-time limit is 2016-12-14 00:00:00. | 2017-12-14 11:41:05 TransAct Trading | You Are Connecting To A LIVE SERVER. All Orders Are LIVE ORDERS. | 2017-12-14 11:45:08 * TransAct Trading | You Are Connecting To A LIVE SERVER. All Orders Are LIVE ORDERS. | 2017-12-14 11:46:22 * TransAct Trading | You Are Connecting To A LIVE SERVER. All Orders Are LIVE ORDERS. | 2017-12-14 11:48:42 * TransAct Trading | You Are Connecting To A LIVE SERVER. All Orders Are LIVE ORDERS. | 2017-12-14 11:50:28 * TransAct Trading | You Are Connecting To A LIVE SERVER. All Orders Are LIVE ORDERS. | 2017-12-14 11:52:18 * TransAct Trading | You Are Connecting To A LIVE SERVER. All Orders Are LIVE ORDERS. | 2017-12-14 11:55:09 * TransAct Trading | You Are Connecting To A LIVE SERVER. All Orders Are LIVE ORDERS. | 2017-12-14 12:05:34 * TransAct Trading | You Are Connecting To A LIVE SERVER. All Orders Are LIVE ORDERS. | 2017-12-14 12:07:46 * TransAct Trading | You Are Connecting To A LIVE SERVER. All Orders Are LIVE ORDERS. | 2017-12-14 12:10:04 * TransAct Trading | You Are Connecting To A LIVE SERVER. All Orders Are LIVE ORDERS. | 2017-12-14 12:12:26 * TransAct Trading | You Are Connecting To A LIVE SERVER. All Orders Are LIVE ORDERS. | 2017-12-14 12:14:53 * TransAct Trading | You Are Connecting To A LIVE SERVER. All Orders Are LIVE ORDERS. | 2017-12-14 12:17:25 * TransAct Trading | You Are Connecting To A LIVE SERVER. All Orders Are LIVE ORDERS. | 2017-12-14 12:20:02 * TransAct Trading | You Are Connecting To A LIVE SERVER. All Orders Are LIVE ORDERS. | 2017-12-14 12:22:44 * TransAct Trading | You Are Connecting To A LIVE SERVER. All Orders Are LIVE ORDERS. | 2017-12-14 12:25:31 * TransAct Trading | You Are Connecting To A LIVE SERVER. All Orders Are LIVE ORDERS. | 2017-12-14 12:28:23 * TransAct Trading | You Are Connecting To A LIVE SERVER. All Orders Are LIVE ORDERS. | 2017-12-14 12:29:42 * TransAct Trading | You Are Connecting To A LIVE SERVER. All Orders Are LIVE ORDERS. | 2017-12-14 12:31:08 * TransAct Trading | You Are Connecting To A LIVE SERVER. All Orders Are LIVE ORDERS. | 2017-12-14 12:32:22 * TransAct Trading | You Are Connecting To A LIVE SERVER. All Orders Are LIVE ORDERS. | 2017-12-14 12:33:32 * TransAct Trading | You Are Connecting To A LIVE SERVER. All Orders Are LIVE ORDERS. | 2017-12-14 12:34:43 * TransAct Trading | You Are Connecting To A LIVE SERVER. All Orders Are LIVE ORDERS. | 2017-12-14 12:35:56 * TransAct Trading | Connected To Transact Price Server. | 2017-12-14 12:36:19 * TransAct Trading | Gatekeeper Unreachable | 2017-12-14 12:36:39 * TransAct Trading | Connection Lost To Transact Order Server. | 2017-12-14 12:36:39 * TransAct Trading | You Are Connecting To A LIVE SERVER. All Orders Are LIVE ORDERS. | 2017-12-14 12:38:24 * |
| [2017-12-14 18:16:23] |
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Contact TransAct support for help with this. The connection issue has nothing to do with the version. It is irrelevant to the problem. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2017-12-14 18:56:32] |
| Crtfyd - Posts: 281 |
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I can't believe that is true. You've said that before and it wasn't. I was connected all day fine. I updated the version and Sierra wont connect. I have connected to my Transact data several times , even after this response, and it still connects fine. I called them and they said all is fine. So I get data, just not with Sierra Charts. When this happened before, you stated it was the Bridge.exe(?) or something like that, and you are trying to get TransAct to fix/remove it. All I know is I want my Charts to work and they say its not them or their data! I just now did the same work around to get connected as I did before. At that time, someone there said that wasn't possible and didn't make sense. All I know is what I did, I let the figuring out to you guys. This is what I did: I have 9 charts in my Chartbook, but all of them except two are set to a date ("Use date Range") in the future so they don't load on startup. This is what I had to do to my 1 minute chart now (still one left alone because session time is to 11 am, so it wouldn't load anyway), and my charts connected right away! So action-reaction. I have started up fine, update, no connection, do something different to settings, and connects right up. How is this TransAct? Not trying to be a pain, but this is a pain for something like a chart connection. Is there something my laptop would have different than others that have Sierra/TransAct? |
| [2017-12-14 21:02:18] |
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The problem is quite clear and anyone can see that: TransAct Trading | Connected To Transact Price Server. | 2017-12-14 12:36:19 * TransAct Trading | Gatekeeper Unreachable | 2017-12-14 12:36:39 * TransAct Trading | Connection Lost To Transact Order Server. | 2017-12-14 12:36:39 * Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2017-12-14 22:52:16
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