Support Board
Date/Time: Sun, 24 Nov 2024 05:08:15 +0000
STUCK WITH CTS ISSUES
View Count: 1733
| [2013-09-13 17:57:03] |
| User51517 - Posts: 58 |
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I'm experiencing more frequent lose of connection with CTS FIX yesterday and today. Every few minutes it gets disconnected, though it would reconnect in a few moments. I know there's been a flurry of complaints about this issue recently. And I did follow SC's recommendation to downgrade to version 997. But here's the problem I noticed: intraday data is not available beyond 9/6. I also tried to install in a different folder, a different version (V989 and V909). I was careful enough to refresh symbol setting as directed. Still I got all kinds of errors: symbol not recognized, no data contained, etc. So I'm stuck with a very unreliable FIX version, or an old version that cannot read data. Please help |
| [2013-09-13 18:31:28] |
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This is an unfortunate situation. We were aware some users having trouble with the old T4 API and we worked very hard to add support for FIX because the connection is fully managed by Sierra Chart and we do not have any API issues. This resolved data downloading and symbol problems some users had. We cannot help with prior versions in regards to the downloading of historical data or symbol errors. We are aware of some issues that some users would have, and the problems were very difficult to resolve because they involved an API which we do not have control over. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2013-09-13 18:33:45] |
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One recommendation, assuming the symbol is recognized, is to set Sierra Chart to download Historical Intraday Minute data from CTS instead of Tick or Second data. This is set through Global Settings >> Data/Trade Service Settings. After changing that setting, re-download the data by selecting Edit >>Delete All Data and Download.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2013-09-13 19:09:50] |
| User14266 - Posts: 225 |
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I have also experienced numerous disconnects the last two days with FIX. However, from what CTS told me(could be wrong or false), these disconnects may be a sign of CTS working on the server. They said that one of the disconnects was due to them making a change, which seems to have helped greatly. Every time I've experienced a disconnect in the last two days, it has been very short and caused me no problems, and I hope each disconnect is a sign of progress. It is disconcerting though. CTS said it could be days or weeks before a new FIX beta can be released, BUT, they stressed that it would still be BETA. CTS said that we should all still be using version 997. But as you said, that comes with it's own serious issues. CTS says they have dedicated resources working on nothing but FIX development. Hopefully this can all be sorted out sooner than later.
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| [2013-09-13 19:25:28] |
| User51517 - Posts: 58 |
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User14266, thank you for the info. SC Support, one thing I forgot to mention in my previous post is this: I also tried to install an old version on a different computer. And it worked. So I'm thinking probably something on my trading computer is causing the symbol/data problem with the old version. But I cannot figure out what/why. Date Time Of Last Edit: 2013-09-13 19:45:08
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| [2013-09-13 19:39:52] |
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The symbol and historical data problem, could not be system specific. We are not quite sure what is causing it. Other than it being some issue in the T4 API or somehow relates with the interaction that Sierra Chart has with it. The problem is not common and sometimes occurs for unknown reasons.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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