Support Board
Date/Time: Thu, 16 Jan 2025 19:39:20 +0000
new instance 5-second charts only have 60 days of data
View Count: 1175
| [2017-11-15 02:47:28] |
| User71961 - Posts: 144 |
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i created 5 second charts to use for an accurate spread-3-chart study. i then created a new instance of SC for these charts...but now they only have 60 days of data in the chart...even tho the DaysToLoad is set at 600. any ideas? |
| [2017-11-15 05:04:28] |
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You need to follow through the instructions here for this: Historical Intraday Data (Missing Data / Download Errors / Viewing More Data): Downloading/Viewing More Historical Intraday Data You first need to make sure that you can access this data in the main instance of Sierra Chart. The instructions do explain that. And then re-download the data in the sub instance once the main instance has it. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2017-11-15 15:07:18] |
| User71961 - Posts: 144 |
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still having issue with this i followed the instructions in that article...but i still only have data going back to Aug 22nd 2017 (for ZN futures on a 5 second chart in the new instance of SC) Data/Trade Service Settings --> Non-Tick/1-Tick Data Max Hist Intra Days is set to 300 Days Chart Settings --> DaysToLoad is set to 300, Chart Settings --> Advanced --> "Continuous Futures Contract - Back Adjusted" is selected Edit -> Delete All data and download -- does not bring in any additional data what else should i do? |
| [2017-11-15 17:18:51] |
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You first need to make sure that you can access this data in the main instance of Sierra Chart. The instructions do explain that. And then re-download the data in the sub instance, once the main instance has it.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2017-11-15 17:19:08
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| [2017-11-15 18:01:42] |
| User71961 - Posts: 144 |
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ok, so i have the 300 days of 5 second data in my primary SC instance...however the new instance does not have it...and when i go NewInstance --> Edit -> Delete All data and download --> i'm prompted with a msgbox saying "Confirm Intraday data download for ZNZ17 starting at 2017-08-21 20:00:00" if i say yes, i still just get 60 days if data...if i say no, then nothing happens. This is different from the primary instance of SC, where the msgbox says "Do you want to re-download data for the currentt symbol only? Press No for all symbols" In the 2nd instance of SC, i'm not prompted with the option...what should i do? Date Time Of Last Edit: 2017-11-15 18:04:02
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| [2017-11-15 18:14:08] |
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Follow the instructions here to update the Symbol Settings: Global Symbol Settings: Update Global Symbol Settings Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2017-11-15 18:23:53] |
| User71961 - Posts: 144 |
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after doing that symbol reset in the new instance...i still see same behavior NewInstance --> Edit -> Delete All data and download --> i'm prompted with a msgbox saying "Confirm Intraday data download for ZNZ17 starting at 2017-08-21 20:00:00" which does not retrieve more historical data. what next? |
| [2017-11-15 19:01:17] |
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Would it be OK if we call to look into this? We would normally not expect any issue. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2017-11-15 19:01:27
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| [2017-11-15 19:23:43] |
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Also, if you could update to the current version of Sierra Chart, this would be recommended. Refer to: Software Download: Fast Update Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2017-11-15 19:35:36] |
| user8888 - Posts: 159 |
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That happened to me a few times, what solved it was opening the chartbook of the 2nd instance in the 1st (to download properly all the data, it seems). You close it, open it again in the 2nd and the data is there. That worked for me.
Date Time Of Last Edit: 2017-11-15 20:08:00
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| [2017-11-16 00:18:10] |
| User71961 - Posts: 144 |
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so i updated SC to the most recent version, and the problem seems to have gone away.
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